Understanding and coping with complaints: A clinician's view

Current Paediatrics

Volumn 13, Issue 5, 2003, Pages 376-381

  Scott, David J ^a  

^a East Sussex Healthcare NHS Trust   (United Kingdom)

Author keywords

Clinician; Complaints; Understanding

Indexed keywords

CHILD CARE; CLINICAL PRACTICE; CONFLICT; DOCTOR PATIENT RELATION; GOOD CLINICAL PRACTICE; HUMAN; PATIENT SATISFACTION; PEDIATRICIAN; PHYSICIAN ATTITUDE; REVIEW;

EID: 0041929301     PISSN: 09575839     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0957-5839(03)00059-9     Document Type: Article

References (7)

1. Department of Health. Complaints Listening... Acting... Improving. Guidance on Implementation of the NHS Complaints Procedure. London: Department of Health, 1996.
2. Wilson A. Being Heard. The Report of the Review Committee on NHS Complaints Procedures, chaired by Professor Alan Wilson. London: The Stationery Office, 1994.
3. Department of Health. Acting on Complaints EL95(37). The Government's Proposals in Response to 'Being Heard'. London: The Stationery Office, 1995.
4. Department of Health. NHS Complaints Reform. Making Things Right. London: Department of Health, 2003.
5. Department of Health. The new NHS: Modern, Dependable. Cmnd Paper 3807. London: Department of Health, 1997.
6. The Health Service Ombudsman for England. Fifth Annual Report: 2001-2002. Presented to Parliament Pursuant to Section 14(4) of the Health Service Commissioners Act 1993. HCC 887 London: The Stationery Office, 2002.
7. General Medical Council. Good Medical Practice. London: General Medical Council, 2001.