Clerical workers, clerical skills: Case studies from credit management

New Technology, Work and Employment

Volumn 11, Issue 1, 1996, Pages 55-65

  Fearfull, Anne ^a  

^a UNIVERSITY OF LEEDS   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0041402517     PISSN: 02681072     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1468-005X.1996.tb00063.x     Document Type: Article

References (52)

1. Crompton, R. and Jones, G., White Collar Proletariat: Deskilling and Gender in Clerical Work, Macmillan, 1984; Cockburn, C., Brothers: Male Dominance and Technological Change, Pluto Press, 1983; Cockburn, C., Machinery of Dominance: Women, Men and Technical Know-How, Pluto Press, 1985; Cockburn, C. and Ormrod, S., Gender and . Technology in the Making, Sage, 1993; Dex, S., The Sexual Division of Work, Wheatsheaf, 1985; Horrell, S., Rubery, J. and Burchell, B., 'Gender and Skills', Work, Employment and Society, Vol. 4: No. 2, 1990: pp. 189-216; Phillips, A. and Taylor, B., 'Sex and Skill: Notes Towards a Feminist Economies', Feminist Review, Vol. 6, 1980: pp. 79-88.
2. Crompton, R. and Jones, G., White Collar Proletariat: Deskilling and Gender in Clerical Work, Macmillan, 1984; Cockburn, C., Brothers: Male Dominance and Technological Change, Pluto Press, 1983; Cockburn, C., Machinery of Dominance: Women, Men and Technical Know-How, Pluto Press, 1985; Cockburn, C. and Ormrod, S., Gender and . Technology in the Making, Sage, 1993; Dex, S., The Sexual Division of Work, Wheatsheaf, 1985; Horrell, S., Rubery, J. and Burchell, B., 'Gender and Skills', Work, Employment and Society, Vol. 4: No. 2, 1990: pp. 189-216; Phillips, A. and Taylor, B., 'Sex and Skill: Notes Towards a Feminist Economies', Feminist Review, Vol. 6, 1980: pp. 79-88.
3. Crompton, R. and Jones, G., White Collar Proletariat: Deskilling and Gender in Clerical Work, Macmillan, 1984; Cockburn, C., Brothers: Male Dominance and Technological Change, Pluto Press, 1983; Cockburn, C., Machinery of Dominance: Women, Men and Technical Know-How, Pluto Press, 1985; Cockburn, C. and Ormrod, S., Gender and . Technology in the Making, Sage, 1993; Dex, S., The Sexual Division of Work, Wheatsheaf, 1985; Horrell, S., Rubery, J. and Burchell, B., 'Gender and Skills', Work, Employment and Society, Vol. 4: No. 2, 1990: pp. 189-216; Phillips, A. and Taylor, B., 'Sex and Skill: Notes Towards a Feminist Economies', Feminist Review, Vol. 6, 1980: pp. 79-88.
4. Crompton, R. and Jones, G., White Collar Proletariat: Deskilling and Gender in Clerical Work, Macmillan, 1984; Cockburn, C., Brothers: Male Dominance and Technological Change, Pluto Press, 1983; Cockburn, C., Machinery of Dominance: Women, Men and Technical Know-How, Pluto Press, 1985; Cockburn, C. and Ormrod, S., Gender and . Technology in the Making, Sage, 1993; Dex, S., The Sexual Division of Work, Wheatsheaf, 1985; Horrell, S., Rubery, J. and Burchell, B., 'Gender and Skills', Work, Employment and Society, Vol. 4: No. 2, 1990: pp. 189-216; Phillips, A. and Taylor, B., 'Sex and Skill: Notes Towards a Feminist Economies', Feminist Review, Vol. 6, 1980: pp. 79-88.
5. Crompton, R. and Jones, G., White Collar Proletariat: Deskilling and Gender in Clerical Work, Macmillan, 1984; Cockburn, C., Brothers: Male Dominance and Technological Change, Pluto Press, 1983; Cockburn, C., Machinery of Dominance: Women, Men and Technical Know-How, Pluto Press, 1985; Cockburn, C. and Ormrod, S., Gender and . Technology in the Making, Sage, 1993; Dex, S., The Sexual Division of Work, Wheatsheaf, 1985; Horrell, S., Rubery, J. and Burchell, B., 'Gender and Skills', Work, Employment and Society, Vol. 4: No. 2, 1990: pp. 189-216; Phillips, A. and Taylor, B., 'Sex and Skill: Notes Towards a Feminist Economies', Feminist Review, Vol. 6, 1980: pp. 79-88.
6. Crompton, R. and Jones, G., White Collar Proletariat: Deskilling and Gender in Clerical Work, Macmillan, 1984; Cockburn, C., Brothers: Male Dominance and Technological Change, Pluto Press, 1983; Cockburn, C., Machinery of Dominance: Women, Men and Technical Know-How, Pluto Press, 1985; Cockburn, C. and Ormrod, S., Gender and . Technology in the Making, Sage, 1993; Dex, S., The Sexual Division of Work, Wheatsheaf, 1985; Horrell, S., Rubery, J. and Burchell, B., 'Gender and Skills', Work, Employment and Society, Vol. 4: No. 2, 1990: pp. 189-216; Phillips, A. and Taylor, B., 'Sex and Skill: Notes Towards a Feminist Economies', Feminist Review, Vol. 6, 1980: pp. 79-88.
7. Crompton, R. and Jones, G., White Collar Proletariat: Deskilling and Gender in Clerical Work, Macmillan, 1984; Cockburn, C., Brothers: Male Dominance and Technological Change, Pluto Press, 1983; Cockburn, C., Machinery of Dominance: Women, Men and Technical Know-How, Pluto Press, 1985; Cockburn, C. and Ormrod, S., Gender and . Technology in the Making, Sage, 1993; Dex, S., The Sexual Division of Work, Wheatsheaf, 1985; Horrell, S., Rubery, J. and Burchell, B., 'Gender and Skills', Work, Employment and Society, Vol. 4: No. 2, 1990: pp. 189-216; Phillips, A. and Taylor, B., 'Sex and Skill: Notes Towards a Feminist Economies', Feminist Review, Vol. 6, 1980: pp. 79-88.
8. Crompton, R. and Jones, G. 1984 op. cit.; Lee, D. J. 'Skill Craft and Class: A Theoretical Critique and a Critical Case', Sociology, Vol. 5: No. 1 February 1981: pp. 56-78; Phillips, A. and Taylor, B. (1980) op. cit.; Rolfe, H. 'In the name of progress? Skill and attitudes towards technological change', New Technology, Work and Employment, Vol. 5: No. 2 Autumn 1990: pp. 107-121: Wajcman, J. 'Patriarchy, Technology, and Conceptions of Skill', Work and Occupations, Vol. 18: Iss. 1: February 1991: pp. 29-45.
9. Crompton, R. and Jones, G. 1984 op. cit.; Lee, D. J. 'Skill Craft and Class: A Theoretical Critique and a Critical Case', Sociology, Vol. 5: No. 1 February 1981: pp. 56-78; Phillips, A. and Taylor, B. (1980) op. cit.; Rolfe, H. 'In the name of progress? Skill and attitudes towards technological change', New Technology, Work and Employment, Vol. 5: No. 2 Autumn 1990: pp. 107-121: Wajcman, J. 'Patriarchy, Technology, and Conceptions of Skill', Work and Occupations, Vol. 18: Iss. 1: February 1991: pp. 29-45.
10. Crompton, R. and Jones, G. 1984 op. cit.; Lee, D. J. 'Skill Craft and Class: A Theoretical Critique and a Critical Case', Sociology, Vol. 5: No. 1 February 1981: pp. 56-78; Phillips, A. and Taylor, B. (1980) op. cit.; Rolfe, H. 'In the name of progress? Skill and attitudes towards technological change', New Technology, Work and Employment, Vol. 5: No. 2 Autumn 1990: pp. 107-121: Wajcman, J. 'Patriarchy, Technology, and Conceptions of Skill', Work and Occupations, Vol. 18: Iss. 1: February 1991: pp. 29-45.
11. Crompton, R. and Jones, G. 1984 op. cit.; Lee, D. J. 'Skill Craft and Class: A Theoretical Critique and a Critical Case', Sociology, Vol. 5: No. 1 February 1981: pp. 56-78; Phillips, A. and Taylor, B. (1980) op. cit.; Rolfe, H. 'In the name of progress? Skill and attitudes towards technological change', New Technology, Work and Employment, Vol. 5: No. 2 Autumn 1990: pp. 107-121: Wajcman, J. 'Patriarchy, Technology, and Conceptions of Skill', Work and Occupations, Vol. 18: Iss. 1: February 1991: pp. 29-45.
12. Crompton, R. and Jones, G. 1984 op. cit.; Lee, D. J. 'Skill Craft and Class: A Theoretical Critique and a Critical Case', Sociology, Vol. 5: No. 1 February 1981: pp. 56-78; Phillips, A. and Taylor, B. (1980) op. cit.; Rolfe, H. 'In the name of progress? Skill and attitudes towards technological change', New Technology, Work and Employment, Vol. 5: No. 2 Autumn 1990: pp. 107-121: Wajcman, J. 'Patriarchy, Technology, and Conceptions of Skill', Work and Occupations, Vol. 18: Iss. 1: February 1991: pp. 29-45.
13. Braverman, H. Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century, New York, Monthly Review Press, 1974.
14. Fearfull, A., 'The Introduction of Information and Office Technologies: The Great Divide?', Work, Employment and Society, Vol. 6: No. 3, 1992: pp. 423-442.
15. For example, Braverman, op. cit., 1974; Crompton, R. and Jones, G. op. cit., 1984; Crompton, R. and Reid, S., 'The deskilling of clerical work', in S. Wood (ed.), The Degradation of Work?, Hutchinson, 1982; Glenn, E. N. and Feldberg, R. L., 'Proletarianising Clerical Work: Technology and Organisational Control in the Office' and de Kadt, M., 'Insurance: A Clerical Work Factory', both in A. Zimbalist (ed.), Case Studies in the Labour Process, New York, Monthly Review Press, 1979; Rolfe, H., op. cit., 1990.
16. For example, Braverman, op. cit., 1974; Crompton, R. and Jones, G. op. cit., 1984; Crompton, R. and Reid, S., 'The deskilling of clerical work', in S. Wood (ed.), The Degradation of Work?, Hutchinson, 1982; Glenn, E. N. and Feldberg, R. L., 'Proletarianising Clerical Work: Technology and Organisational Control in the Office' and de Kadt, M., 'Insurance: A Clerical Work Factory', both in A. Zimbalist (ed.), Case Studies in the Labour Process, New York, Monthly Review Press, 1979; Rolfe, H., op. cit., 1990.
17. For example, Braverman, op. cit., 1974; Crompton, R. and Jones, G. op. cit., 1984; Crompton, R. and Reid, S., 'The deskilling of clerical work', in S. Wood (ed.), The Degradation of Work?, Hutchinson, 1982; Glenn, E. N. and Feldberg, R. L., 'Proletarianising Clerical Work: Technology and Organisational Control in the Office' and de Kadt, M., 'Insurance: A Clerical Work Factory', both in A. Zimbalist (ed.), Case Studies in the Labour Process, New York, Monthly Review Press, 1979; Rolfe, H., op. cit., 1990.
18. For example, Braverman, op. cit., 1974; Crompton, R. and Jones, G. op. cit., 1984; Crompton, R. and Reid, S., 'The deskilling of clerical work', in S. Wood (ed.), The Degradation of Work?, Hutchinson, 1982; Glenn, E. N. and Feldberg, R. L., 'Proletarianising Clerical Work: Technology and Organisational Control in the Office' and de Kadt, M., 'Insurance: A Clerical Work Factory', both in A. Zimbalist (ed.), Case Studies in the Labour Process, New York, Monthly Review Press, 1979; Rolfe, H., op. cit., 1990.
19. For example, Braverman, op. cit., 1974; Crompton, R. and Jones, G. op. cit., 1984; Crompton, R. and Reid, S., 'The deskilling of clerical work', in S. Wood (ed.), The Degradation of Work?, Hutchinson, 1982; Glenn, E. N. and Feldberg, R. L., 'Proletarianising Clerical Work: Technology and Organisational Control in the Office' and de Kadt, M., 'Insurance: A Clerical Work Factory', both in A. Zimbalist (ed.), Case Studies in the Labour Process, New York, Monthly Review Press, 1979; Rolfe, H., op. cit., 1990.
20. For example, Braverman, op. cit., 1974; Crompton, R. and Jones, G. op. cit., 1984; Crompton, R. and Reid, S., 'The deskilling of clerical work', in S. Wood (ed.), The Degradation of Work?, Hutchinson, 1982; Glenn, E. N. and Feldberg, R. L., 'Proletarianising Clerical Work: Technology and Organisational Control in the Office' and de Kadt, M., 'Insurance: A Clerical Work Factory', both in A. Zimbalist (ed.), Case Studies in the Labour Process, New York, Monthly Review Press, 1979; Rolfe, H., op. cit., 1990.
21. Patrick, J. Training: Research and Practice, London, Academic Press Limited 1992, p. 22.
22. Kusterer, K., Know How on the Job: The Importance of Working Knowledge of 'Unskilled Workers', Boulder, Westview Press, 1978.
23. Manwaring, T. and Wood, S., 'The Ghost in the Labour Process', in D. Knights; H. Willmott and D. Collinson (eds.), Job Re-Design: Critical Perspectives on the Labour Process, Gower, 1985.
24. Polanyi, M., Personal Knowledge: Towards a Post-Critical Philosophy, London, Routledge and Kegan Paul, 1962.
25. Lazenby, K. and Poynton, C., A Window on Women's Skills in Administrative and Clerical Work, Melbourne, Dept. of Labour, 1992; Poynton, C. and Lazenby, K., What's in a Word: Recognition of Women's Skills in Work Place Change, Melbourne: Dept. of Employment, 1992.
26. Lazenby, K. and Poynton, C., A Window on Women's Skills in Administrative and Clerical Work, Melbourne, Dept. of Labour, 1992; Poynton, C. and Lazenby, K., What's in a Word: Recognition of Women's Skills in Work Place Change, Melbourne: Dept. of Employment, 1992.
27. Horrell, S., Rubery, J. and Burchell, B., op. cit., 1990.
28. Ramsay, K. and Parker, M., 'Gender, bureaucracy and organisational culture', in M. Savage and A. Witz (eds.), Gender and Bureaucracy, Blackwell, 1992.
29. Lockwood, D., The Blackcoated Worker: A Study in Class Consciousness, (2nd edn.), Oxford, Clarendon Press, 1989.
30. Sturdy, A., Clerical Consent: An Analysis of Social Relations in Insurance Work, Ph.D Thesis, UMIST, Manchester, 1990; Sturdy, A., 'Clerical Consent: "Shifting" Work in the Insurance Office', in A. Sturdy; D. Knights and H. Willmott (eds.), Skill and Consent: Contemporary Studies in the Labour Process, Routledge, 1992.
31. Sturdy, A., Clerical Consent: An Analysis of Social Relations in Insurance Work, Ph.D Thesis, UMIST, Manchester, 1990; Sturdy, A., 'Clerical Consent: "Shifting" Work in the Insurance Office', in A. Sturdy; D. Knights and H. Willmott (eds.), Skill and Consent: Contemporary Studies in the Labour Process, Routledge, 1992.
32. Crozier, M., The Bureaucratic Phenomenon, Chicago, University of Chicago Press, 1964.
33. Davies, S., 'Inserting Gender into Burawoy's Theory of the Labour Process', Work, Employment and Society, Vol.4: No. 3, 1990: pp. 391-406.
34. Davies, C. 'Gender, history and management style in nursing: towards a theoretical synthesis', in M. Savage and A. Witz (eds.), op. cit., Blackwell, 1992.
35. Fearfull, A., op. cit., 1992.
36. Spencer, A. and Ball, M. 'Is "Rattening" a Feminist Issue? The Use of and Existing Training Exercise for a New Purpose', Personnel Review, Vol. 14: No. 4 1985: pp. 3-8.
37. Collinson, D. and Knights, D., '"Men Only" : Theories and Practices of Job Segregation in Insurance', in D. Knights and H. Willmott (eds.), Gender and the Labour Process, Gower, 1986.
38. For example, Acker, J., Doing Comparable Worth: Gender, Class and Pay Equity, Philadelphia: Temple, 1989; Blum, L. M., Between Feminism and Labour: The Significance of the Comparable Worth Movement, Berkeley, University of California Press, 1991; Evans, S. M. and Nelson, B. J., Wage Justice: Comparable Worth and the Paradox of Technocratic Reform, University of Chicago Press, 1989; Steinberg, R., 'Social Construction of Skill: Gender, Power, and Comparable Worth', Work and Occupations, Vol. 17: Iss. 4, November 1990: pp. 449-482.
39. For example, Acker, J., Doing Comparable Worth: Gender, Class and Pay Equity, Philadelphia: Temple, 1989; Blum, L. M., Between Feminism and Labour: The Significance of the Comparable Worth Movement, Berkeley, University of California Press, 1991; Evans, S. M. and Nelson, B. J., Wage Justice: Comparable Worth and the Paradox of Technocratic Reform, University of Chicago Press, 1989; Steinberg, R., 'Social Construction of Skill: Gender, Power, and Comparable Worth', Work and Occupations, Vol. 17: Iss. 4, November 1990: pp. 449-482.
40. For example, Acker, J., Doing Comparable Worth: Gender, Class and Pay Equity, Philadelphia: Temple, 1989; Blum, L. M., Between Feminism and Labour: The Significance of the Comparable Worth Movement, Berkeley, University of California Press, 1991; Evans, S. M. and Nelson, B. J., Wage Justice: Comparable Worth and the Paradox of Technocratic Reform, University of Chicago Press, 1989; Steinberg, R., 'Social Construction of Skill: Gender, Power, and Comparable Worth', Work and Occupations, Vol. 17: Iss. 4, November 1990: pp. 449-482.
41. For example, Acker, J., Doing Comparable Worth: Gender, Class and Pay Equity, Philadelphia: Temple, 1989; Blum, L. M., Between Feminism and Labour: The Significance of the Comparable Worth Movement, Berkeley, University of California Press, 1991; Evans, S. M. and Nelson, B. J., Wage Justice: Comparable Worth and the Paradox of Technocratic Reform, University of Chicago Press, 1989; Steinberg, R., 'Social Construction of Skill: Gender, Power, and Comparable Worth', Work and Occupations, Vol. 17: Iss. 4, November 1990: pp. 449-482.
42. Acker, op. cit., 1989, pp. 20-21.
43. Poynton and Lazenby, op. cit., 1992, p. 7.
44. Jenson, J., 'The talents of women, the skills of men: flexible specialisation and women', in S. Wood (ed.), The Transformation of Work?, Unwin Hyman, 1989.
45. Patrick, op. cit., 1992.
46. Anderson, G., Victorian Clerks, Manchester University Press, 1976; Dale, J. R., The Clerk in Industry, Liverpool University Press, 1962; Lockwood, op. cit., 1989.
47. Anderson, G., Victorian Clerks, Manchester University Press, 1976; Dale, J. R., The Clerk in Industry, Liverpool University Press, 1962; Lockwood, op. cit., 1989.
48. Anderson, G., Victorian Clerks, Manchester University Press, 1976; Dale, J. R., The Clerk in Industry, Liverpool University Press, 1962; Lockwood, op. cit., 1989.
49. Knights, D. and Willmott, H., 'Power and Subjectivity at Work: From Degradation to Subjugation in Social Relations', Sociology, Vol. 23, No. 4, 1989: pp. 535-558; Sturday, op. cit., 1990 and op. cit., 1992; Foucault, M., Discipline and Punish, Allen Lane, 1977.
50. Knights, D. and Willmott, H., 'Power and Subjectivity at Work: From Degradation to Subjugation in Social Relations', Sociology, Vol. 23, No. 4, 1989: pp. 535-558; Sturday, op. cit., 1990 and op. cit., 1992; Foucault, M., Discipline and Punish, Allen Lane, 1977.
51. Knights, D. and Willmott, H., 'Power and Subjectivity at Work: From Degradation to Subjugation in Social Relations', Sociology, Vol. 23, No. 4, 1989: pp. 535-558; Sturday, op. cit., 1990 and op. cit., 1992; Foucault, M., Discipline and Punish, Allen Lane, 1977.
52. Knights, D. and Willmott, H., 'Power and Subjectivity at Work: From Degradation to Subjugation in Social Relations', Sociology, Vol. 23, No. 4, 1989: pp. 535-558; Sturday, op. cit., 1990 and op. cit., 1992; Foucault, M., Discipline and Punish, Allen Lane, 1977.