메뉴 건너뛰기




Volumn 20, Issue 2, 2001, Pages 187-199

Control and role conflict in food service providers

Author keywords

Control; Food service; Performance; Personality; Role conflict; Service provider

Indexed keywords


EID: 0041333139     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0278-4319(00)00052-9     Document Type: Article
Times cited : (25)

References (30)
  • 1
    • 0040456849 scopus 로고    scopus 로고
    • Personality and work behaviour: Exploring the linkages
    • Adler S. Personality and work behaviour. exploring the linkages Applied Psychology: An International Review. 45(3):1996;207-224.
    • (1996) Applied Psychology: An International Review , vol.45 , Issue.3 , pp. 207-224
    • Adler, S.1
  • 2
    • 0041011178 scopus 로고
    • Emotional labour in service roles: The influence of identity
    • Ashforth B.E., Humphrey R.H. Emotional labour in service roles. the influence of identity Academy of Management Review. 18(1):1993;88-115.
    • (1993) Academy of Management Review , vol.18 , Issue.1 , pp. 88-115
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 3
    • 0042571650 scopus 로고
    • Reliability and validity
    • In: Beech, J.R., Harding, L. (Eds.), NFER-Nelson, Windsor
    • Bartram, D., 1990. Reliability and validity. In: Beech, J.R., Harding, L. (Eds.), Testing People: a Practical Guide to Psychometrics. NFER-Nelson, Windsor.
    • (1990) Testing People: A Practical Guide to Psychometrics
    • Bartram, D.1
  • 4
    • 0000835493 scopus 로고
    • Job behaviour, performance and effectiveness
    • In: Dunnette, M.D., Hough, L.M. (Eds.), Consulting Psychologists Press, Palo Alto, CA
    • Borman, W.C., 1990. Job behaviour, performance and effectiveness. In: Dunnette, M.D., Hough, L.M. (Eds.), Handbook of Industrial and Organisational Psychology, Vol. 1. Consulting Psychologists Press, Palo Alto, CA.
    • (1990) Handbook of Industrial and Organisational Psychology , vol.1
    • Borman, W.C.1
  • 5
    • 84986660142 scopus 로고
    • Perceptions of work and workplace: Mediators of the relationship between job level and employee reactions
    • Carlopio J., Gardner D. Perceptions of work and workplace. mediators of the relationship between job level and employee reactions Journal of Occupational and Organisational Psychology. 68(4):1995;321-326.
    • (1995) Journal of Occupational and Organisational Psychology , vol.68 , Issue.4 , pp. 321-326
    • Carlopio, J.1    Gardner, D.2
  • 8
    • 84986720744 scopus 로고
    • Challenge, skill and positive subjective states in the daily life of a sample of YTS students
    • Haworth J., Evans S. Challenge, skill and positive subjective states in the daily life of a sample of YTS students. Journal of Occupational and Organisational Psychology. 68(2):1995;109-121.
    • (1995) Journal of Occupational and Organisational Psychology , vol.68 , Issue.2 , pp. 109-121
    • Haworth, J.1    Evans, S.2
  • 9
    • 33947370168 scopus 로고
    • New measures of job control, cognitive demand and production responsibility
    • Jackson P.R., Wall T.D., Martin R., Davids K. New measures of job control, cognitive demand and production responsibility. Journal of Applied Psychology. 78:1993;753-762.
    • (1993) Journal of Applied Psychology , vol.78 , pp. 753-762
    • Jackson, P.R.1    Wall, T.D.2    Martin, R.3    Davids, K.4
  • 10
    • 0000632254 scopus 로고
    • Stress in Organisations
    • In: Dunnette, M.D., Hough, L.M. (Eds.), Consulting Psychologists Press, Palo Alto, CA
    • Kahn, R.L., Byosiere, P., 1992. Stress in Organisations. In: Dunnette, M.D., Hough, L.M. (Eds.), Handbook of Industrial and Organisational Psychology, Vol. 3. Consulting Psychologists Press, Palo Alto, CA.
    • (1992) Handbook of Industrial and Organisational Psychology , vol.3
    • Kahn, R.L.1    Byosiere, P.2
  • 11
    • 84955518653 scopus 로고
    • Job demands, job decision latitude and mental strain: implications for job redesign
    • Karasek, R., 1979. Job demands, job decision latitude and mental strain: implications for job redesign. Administrative Science Quarterly June, (24), 285-306.
    • (1979) Administrative Science Quarterly , vol.JUNE , Issue.24 , pp. 285-306
    • Karasek, R.1
  • 13
    • 0003023812 scopus 로고
    • Role conflict and role ambiguity: A critical assessment of construct validity
    • King L.A., King D.W. Role conflict and role ambiguity. a critical assessment of construct validity Psychological Bulletin. 107(1):1990;48-64.
    • (1990) Psychological Bulletin , vol.107 , Issue.1 , pp. 48-64
    • King, L.A.1    King, D.W.2
  • 17
    • 0000125450 scopus 로고
    • Some correlates of experienced job stress: A boundary role study
    • Parkington J.J., Schneider B. Some correlates of experienced job stress. a boundary role study Academy of Management Journal. 22(2):1979;270-281.
    • (1979) Academy of Management Journal , vol.22 , Issue.2 , pp. 270-281
    • Parkington, J.J.1    Schneider, B.2
  • 19
    • 38149146345 scopus 로고
    • Exploring the influence of workplace relationships and work-related attitudes and behaviours in the hospitality work environment
    • Ross L.E., Boles J.S. Exploring the influence of workplace relationships and work-related attitudes and behaviours in the hospitality work environment. International Journal of Hospitality Management. 13(2):1994;155-171.
    • (1994) International Journal of Hospitality Management , vol.13 , Issue.2 , pp. 155-171
    • Ross, L.E.1    Boles, J.S.2
  • 23
    • 0002764407 scopus 로고
    • Thinking in action: Some characteristics of practical thought
    • In: Sternberg, R.J., Wagner, R.K. (Eds.), Cambridge University Press, Cambridge
    • Scribner, S., 1986. Thinking in action: Some characteristics of practical thought. In: Sternberg, R.J., Wagner, R.K. (Eds.), Practical Intelligence: Nature and Origins of Competence in the Everyday World. Cambridge University Press, Cambridge.
    • (1986) Practical Intelligence: Nature and Origins of Competence in the Everyday World
    • Scribner, S.1
  • 24
    • 84925925760 scopus 로고
    • Between service and servility: Role conflict in subordinate service roles
    • Shamir B. Between service and servility. role conflict in subordinate service roles Human Relations. 33(11):1980;741-756.
    • (1980) Human Relations , vol.33 , Issue.11 , pp. 741-756
    • Shamir, B.1
  • 25
    • 84986665149 scopus 로고
    • The contribution of personality traits, negative affectivity, locus of control and Type A to the subsequent reports of job stressors and job strains
    • Spector P.E., O'Connell B.J. The contribution of personality traits, negative affectivity, locus of control and Type A to the subsequent reports of job stressors and job strains. Journal of Occupational and Organisational Psychology. 67(1):1994;1-12.
    • (1994) Journal of Occupational and Organisational Psychology , vol.67 , Issue.1 , pp. 1-12
    • Spector, P.E.1    O'Connell, B.J.2
  • 27
    • 85056006813 scopus 로고
    • Organisations and output transactions
    • Thomson J.D. Organisations and output transactions. American Journal of Sociology. 68(3):1962;309-324.
    • (1962) American Journal of Sociology , vol.68 , Issue.3 , pp. 309-324
    • Thomson, J.D.1
  • 29
    • 21144465391 scopus 로고
    • Tactics used by customer-contact workers: Effects of role stress, boundary spanning and control
    • Weatherley K.A., Tansik D.A. Tactics used by customer-contact workers. effects of role stress, boundary spanning and control International Journal of Service Industry Management. 4(3):1993;4-17.
    • (1993) International Journal of Service Industry Management , vol.4 , Issue.3 , pp. 4-17
    • Weatherley, K.A.1    Tansik, D.A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.