Supervisor intervention with troubled workers: A social identity perspective

Human Relations

Volumn 50, Issue 10, 1997, Pages 1215-1238

  Hopkins, Karen M ^a  

^a SYRACUSE UNIVERSITY   (United States)

Author keywords

Employee assistance; Social identity theory; Supervision; Supervisor intervention; Worker psychological well being

Indexed keywords

EID: 0041194578     PISSN: 00187267     EISSN: None     Source Type: Journal    
DOI: 10.1177/001872679705001002     Document Type: Article

References (85)

1. ALDERFER, C., & SMITH, K. Studying intergroup relations embedded in organizations. Administrative Science Quarterly, 1982, 27, 35-65.
2. ALLEN, P., & STEPHENSON, G. Intergroup understanding and size of organization. British Journal of Industrial Relations, 1983, 21, 312-329.
3. ARGYRIS, C., DUBIN, R., HAIRE, M., LUCE, R., WARNER, W., & WHYTE, W. Social science approaches to business behavior. Homewood, IL: Dorsey-Irwin, 1962.
4. ASHFORTH, B., & MAEL, F. Social identity theory and the organization. Academy of Management Review, 1989, 14(1), 20-39.
5. BANTA, W., & TENNANT F. Combatting substance abuse in the work place. Lexington, MA: Lexington Books, 1989.
6. BARKER, J., & TOMPKINS, P. Identification in the self-managing organization. Human Communication Research, 1994, 21(2), 223-240.
7. BAYER, G., & GERSTEIN, L. Supervisory attitudes toward impaired workers: A factor analytic study of the behavioral index of troubled employees. The Journal of Applied Behavioral Science, 1988, 24, 413-422.
8. BEYER, J., & TRICE, H. Design and implementation of job based alcoholism programs: Constructive confrontation strategies and how they work. In Occupational alcoholism: A review of research issues. NIAAA. Washington, D.C.: U.S. Government Printing Office, 1982, pp. 181-239.
9. BIELBY, W., & BIELBY, D. Family ties: Balancing commitments to work and family in dual earner households. American Sociological Review, 1989, 54, 776-789.
10. BROWN, R., CONDOR, S., MATHEWS, A., WADE, G., & WILLIAMS, J. Explaining intergroup differentiation in an industrialist organization. Journal cf Occupational Psychology, 1986, 59, 273-286.
11. CULBERT, S. Mind-set management. New York: Oxford University Press, 1996.
12. DAVIS, K. Human relations at work: The dynamics of organizational behavior. New York: McGraw-Hill Book Company, 1967.
13. DAY, R. & HAMBLIN, R. Some effects of close and punitive styles of supervision. In P. Lawrence and J. Seiler (Eds.), Organizational Behavior and Administration. Homewood, IL: Dorsey-Irwin, 1964, pp. 425-426.
14. DEAUX, K. Reconstructing social identity. Personality and Social Psychology Bulletin, 1993, 19(1), 4-12.
15. DUBIN, R. Human relations in administration (4th ed.). Englewood Cliffs, NJ: Prentice-Hall, 1974.
16. DUTTON, J., DUKERICH, J., & HARQUAIL C. Organizational images and member identification. Administrative Science Quarterly, 1994, 39, 239-263.
17. FERNANDEZ, J. Child care and corporate productivity. Lexington: D.C. Heath and Co., 1986.
18. FLEISHMAN, E., HARRIS, E., & BURTT, H. Leadership and supervision in industry. Columbus: Personnel Research Board, Ohio State University, 1955.
19. FOOTE, A., & ERFURT, J. Effectiveness of comprehensive employee assistance programs at reaching alcoholics. Journal of Drug Issues, 1981, Spring, 217-231.
20. FRISCH, M., & LEEPSON, R. Handling the troubled employee: The referral process in review. EAP Digest Annual, 1983-1984, 190-193.
21. GALINSKY, E. Labor force participation of dual-earner couples and single parents. In Investing in People, Background Papers (Vol. II). Commission on Workforce Quality and Labor Market Efficiency, U.S. Department of Labor, 1989, pp. 1259-1312.
22. GARDNER, B. Human relations in industry. Chicago: Richard D. Irwin (1945).
23. GARZA, R., & BORCHERT J. Maintaining social identity in a mixed-gender setting; Minority/majority status and cooperative/competitive feedback. Sex Roles, 1990, 22(11/12), 679-691.
24. GARZA R., & HERRINGER, L. Social identity: A mutidimensional approach. Journal of Social Psychology, 1987, 127(3), 299-308.
25. GERSTEIN, L. The bystander-equity model of supervisory helping behavior: Past and future research on the prevention of employee problems. In P. M. Roman (Ed.), Alcohol Problem Intervention in the Work Place: Employee Assistance Programs and Strategic Alternatives. Westport, CT: Quorum Books, 1990, pp. 203-225.
26. GERSTEIN, L., & BAYER, G. Employee assistance programs: A systematic investigation of their use. Journal of Counseling and Development, 1988, 66, 294-297.
27. GERSTEIN, L., EICHENHOFER, D., BAYER, G., VALUTIS, W., & JANKOWSKI, J. EAP referral training and supervisors' beliefs about troubled workers. Employee Assistance Quarterly, 1989, 4, 15-30.
28. GOOGINS, B. The Use and Implementation of Occupational Alcoholism Programs by Supervisors: An Analysis. Unpublished doctoral dissertation, Florence Heller Graduate School for Advanced Studies in Social Welfare, Brandeis University, 1978.
29. GOOGINS, B., & KURTZ, N. Discriminating participating and nonparticipating supervisors in occupational alcoholism programs. Journal of Drug Issues, 1981, Spring, 199-215.
30. GUTIERREZ, L., GLENMAYE, L., & DELOIS, K. The organizational context of empowerment practice: Implications for social work administration. Social Work, 1995, 40(2), 249-257.
31. HARLEY, D. Impaired job performance and worksite trigger incidents: Factors influencing supervisory EAP referrals. Employee Assistance Quarterly, 1991, 6(3), 51-70.
32. HARTOG, S., HICKEY, D., REICHMAN, W., & GRACIN, L. EAP referral and the supervisor: An examination of perceptions of situational constraints and organizational barriers. Journal of Employee Assistance Research, 1993, 2(1), 47-63.
33. HOGG, M. Social identity and group cohesiveness. In J. Turner (ed.), Rediscovering the Social Group. New York: Basil Blackwell, 1987, pp. 89-116.
34. HOGG, M., & ABRAMS, D. Social motivation, self-esteem and social identity. In D. Abrams and M. Hogg (Eds.), Social identity theory: Constructive and critical advances, New York: Harvester Wheatsheaf, 1990, pp. 28-47.
35. HOOPER, M. A multivariate approach to the measurement and analysis of social identity. Psychological Reports, 1985, 57, 315-325.
36. HOPKINS, K. Supervisor Intervention with Troubled Workers. Doctoral dissertation, School of Social Service Administration, University of Chicago, 1993.
37. HUGHES, D., & GALINSKY, E. Balancing work and family lives: Research and corporate applications. In A. Gottfried and A. Gottfried (Eds.), Maternal employment and children's development: Longitudinal research. New York: Plenum Press, 1988, pp. 233-268.
38. KARASEK, R., TRIANTIS, K., & CHAUDHRY, S. Co-worker and supervisor support as moderators of associations between task characteristics and mental strain. Journal of Occupational Behavior, 1982, 3, 181-200.
39. KRAMER, R. Intergroup relations and organizational dilemmas: The role of categorization processes. In L. L. Cummings and B. Staw (Eds.), Research in organizational behavior. Greenwich, CT: JAI Press, 1991, pp. 191-228.
40. KRAUSE, N. Stress, alcohol use, and depressive symptoms in later life. The Gerontologist, 1995, 35(3), 296-307.
41. LAMBERT S., & HOPKINS, K. Occupational conditions and workers' sense of community: Variations by gender and race. American Journal of Community Psychology, 1995, 25(2) 151-179.
42. LAMBERT S., & HOPKINS, K. Added Benefits: The Link Between Family-Responsive Policies and Work Performance at Fel-Pro Incorporated. Research Report, Fel-Pro Project, School of Social Service Administration, University of Chicago, 1993.
43. LEWIS, K. Employee Assistance Programs: The State of the Art of Mental Health Services in Government and Industry. Doctoral dissertation, Northwestern University, 1981.
44. LIKERT, R. The human organization. New York: McGraw-Hill Book Company, 1967.
45. LOBEL, S. Allocation of investment in work and family roles: Alternative theories and implications for research. Academy of Management Review, 1991, 6(3), 507-521.
46. LYDECKER, T. Reshaping employee assistance programs. Management World, 1985, 37(11), 80-84.
47. MADONIA, J. Handling emotional problems in business and industry. Social Casework, 1985, 66, 587-593.
48. MANDY, R. (1987). People problems: Substance use and abuse. Management Solutions, 1987, 52, 22-24.
49. MANN, F., & DENT, J. The supervisor: Member of two organizational families. Harvard Business Review, 1954, November-December, 103-112.
50. MASI, D. Designing employee assistance programs. New York: American Management Association (AMA), 1984.
51. MATTESON, M., & IVANCEVICH, J. Controlling work stress: Effective human resource and management strategies. San Francisco: Jossey-Bass Publishers, 1987.
52. MILES, J. How to help troubled workers. Computer Decisions, 1985, 17(3), 66-76.
53. MILES, R. Human relations or human resources. Harvard Business Review, 1963, 45(4), 148-157.
54. MYERS, D. Employee problem prevention and counseling. Westport, CT: Quorum Books, 1985.
55. NIELSEN, D. Partnering with employees. San Francisco: Jossey-Bass Publishers, 1993.
56. NATIONAL INSTITUTE OF MENTAL HEALTH (NIMH). What to Do When an Employee Is Depressed: A Guide for Supervisors. U.S. Department of Health and Human Services Publication No. 91-1792, 1991.
57. NORD, J. Predictors of supervisors' referrals of employees to an employee assistance program. Employee Assistance Quarterly, 1989, 5(2), 21-40.
58. OLMSTEAD, M. The effect of the group on the individual. In R. Dubin (Ed.), Human relations in administration. Englewood Cliffs, NJ: Prentice-Hall, 1974, pp. 149-160.
59. PELZ, D. Influence: Key to effective leadership in the first line supervisor. Personnel, 1952, 29, 209-217.
60. RAPP, C., & POERTNER, J. Social administration: A client-centered approach. White Plains, NY: Longman Publishing Group, 1992.
61. REPETTI, R. Individual and common components of the social environment at work and psychological well-being. Journal of Personality and Social Psychology, 1987, 52, 710-720.
62. RODGERS, F., AND RODGERS, C. Business and the facts of family life. Harvard Business Review, 1989, November-December, 320-327.
63. ROMAN, P. Job characteristics and the identification of deviant drinking. Journal Of Drug Issues, 1981, Summer, 357-364.
64. ROMAN, P. Medicalization and social control in the workplace: Prospects for the 1980's. The Journal of Applied Behavioral Science, 1980, 16(3), 407-422.
65. ROSSE, J., CROWN, D., & FELDMAN, H. Alternative solutions to the workplace drug problem: Results of a survey of personnel managers. Journal of Employment Counseling, 1990, 27(2), 60-75.
66. ROETHLISBERGER, F. The foreman: Master and victim of double talk. Harvard Business Review, 1945, 23, 285-294.
67. SANFORD, A. Human relations: The theory and practice of organizational behavior. Columbus: Charles E. Merrill Publishing, 1977.
68. SCHWARTZ, R. Confronting problem employees: A dilemma for supervisors. EAP Digest, 1987, 7(2), 72-73.
69. SKEVINGTON, S. A place for emotion in social identity theory. In S. Skevington and D. Baker (Eds.), The social identity of women, Newbury Park, CA: Sage Publications, 1989, pp. 40-58.
70. SONNENSTUHL, W., & TRICE, H. Strategies for employee assistance programs: The crucial balance. Ithaca, NY: ILR Press, 1990.
71. STRAUSS, G. The changing role of the working supervisor. The Journal of Business of the University of Chicago, 1957, 30, 202-211.
72. TAJFEL, H. Differentiation between social groups: Studies in the social psychology of intergroup relations. London: Academic Press, 1978.
73. TRICE, H., & BEYER, J. Employee assistance programs: Blending performance-oriented and humanitarian ideologies to assist emotionally disturbed employees. In J. R. Greenley (Ed.), Research In Community And Mental Health. Greenwich, CT: JAI Press, 1984, pp. 245-297.
74. TRICE, H., & ROMAN, P. Spirits and demons at work: Alcohol and other drugs on the job. Ithaca, NY: Cornell University Press, 1972.
75. TRICE, H., & SONNENSTUHL, W. Drinking behavior and risk factors related to the work place: Implications for research and prevention. The Journal of Applied Behavioral Science, 1988, 24, 327-346.
76. TRICE, H., & SONNENSTUHL, W. Constructive confrontation and counseling. EAP Digest, 1985, March/April, 31-36.
77. TURNER, J. Rediscovering the social group. New York: Basil Blackwell, 1987.
78. VAN DYNE, L., GRAHAM, J., & DIENESCH, R. Organizational citizenship behavior: Construct redefinition, operationalization, and validation. Academy of Management Journal, 1994, 37.
79. WALTON, R. From control to commitment in the workplace. In J. Gabarro (Ed.), Managing people and organizations. Boston: Harvard Business School Publications, 1992, pp. 487-498.
80. WAYMAN, M. The corporation as social worker: One response to smart machines that put people out of work. Canadian Business, 1980, 53(7), 171-172.
81. WEISS, R. Managerial ideology and the social control of deviance in organizations. New York: Praeger, 1986.
82. WRICH, J. Beyond testing: Coping with drugs at work. In J. Gabarro (Ed.), Managing people and organizations. Boston: Harvard Business School Publications, 1992, pp. 543-553.
83. WRICH, J. The employee assistance program. NIAAA. Washington, D.C.: U.S. Government Printing Office, 1980.
84. WRIGHT, J. EAP: An important supervisory tool. Supervisory Management, 1984, 29(12), 15-23.
85. YUNKER, G. Issues in the management of human behavior: Analyses, explorations, and insights. Greenwich, CT: JAI Press, 1990.