Organizational development and tqm: The harvard college library’s experience

Journal of Library Administration

Volumn 18, Issue 1-2, 1993, Pages 29-43

  Clack, Mary Elizabeth ^a  

^a HARVARD COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0040774489     PISSN: 01930826     EISSN: 15403564     Source Type: Journal    
DOI: 10.1300/J111v18n01_03     Document Type: Note

References (5)

1. The other task forces were on Collections, Intellectual Access, Services and Space.
2. James M. Higgins. Human Resources: Concepts and Skills. (New York: Random House, 1982), p. 333.
3. The Harvard College Library consists of the central collections of the Facul­ty of Arts and Sciences (7.3 million volumes) with a staff of 448 including 168 librarians and 280 support staff. In addition to Widener (social sciences and humanities) the libraries include Cabot Science, Fine Arts, Harvard Yenching (East Asia), Houghton (rare books), Kummel (geology), Lamont and Hilles (un­dergraduate), Littauer (economics), Music, and Tozzer (anthropology).
4. A “sponsor” is usually a high level manager to whom the team reports; the sponsor is not a team member, but approves the results of, and signs off on, each action step taken by the team. (From Barnard, Susan B. “A Draft Model for Adapting TQM in a Research Library.” Washington, D.C.: Association of Re­search Libraries Office of Management Services, January 25, 1992.)
5. According to Schein, “cognitive redefinition” results in developing new assumptions, which are at the core of organizational culture. Cognitive redefini­tion occurs through “teaching, coaching, changing the structure and processes when necessary, consistently paying attention to and rewarding evidence of learn­ing the new ways… ” (Schein, Edgar. Organizational Culture and Leadership. San Francisco: Jossey-Bass, 1989, p. 295.)