Quality management and building government information services

Government Information Quarterly

Volumn 15, Issue 1, 1998, Pages 89-91

  Farrell, Maggie ^a  

^a MONTANA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0040676800     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0740-624X(98)90018-1     Document Type: Article

References (4)

1. Zeithaml Valarie A., Parasuraman A., Berry Leonard L. Delivering Quality Service: Balancing Customer Perceptions and Expectations. 1990;Free Press, New York.
2. Coleman Vicki, et al. Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality. College & Research Libraries. 58:May 1997;237-251.
3. Hernon Peter, Calvert Philip J. Methods for Measuring Service Quality in University Libraries in New Zealand. Journal of Academic Librarianship. 22:September 1996;387-391.
4. Wright State University Libraries, "WSU Libraries' Commitment to Customer Service" 〈http://www. libraries .wright.edu/service/Customer_Services.html〉.