KeyCorp Service Excellence Management System

Interfaces

Volumn 26, Issue 1, 1996, Pages 54-74

  Kotha, Shravan K ^a   Barnum, Michael P ^b   Bowen, David A ^b  

^a KeyCorp   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0040240464     PISSN: 00922102     EISSN: None     Source Type: Journal    
DOI: 10.1287/inte.26.1.54     Document Type: Article

References (5)

1. Gregor, William T. and Mara, John P. 1992, "Retail distribution 2001," Banking Administrative Institute and Gemini Consulting, Chicago, Illinois.
2. Hillier, Frederick S. and Lieberman, Gerald J. 1995, Introduction to Operations Research, sixth edition, McGraw-Hill, New York.
3. Jones, Robert G. 1995, internal communication, KeyCorp.
4. Murray, Raphel 1989, "How to lose wait," Bank Marketing, June, Bank Marketing Association, Washington, DC, pp. 49-50.
5. Rhodes, Bob 1987, Effective Teller Management, Bank Administration Institute, Chicago, Illinois.