Dynamic workforce scheduling for British Telecommunications plc

Interfaces

Volumn 30, Issue 1, 2000, Pages 45-56

  Lesaint, David ^a   Voudouris, Christos ^b   Azarmi, Nader ^c  

^a BT Group   (United Kingdom)

^b MARTLESHAM HEATH   (United Kingdom)

^c NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0040214791     PISSN: 00922102     EISSN: None     Source Type: Journal    
DOI: 10.1287/inte.30.1.45.11615     Document Type: Article

References (9)

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3. Jeavons, P. G. and Cooper, M. C. 1995, "Tractable constraints on ordered domains," Artificial Intelligence, Vol. 79, No. 2, pp. 327-339.
4. Kirkpatrick, S.; Gelatt, C. D.; and Vecchi, M. P. 1983, "Optimisation by simulated annealing," Science, Vol. 220, No. 4598, pp. 671-680.
5. Laithwaite, R. H. 1995, "Work allocation challenges and solutions in a large-scale work management environment," BT Technology Journal, Vol. 13, No. 1, pp. 46-54.
6. Laporte, G. and Osman, I. H. 1995, "Routing problems: A bibliography," Annals of Operations Research, Vol. 61, pp. 227-262.
7. Lesaint, D.; Azarmi, N.; Laithwaite, B.; and Walker, P. 1998, "Engineering Dynamic Scheduler for Work Manager," BT Technology Journal, Vol. 16, No. 3, pp. 16-29.
8. Simpson, J. A.; Noble, B. F.; Egan, D.; Morton, T.; Richards, T.; and Burstin, M. 1995, "Experience in applying OR techniques to the solution of practical resource management problems," BT Technology Journal, Vol. 13, No. 1, pp. 38-45.
9. Tsang, E. 1993, Foundations of Constraint Satisfaction, Academic Press, London and San Diego.