Product management: A new skill for reference librarians?

Reference and User Services Quarterly

Volumn 39, Issue 2, 1999, Pages 121-127

  Schlachter, Gail A ^b   Smith, Rebecca A ^a  

^a TEXAS A AND M UNIVERSITY   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0040122097     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (16)

1. Michael Hammer and James Champy, Reengineering the Corporation: A Manifesto for Business Revolution (New York: Harper-Business, 1994).
2. Frank Cerne, "Customer Focus Fuels Banks' Technology Spending Plans," Bank Technology News (Feb. 1, 1999): 1.
3. Lori Pizzani, "Banks Ponder the Power of New Internet Gadgets," Bank Technology News (Feb. 1, 1999): 1.
4. Bryan Geffert and Beth Christensen, "Things They Carry: Attitudes toward, Opinions about, and Knowledge of Libraries and Research among Incoming College Students," Reference & User Services Quarterly 37 (Spring 1998): 279-89.
5. Michael R. Lavin, Business Information: How to Find It, How to Use It (Phoenix: Oryx Press, 1987): 4.
6. Adrian Slywotzsky, Value Creation: How to Think Several Moves Ahead of the Competition (Boston: Harvard Business School Press, 1996).
7. Michael G. Enyart and Rebecca A Smith, "Reference Services: More than Information Chauffeuring," Special Libraries 87 (Summer 1996): 156-62.
8. Deborah J. Grimes, Academic Library Centrality: User Success through Service, Access, and Tradition (Chicago: Association of College and Research Libraries, American Library Association, 1998): 81.
9. Philip Kotler, Marketing Management, 4th ed. (Englewood Cliffs, N.J.: Prentice-Hall, 1980): 584-89.
10. Ibid., 585.
11. Jose-Marie Griffiths, Paula Meise Strain, and Ellen A. Sweet, New Directions in Library and Information Science Education, Final Report. Volume 2.7: Information Center/Clearinghouse Professional Competencies. (Washington, D.C.: U.S. Department of Education, Office of Educational Research and Improvement, Center for Libraries and Education Improvement, 1984 (ED 1.310/2:265860, 1984).
12. L. Allison Ounanian, "The Informerger: A Reference Service Delivery Model," Business Information Review 13 (June 1996): 119-28; Allison Ounanian and Karol Bartlett, "Upstairs, Downstairs: Public Service Initiatives at Baker Library," Business Information Review 14 (June 1997): 89-95.
13. L. Allison Ounanian, "The Informerger: A Reference Service Delivery Model," Business Information Review 13 (June 1996): 119-28; Allison Ounanian and Karol Bartlett, "Upstairs, Downstairs: Public Service Initiatives at Baker Library," Business Information Review 14 (June 1997): 89-95.
14. Peter F. Drucker, Managing in a Time of Great Change (New York: Truman Talley Books, 1995): 98.
15. Enyart and Smith, "Reference Services: More than Information Chauffeuring," 160.
16. Doug Church. "Breaking Free of the Reference Shackles," Information Outlook 3 (March 1999): 18-23.