-
1
-
-
33746798683
-
The Role of Internal Marketing: If the Staff Won’t buy it Why Should the Customer?
-
Barnes, James G. (1989), “The Role of Internal Marketing: If the Staff Won’t buy it Why Should the Customer?”, Irish Marketing Review, 4, No. 2, pp. 11-21.
-
(1989)
Irish Marketing Review
, vol.4
, Issue.2
, pp. 11-21
-
-
Barnes, J.G.1
-
2
-
-
0002183869
-
The Employee as Customer
-
(March)
-
Berry, Leonard L. (1981), “The Employee as Customer”, Journal of Retail Banking, 3 (March), pp. 25-28.
-
(1981)
Journal of Retail Banking
, vol.3
, pp. 25-28
-
-
Berry, L.L.1
-
3
-
-
1842457903
-
The Employee as Customer
-
Lovelock, C. (Boston, Massachusetts), Kent Publishing Co
-
Berry, Leonard L. (1984), “The Employee as Customer”, in: Services Marketing, Lovelock, C. (Boston, Massachusetts), Kent Publishing Co., pp. 271-278.
-
(1984)
Services Marketing
, pp. 271-278
-
-
Berry, L.L.1
-
5
-
-
3142757259
-
Improving Retailer Capability for Effective Consumerism Response
-
Berry, Leonard L., Hensel, J. S. and Burke, M. C. (1976) “Improving Retailer Capability for Effective Consumerism Response”, Journal of Retailing, 52, No. 3, pp. 3-14, 94.
-
(1976)
Journal of Retailing
, vol.52
, Issue.3
-
-
Berry, L.L.1
Hensel, J.S.2
Burke, M.C.3
-
7
-
-
0001815785
-
Marketing Strategies and Organization Structures for Service Firms
-
J. and George, J. R. (eds). Chicago, American Marketing Association
-
Booms, B. H. and Bitner, M. J. (1981) “Marketing Strategies and Organization Structures for Service Firms”. In Marketing of Services Donnelly, J. and George, J. R. (eds). Chicago, American Marketing Association.
-
(1981)
Marketing of Services Donnelly
-
-
Booms, B.H.1
Bitner, M.J.2
-
8
-
-
84950901842
-
Business Television: Management From Outer Space
-
20th November
-
Button, Kate (1991), “Business Television: Management From Outer Space”, Management Week, 20th November, pp. 46-49.
-
(1991)
Management Week
, pp. 46-49
-
-
Button, K.1
-
9
-
-
0009025891
-
Internal Marketing: A New Perspective for HRM
-
September
-
Collins, Brett and Payne, Adrian “Internal Marketing: A New Perspective for HRM”, European Management Journal, 9, No. 3, September, pp. 261-270.
-
European Management Journal
, vol.9
, Issue.3
, pp. 261-270
-
-
Collins, B.1
Payne, A.2
-
10
-
-
84954989527
-
Service Firms: Interdependence of external and internal marketing strategies
-
Flipo, Jean-Paul (1986) “Service Firms: interdependence of external and internal marketing strategies”, Journal of European Marketing, 20, No. 8, pp. 5-14.
-
(1986)
Journal of European Marketing
, vol.20
, Issue.8
, pp. 5-14
-
-
Flipo, J.-P.1
-
11
-
-
0039580216
-
The Retailing of Services-A Challenging Future
-
George, William R. (1977) “The Retailing of Services-A Challenging Future”, Journal of Retailing, 85-98.
-
(1977)
Journal of Retailing
, pp. 85-98
-
-
George, W.R.1
-
12
-
-
33747372859
-
Internal Marketing and Organizational Behaviour: A Partnership in Developing Customer-Conscious Employees at Every Level
-
George, William R. (1990) “Internal Marketing and Organizational Behaviour: A Partnership in Developing Customer-Conscious Employees at Every Level”, Journal of Business Research, 20, 63-70.
-
(1990)
Journal of Business Research
, vol.20
, pp. 63-70
-
-
George, W.R.1
-
13
-
-
0009072037
-
Integrating the Personnel and Marketing Functions
-
(May-June)
-
Glassman, Myron and McAfee, Bruce (1992), “Integrating the Personnel and Marketing Functions”, Business Horizons, 35, 3 (May-June), pp. 52-9.
-
(1992)
Business Horizons
, vol.35
, Issue.3
, pp. 52-59
-
-
Glassman, M.1
McAfee, B.2
-
14
-
-
0003348625
-
Internal Marketing-an Integral Part of Marketing Theory
-
(Eds), Donnelly, J. H. and George, W. E. American Marketing Association Proceedings series
-
Gronroos, Christian (1981) “Internal Marketing-an Integral Part of Marketing Theory”. In: Marketing of Services, (Eds), Donnelly, J. H. and George, W. E. American Marketing Association Proceedings series, pp. 236-238.
-
(1981)
Marketing of Services
, pp. 236-238
-
-
Gronroos, C.1
-
16
-
-
0025768431
-
Creating Customer Orientated Employees: The Case in Home Health Care
-
June
-
Hoffman, Douglas K. and Ingram, Thomas N. (1991), “Creating Customer Orientated Employees: The Case in Home Health Care”, Journal of Health Care Marketing, 11, June, pp. 24-32.
-
(1991)
Journal of Health Care Marketing
, vol.11
, pp. 24-32
-
-
Hoffman, D.K.1
Ingram, T.N.2
-
17
-
-
84987367511
-
Employee Attitude Surveys in Historical Surveys
-
Winter
-
Jacoby, Sanford M. (1988), “Employee Attitude Surveys in Historical Surveys”, Industrial Relations, 27, No. 1, Winter, pp. 74-93.
-
(1988)
Industrial Relations
, vol.27
, Issue.1
, pp. 74-93
-
-
Jacoby, S.M.1
-
18
-
-
0001867690
-
A Generic Concept of Marketing
-
April
-
Kotier, Philip (1972) “A Generic Concept of Marketing”, Journal of Marketing, 36, April, pp. 346-354.
-
(1972)
Journal of Marketing
, vol.36
, pp. 346-354
-
-
Kotier, P.1
-
20
-
-
0014437249
-
Broadening the concept of Marketing
-
(January)
-
Kotier, P. and Levy, S. J. (1969) “Broadening the concept of Marketing”, Journal of Marketing, 3 (January), pp. 10-15.
-
(1969)
Journal of Marketing
, vol.3
, pp. 10-15
-
-
Kotier, P.1
Levy, S.J.2
-
21
-
-
0004330450
-
The Boss’s Role in Management Development
-
London, M. (1986), “The Boss’s Role in Management Development”, Journal of Management Development, 5, No. 3, 25-35.
-
(1986)
Journal of Management Development
, vol.5
, Issue.3
, pp. 25-35
-
-
London, M.1
-
22
-
-
0022295896
-
Internal Marketing for Hospitals
-
MacStravic, R. S. (1985) “Internal Marketing for Hospitals”, Health Quarterly Marketing, 3, Nos 2-3, pp. 47-54.
-
(1985)
Health Quarterly Marketing
, vol.3
, Issue.2-3
, pp. 47-54
-
-
McStravic, R.S.1
-
23
-
-
0004199725
-
-
Homewood IL, Richard D Irwin, Inc.
-
McCarthy, E. Jerome (1964), Basic Marketing, Homewood IL, Richard D Irwin, Inc.
-
(1964)
Basic Marketing
-
-
McCarthy, J.E.1
-
26
-
-
0002875421
-
Internal Marketing the Missing Half of the Marketing Programme
-
Piercy, Nigel and Morgan, Neil (1991) “Internal Marketing the Missing Half of the Marketing Programme”, Long Range Planning, 24, No. 2, pp. 82-93.
-
(1991)
Long Range Planning
, vol.24
, Issue.2
, pp. 82-93
-
-
Piercy, N.1
Morgan, N.2
-
27
-
-
84950924565
-
JS in Sunday Row
-
Retail Week, March 13th
-
Retail Week (1992) “JS in Sunday Row”, Retail Week, 5, No. 5, March 13th, p. 1.
-
(1992)
Retail Week
, vol.5
, Issue.5
-
-
-
28
-
-
0001972570
-
The Impact of Internal Marketing on Customer Service in A Retail Bank
-
Richardson, Brian A. and Robinson, Grant C. (1986) “The Impact of Internal Marketing on Customer Service in A Retail Bank”, International Journal of Bank Marketing, 4, No. 5, pp. 3-30.
-
(1986)
International Journal of Bank Marketing
, vol.4
, Issue.5
, pp. 3-30
-
-
Richardson, B.A.1
Robinson, G.C.2
-
29
-
-
0017129379
-
Selling Jobs in the Service Sector
-
(June)
-
Sasser, W. Earl and Arbeit, Stephen F. (1976) “Selling Jobs in the Service Sector”, Business Horizons, (June) pp. 61-62.
-
(1976)
Business Horizons
, pp. 61-62
-
-
Sasser, E.W.1
Arbeit, S.F.2
-
30
-
-
0345975632
-
Employee Communications Programmes
-
(Ed.) Sisson, K., Oxford, Basil Blackwell
-
Townley, Barbara (1989), “Employee Communications Programmes”, in (Ed.) Sisson, K. Personnel Management in Britain. Oxford, Basil Blackwell, pp. 329-355.
-
(1989)
Personnel Management in Britain
, pp. 329-355
-
-
Townley, B.1
-
31
-
-
0022116635
-
Getting your House in order with internal marketing: A marketing prerequisite
-
Winter, J. P. (1985), “Getting your House in order with internal marketing: A marketing prerequisite”, Health Marketing Quarterly, 3, No. 1, p. 69.
-
(1985)
Health Marketing Quarterly
, vol.3
, Issue.1
-
-
Winter, J.P.1
|