메뉴 건너뛰기




Volumn 9, Issue 3, 1993, Pages 219-232

The scope of internal marketing: Defining the boundary between marketing and human resource management

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0039998519     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1080/0267257X.1993.9964234     Document Type: Article
Times cited : (192)

References (31)
  • 1
    • 33746798683 scopus 로고
    • The Role of Internal Marketing: If the Staff Won’t buy it Why Should the Customer?
    • Barnes, James G. (1989), “The Role of Internal Marketing: If the Staff Won’t buy it Why Should the Customer?”, Irish Marketing Review, 4, No. 2, pp. 11-21.
    • (1989) Irish Marketing Review , vol.4 , Issue.2 , pp. 11-21
    • Barnes, J.G.1
  • 2
    • 0002183869 scopus 로고
    • The Employee as Customer
    • (March)
    • Berry, Leonard L. (1981), “The Employee as Customer”, Journal of Retail Banking, 3 (March), pp. 25-28.
    • (1981) Journal of Retail Banking , vol.3 , pp. 25-28
    • Berry, L.L.1
  • 3
    • 1842457903 scopus 로고
    • The Employee as Customer
    • Lovelock, C. (Boston, Massachusetts), Kent Publishing Co
    • Berry, Leonard L. (1984), “The Employee as Customer”, in: Services Marketing, Lovelock, C. (Boston, Massachusetts), Kent Publishing Co., pp. 271-278.
    • (1984) Services Marketing , pp. 271-278
    • Berry, L.L.1
  • 5
    • 3142757259 scopus 로고
    • Improving Retailer Capability for Effective Consumerism Response
    • Berry, Leonard L., Hensel, J. S. and Burke, M. C. (1976) “Improving Retailer Capability for Effective Consumerism Response”, Journal of Retailing, 52, No. 3, pp. 3-14, 94.
    • (1976) Journal of Retailing , vol.52 , Issue.3
    • Berry, L.L.1    Hensel, J.S.2    Burke, M.C.3
  • 7
    • 0001815785 scopus 로고
    • Marketing Strategies and Organization Structures for Service Firms
    • J. and George, J. R. (eds). Chicago, American Marketing Association
    • Booms, B. H. and Bitner, M. J. (1981) “Marketing Strategies and Organization Structures for Service Firms”. In Marketing of Services Donnelly, J. and George, J. R. (eds). Chicago, American Marketing Association.
    • (1981) Marketing of Services Donnelly
    • Booms, B.H.1    Bitner, M.J.2
  • 8
    • 84950901842 scopus 로고
    • Business Television: Management From Outer Space
    • 20th November
    • Button, Kate (1991), “Business Television: Management From Outer Space”, Management Week, 20th November, pp. 46-49.
    • (1991) Management Week , pp. 46-49
    • Button, K.1
  • 9
    • 0009025891 scopus 로고    scopus 로고
    • Internal Marketing: A New Perspective for HRM
    • September
    • Collins, Brett and Payne, Adrian “Internal Marketing: A New Perspective for HRM”, European Management Journal, 9, No. 3, September, pp. 261-270.
    • European Management Journal , vol.9 , Issue.3 , pp. 261-270
    • Collins, B.1    Payne, A.2
  • 10
    • 84954989527 scopus 로고
    • Service Firms: Interdependence of external and internal marketing strategies
    • Flipo, Jean-Paul (1986) “Service Firms: interdependence of external and internal marketing strategies”, Journal of European Marketing, 20, No. 8, pp. 5-14.
    • (1986) Journal of European Marketing , vol.20 , Issue.8 , pp. 5-14
    • Flipo, J.-P.1
  • 11
    • 0039580216 scopus 로고
    • The Retailing of Services-A Challenging Future
    • George, William R. (1977) “The Retailing of Services-A Challenging Future”, Journal of Retailing, 85-98.
    • (1977) Journal of Retailing , pp. 85-98
    • George, W.R.1
  • 12
    • 33747372859 scopus 로고
    • Internal Marketing and Organizational Behaviour: A Partnership in Developing Customer-Conscious Employees at Every Level
    • George, William R. (1990) “Internal Marketing and Organizational Behaviour: A Partnership in Developing Customer-Conscious Employees at Every Level”, Journal of Business Research, 20, 63-70.
    • (1990) Journal of Business Research , vol.20 , pp. 63-70
    • George, W.R.1
  • 13
    • 0009072037 scopus 로고
    • Integrating the Personnel and Marketing Functions
    • (May-June)
    • Glassman, Myron and McAfee, Bruce (1992), “Integrating the Personnel and Marketing Functions”, Business Horizons, 35, 3 (May-June), pp. 52-9.
    • (1992) Business Horizons , vol.35 , Issue.3 , pp. 52-59
    • Glassman, M.1    McAfee, B.2
  • 14
    • 0003348625 scopus 로고
    • Internal Marketing-an Integral Part of Marketing Theory
    • (Eds), Donnelly, J. H. and George, W. E. American Marketing Association Proceedings series
    • Gronroos, Christian (1981) “Internal Marketing-an Integral Part of Marketing Theory”. In: Marketing of Services, (Eds), Donnelly, J. H. and George, W. E. American Marketing Association Proceedings series, pp. 236-238.
    • (1981) Marketing of Services , pp. 236-238
    • Gronroos, C.1
  • 16
    • 0025768431 scopus 로고
    • Creating Customer Orientated Employees: The Case in Home Health Care
    • June
    • Hoffman, Douglas K. and Ingram, Thomas N. (1991), “Creating Customer Orientated Employees: The Case in Home Health Care”, Journal of Health Care Marketing, 11, June, pp. 24-32.
    • (1991) Journal of Health Care Marketing , vol.11 , pp. 24-32
    • Hoffman, D.K.1    Ingram, T.N.2
  • 17
    • 84987367511 scopus 로고
    • Employee Attitude Surveys in Historical Surveys
    • Winter
    • Jacoby, Sanford M. (1988), “Employee Attitude Surveys in Historical Surveys”, Industrial Relations, 27, No. 1, Winter, pp. 74-93.
    • (1988) Industrial Relations , vol.27 , Issue.1 , pp. 74-93
    • Jacoby, S.M.1
  • 18
    • 0001867690 scopus 로고
    • A Generic Concept of Marketing
    • April
    • Kotier, Philip (1972) “A Generic Concept of Marketing”, Journal of Marketing, 36, April, pp. 346-354.
    • (1972) Journal of Marketing , vol.36 , pp. 346-354
    • Kotier, P.1
  • 20
    • 0014437249 scopus 로고
    • Broadening the concept of Marketing
    • (January)
    • Kotier, P. and Levy, S. J. (1969) “Broadening the concept of Marketing”, Journal of Marketing, 3 (January), pp. 10-15.
    • (1969) Journal of Marketing , vol.3 , pp. 10-15
    • Kotier, P.1    Levy, S.J.2
  • 21
    • 0004330450 scopus 로고
    • The Boss’s Role in Management Development
    • London, M. (1986), “The Boss’s Role in Management Development”, Journal of Management Development, 5, No. 3, 25-35.
    • (1986) Journal of Management Development , vol.5 , Issue.3 , pp. 25-35
    • London, M.1
  • 22
    • 0022295896 scopus 로고
    • Internal Marketing for Hospitals
    • MacStravic, R. S. (1985) “Internal Marketing for Hospitals”, Health Quarterly Marketing, 3, Nos 2-3, pp. 47-54.
    • (1985) Health Quarterly Marketing , vol.3 , Issue.2-3 , pp. 47-54
    • McStravic, R.S.1
  • 23
    • 0004199725 scopus 로고
    • Homewood IL, Richard D Irwin, Inc.
    • McCarthy, E. Jerome (1964), Basic Marketing, Homewood IL, Richard D Irwin, Inc.
    • (1964) Basic Marketing
    • McCarthy, J.E.1
  • 26
    • 0002875421 scopus 로고
    • Internal Marketing the Missing Half of the Marketing Programme
    • Piercy, Nigel and Morgan, Neil (1991) “Internal Marketing the Missing Half of the Marketing Programme”, Long Range Planning, 24, No. 2, pp. 82-93.
    • (1991) Long Range Planning , vol.24 , Issue.2 , pp. 82-93
    • Piercy, N.1    Morgan, N.2
  • 27
    • 84950924565 scopus 로고
    • JS in Sunday Row
    • Retail Week, March 13th
    • Retail Week (1992) “JS in Sunday Row”, Retail Week, 5, No. 5, March 13th, p. 1.
    • (1992) Retail Week , vol.5 , Issue.5
  • 28
    • 0001972570 scopus 로고
    • The Impact of Internal Marketing on Customer Service in A Retail Bank
    • Richardson, Brian A. and Robinson, Grant C. (1986) “The Impact of Internal Marketing on Customer Service in A Retail Bank”, International Journal of Bank Marketing, 4, No. 5, pp. 3-30.
    • (1986) International Journal of Bank Marketing , vol.4 , Issue.5 , pp. 3-30
    • Richardson, B.A.1    Robinson, G.C.2
  • 29
    • 0017129379 scopus 로고
    • Selling Jobs in the Service Sector
    • (June)
    • Sasser, W. Earl and Arbeit, Stephen F. (1976) “Selling Jobs in the Service Sector”, Business Horizons, (June) pp. 61-62.
    • (1976) Business Horizons , pp. 61-62
    • Sasser, E.W.1    Arbeit, S.F.2
  • 30
    • 0345975632 scopus 로고
    • Employee Communications Programmes
    • (Ed.) Sisson, K., Oxford, Basil Blackwell
    • Townley, Barbara (1989), “Employee Communications Programmes”, in (Ed.) Sisson, K. Personnel Management in Britain. Oxford, Basil Blackwell, pp. 329-355.
    • (1989) Personnel Management in Britain , pp. 329-355
    • Townley, B.1
  • 31
    • 0022116635 scopus 로고
    • Getting your House in order with internal marketing: A marketing prerequisite
    • Winter, J. P. (1985), “Getting your House in order with internal marketing: A marketing prerequisite”, Health Marketing Quarterly, 3, No. 1, p. 69.
    • (1985) Health Marketing Quarterly , vol.3 , Issue.1
    • Winter, J.P.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.