A new approach to performance measurement and goal setting

Interfaces

Volumn 31, Issue 3, 2001, Pages 44-54

  Andrews, Bruce H ^a   Carpentier, John J ^b   Gowen, Tracy L ^c  

^a UNIVERSITY OF SOUTHERN MAINE   (United States)

^b Hannaford Brothers Company   (United States)

^c University of Maine School of Law   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0039253631     PISSN: 00922102     EISSN: None     Source Type: Journal    
DOI: 10.1287/inte.31.3.44.9629     Document Type: Article

References (6)

1. Allio, R. Paul and Allio, Michael K. 1994a, "Benchmarking: A management tool for performance improvement," Water Engineering and Management, Vol. 141, No. 5 (May), pp. 16-21.
2. Allio, R. Paul and Allio, Michael K. 1994b, "Benchmarking: Eight lessons for high performance," Water Engineering and Management, Vol. 141, No. 6 (June), pp. 23-25.
3. Carlson, William L. and Thorne, Betty 1997, Applied Statistical Methods, Prentice Hall, Upper Saddle River, New Jersey.
4. Charnes, A.; Cooper, W. W.; and Rhodes, E. 1978, "Measuring the efficiency of decision making units," European Journal of Operational Research, Vol. 2, No. 6, pp. 429-444.
5. Kaplan, R. S. 1990, Measures for Manufacturing Excellence, Harvard Business School Press, Boston, Massachusetts.
6. Neely, Andy; Gregory, Mike; and Platts, Ken 1995, "Performance measurement system design: A literature review and research agenda," International Journal of Operations & Production Management, Vol. 15, No. 4, pp. 80-116.