Public sector transportation for people with disabilities: A satisfaction survey

Journal of Rehabilitation

Volumn 66, Issue 3, 2000, Pages 29-37

  Denson, Carol R ^a  

^a UNIVERSITY OF DELAWARE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0038998667     PISSN: 00224154     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (18)

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2. Barsky, J. D. (1995). World-Class Customer Satisfaction. Illinois:Irwin Professional Publishing.
3. Denson, C. R. (1998). Transitioning to fixed-route services. Transportation Research Record, 1623, 37-44.
4. Department of Transportation. (1996). Paratransit forums I & II: final report. Washington, DC: Project ACTION.
5. ND ed.). California: SAGE.
6. General Accouting Office. (1994). Americans with Disabilities Act: Challenges faced by transit agencies in complying with the Act's requirements. (GAO/RCED 94-58). Washington DC: US Government Printing Office.
7. Glauthier, R. E. & Ellis, E. H.. (1993). Measuring And Tracking The Demand For And Performance Of ADA Paratransit Services. Proceedings of the Transportation Research Board: In Solving ADA Paratransit Problems: How to Cope with Reality.
8. Goshko, J. M. (1995, March 6). Cities worry about paying for paratransit. The Washington Post, p. 1.
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11. Mayeda, T., & Menninger, H. (1993). Professionals and consumers jointly developing standards. Proceedings of the Transportation Research Board. In Solving ADA Paratransit Problems: How to Cope with Reality.
12. Montgomery, J. (1997, February 7). DelDOT is ducking complaints, disabled say. The Wilmington News Journal, p. A1.
13. Montgomery, J. (1997, February 27). Bus system for disabled under fire from riders. The Wilmington News Journal, p. A1, A2.
14. Murphy, J. and Taylor, J.A. (1995, January 28-29). Taking quality as seriously as profits. Industrial Engineering.
15. National Performance Review, (1997). Serving The American Public: Best Practices In Customer Driven Strategic Planning (PRVP 42.2: C96/3). Washington DC:
16. Pagano, A. M., & McKnight, C. E.. (1983). Quality of service in special service paratransit. Transportation Research Record, 9334, 14-23.
17. Pasikoff, R. (1997). The limits of customer satisfaction. BRANDWEEK. p. 117.
18. Simon, R. M. (1996). Toward accessible transportation. In Implementing the Americans with Disabilities Act. Massachusetts: Blackwell.