Trickle-down bureaucracy: Does the organization affect client responses to programs?

Administration in Social Work

Volumn 26, Issue 1, 2002, Pages 37-59

  Crook, Wendy P ^a  

^a FLORIDA STATE UNIVERSITY   (United States)

Author keywords

Bureaucracy; Client responses to program; Client subculture; Human service organizations; Residential service organizations; Transitional housing programs

Indexed keywords

EID: 0038842690     PISSN: 03643107     EISSN: 15444376     Source Type: Journal    
DOI: 10.1300/J147v26n01_03     Document Type: Article

References (32)

1. Blau, P. M., Heydebrand, W. V., & Stauffer, R. E. (1966). The structure of small bureaucracies. American Sociological Review, 31(2), 179-191.
2. Carr, S., Murray, R., Harrington, Z., & Oge, J. (1998). Discharged residents’ satisfaction with transitional housing for the homeless. Journal of Psychosocial Nursing, 36(7), 27-33.
3. DiNitto, D. M. (2000). Social welfare: Politics and public policy (5th Edition). Needham Heights, MA: Allyn & Bacon.
4. Glisson, C. (2000). Organizational climate and culture. In R. J. Patti (Ed.), The handbook of social welfare management (pp. 195-218). Thousand Oaks, CA: Sage.
5. Hasenfeld, Y., & English, R. (1974). Human service organizations. Ann Arbor, MI: University of Michigan Press.
6. Holland, T. P., Konick, A., Burrum, W., Smith, M. K., & Petchers, M. (1981). Institutional structure and resident outcomes. Journal of Health and Social Behavior, 22(December), 433-444.
7. Lerman, P. (1967). Argot, symbolic deviance and subcultural delinquency. American Sociological Review, 32(2), pp. 209-224.
8. Lewis, J. A., Lewis, M. D., & Souflée, Jr., F. (1991). Management of human service programs (2nd Edition). Belmont, CA: Wadsworth.
9. Martin, P. Y. & Segal, B. (1977). Bureaucracy, size, and staff expectations for client independence in halfway houses. Journal of Health and Social Behavior, 18 (December), 376-390.
10. Martin, P. Y., (1979). Size in residential service organizations. The Sociological Quarterly, 20 (Autumn), 565-579.
11. Martin, P. Y. (1984). Research note: Trade unions, conflict, and the nature of work in residential service organizations. Organization Studies, 5(2), 169-185.
12. Moos, R. H. (1988). Assessing the program environment: Implications for program evaluation and design. In K. J. Conrad and C. Roberts-Gray (Eds.), Evaluating Program Environments. San Francisco: Jossey-Bass.
13. Moos, R. H., & King, M. J. (1997). Participation in community residential treatment and substance abuse patients’ outcomes at discharge. Journal of Substance Abuse Treatment, 14(1), 71-80.
14. Moos, R. H., & Moos, B. S. (1998). The staff workplace and the quality and outcome of substance abuse treatment. Journal of Studies on Alcohol, 59, 43-51.
15. Mowday, R. T., & Sutton, R. I. (1993). Organizational behavior: Linking individuals and groups to organizational contexts. Annual Review of Psychology, 44, pp. 195-199.
16. Ott, J. S. (1989). The organizational culture perspective. Pacific Grove, CA: Brooks/Cole Publishing Company.
17. Peters, T., & Waterman, R. (1982). In search of excellence. New York: Warner.
18. Rapp, C. A., & Poertner, J. (1992). Social administration: A client-centered approach. White Plains, NY: Longman.
19. Rog, D. J., Holupka, C. S., & McCombe-Thornton, K. L. (1995). Implementation of the homeless families program: 1. Service models and preliminary outcomes. American Journal of Orthopsychiatry, 63(4), 502-513.
20. Rubin, A., & Babbie, E. (1993). Research methods for social work. Pacific Grove, CA: Brooks/Cole Publishing Co.
21. Sawyer, D. A., & Woodlock, D. J. (1995). An organizational culture paradigm for effective residential treatment. Administration and Policy in Mental Health, 22(4), pp. 437-446.
22. Sikorska, E. (1999). Organizational determinants of resident satisfaction with assisted living. The Gerontologist, 39(4), 450-456.
23. Spreitzer, E. A. (1971). Organizational goals and patterns of informal organization. Journal of Health and Social Behavior, 12(1), 73-80.
24. Strauss, A., & Corbin, J. (1990). Basics of qualitative research. Newbury Park, CA: Sage Publications.
25. Timko, C., & Moos, R. H. (1998). Outcomes of the treatment climate in psychiatric and substance abuse programs. Journal of Clinical Psychology, 54(8), 1137-1150.
26. Toch, H., & Grant, J. (1982). Reforming human services: Change through participation. Beverly Hills: Sage Publications.
27. Wandersman, A., & Moos, R. H. (1981). Assessing and evaluating residential environments: A sheltered living environments example. Environment and Behavior, 13(4), 481-508.
28. Weinbach, R. W. (1990). The social worker as manager: Theory and practice. White Plains, NY: Longman.
29. Weinman, M. L., Grimes, R. M., His, B. P., Justice, B., & Schoolar, J. C. (1979). Organizational structure and effectiveness in general hospital psychiatry departments. Administration in Mental Health, 7(1), 32-42.
30. Wrong, D., & Gracey, H. (1967). Readings in introductory Sociology. New York: MacMillan Company.
31. Young, J., & Williams, C. L. (1989). Group process and social climate of GROW, a community mental health organization. Australian and New Zealand Journal of Psychiatry, 23, 117-123.
32. York, R. O., & Henley, H. C. (1986). Perceptions of bureaucracy. Administration in Social Work, 10(1), 3-13.