A comparison of service quality at major container ports: Implications for Korean ports

Journal of Transport Geography

Volumn 11, Issue 2, 2003, Pages 131-137

  Ha, Myung Shin ^a  

^a Pukyong National University   (South Korea)

Author keywords

Comparison of service quality; Duncan test; Major container ports

Indexed keywords

CONTAINER TERMINAL; PORT; QUALITY CONTROL; SERVICE PROVISION;

SOUTH KOREA;

EID: 0038814722     PISSN: 09666923     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0966-6923(02)00069-8     Document Type: Article

References (21)

1. Bolton R.N. Drew J.H. A multistage model of customers' assessments of service quality and value Journal of Consumer Research 17 1991 375 384
2. Chae, S.I., 1991. Methodology for Research Investigation, 1991, p. 251
3. Cronin J.J.Jr. Steven A.T. Measuring service quality: a reexamination and extension Journal of Marketing 56 1992 56 68
4. Fleming, D.K., 1997. The meaning of port competition, Plenary Session Paper for IAME conference, London, September 22, pp. 2-3
5. Fleming D.K. A geographical perspective of the transhipment function International Journal of Maritime Economics 2 3 2000 163 176
6. Fleming D.K. Baird A.J. Some reflections on port competition in the United States and western Europe Maritime Policy and Management 26 4 1999 383 394
7. Foster T.A. Ports: what shippers should look for. Distribution Worldwide 1978 41 48
8. Foster T.A. What's important in a port Distribution Worldwide 1979 32 36
9. Frankel E.G. Total quality management in liner shipping Marine Policy 1993 41 50
10. Ha M.S. A study on the evaluation on service quality of major container ports in North-East Asian region and their cooperative scheme Korea International Commerce Review 16 1 2001 143 171
11. Ha M.S. Kim J.C. A study on the schemes of competitiveness improvements in busan container terminals Journal of Japanese Shipping Economics 34 2000 125 126
12. JOC week, 2001, World's Top 50 Container Ports, July 9-15
13. Murphy P.R. Daley J.M. Dalenberg D.R. Port selection criteria: an application of a transportation research framework Logistics and Transportation Review 28 3 1987 237 255
14. Murphy P.R. Daley J.M. Dalenberg D.R. Some ports lack shipper focus Transportation and Distribution 32 2 1991 43 50
15. Notteboom T.E. Concentration and load centre development in the European container port system Journal of Transport Geography 5 2 1997 99 115
16. O'Kelly M.E. A geographer's analysis of hub and spoke networks Journal of Transport Geography 6 3 1998 171 186
17. Parasuraman A. Zeithaml V.A. Berry L.L. A conceptual model of service quality and its implications for future research Journal of Marketing 1985 41 50
18. Robinson R. Asian hub/feeder nets: the dynamics of restructuring Maritime Policy and Management 25 1 1998 21 40
19. Slack B. Containerization, inter-port competition, and port selection Maritime Policy and Management 12 4 1985 293 303
20. Sun, G., Wang, J., 2000. Discussion on competition and cooperation among container ports in North East Asia, in: Proceedings of the 15th International Conference on Port Economics, Tianjin China, pp. 71-85
21. Willingale M.C. The port-routeing behaviour of short-sea operators; theory and practice Maritime Policy and Management 8 (2) 1981 109-120