Usability inspections by groups of specialists: Perceived agreement in spite of disparate observations

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2002, Pages 662-663

  Hertzum, Morten ^a   Jacobsen, Niels Ebbe ^b   Molich, Rolf ^c  

^a TECHNICAL UNIVERSITY OF DENMARK   (Denmark)

^b Nokia Danmark AS   (Denmark)

^c DialogDesign   (Denmark)

Author keywords

Evaluator effect; Inspections; Usability evaluation methods

Indexed keywords

ELECTRONIC COMMERCE; HEURISTIC METHODS; PROBLEM SOLVING; WEBSITES; HUMAN ENGINEERING;

EVALUATOR EFFECTS; EVALUATOR EFFECT; FOUR-GROUP; GROUP WORK; MULTIPLE SOURCE; USABILITY EVALUATION METHODS; USABILITY INSPECTION;

HUMAN COMPUTER INTERACTION; INSPECTION;

EID: 0038726169     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (4)

1. Heath, C., and Gonzalez, R. Interaction with others increases decision confidence but not decision quality: Evidence against information collection views of interactive decision making. Organizational Behavior and Human Decision Processes 61, 3 (1995), 305-326.
2. Hertzum, M., and Jacobsen, N.B. The evaluator effect: A chilling fact about usability evaluation methods. To appear in International Journal of Human-Computer Interaction.
3. Lewis, C., and Wharton, C. Cognitive walkthroughs, in M. Helander, T.K. Landauer, and P. Prabhu (eds.), Handbook of Human-Computer Interaction. Second, completely revised edition (pp. 717-732). Elsevier, Amsterdam, 1997.
4. Nielsen, J., and Molich, R. Heuristic evaluation of user interfaces, in Proceedings of CHI'90 (Seattle WA, April 1990), ACM Press, 249-256.