The effect of implementation of the ISO 9000 on customer complaints; a 5-year follow-up study in a regional laboratory

Accreditation and Quality Assurance

Volumn 8, Issue 6, 2003, Pages 282-285

  Barak, Mira ^a   Younes, Hatam ^a   Froom, Paul ^a,b  

^a CLALIT HEALTH SERVICES   (Israel)

^b NONE   (Israel)

Author keywords

Complaints; Good laboratory practice; ISO 9000; Medical laboratory; Quality management

Indexed keywords

CERTIFICATION; CHI SQUARE DISTRIBUTION; CONFERENCE PAPER; CONFIDENCE INTERVAL; FOLLOW UP; HEALTH CARE ORGANIZATION; HEALTH PROGRAM; LABORATORY; QUALITY CONTROL; RISK ASSESSMENT; STANDARDIZATION; STATISTICAL SIGNIFICANCE;

EID: 0038714113     PISSN: 09491775     EISSN: None     Source Type: Journal    
DOI: 10.1007/s00769-003-0630-z     Document Type: Conference Paper

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