Evaluating client satisfaction: A quantitative approach

Proceedings ACM SIGUCCS User Services Conference

Volumn , Issue , 2002, Pages 191-194

  Lackey, James ^a   Christy, Lori ^a  

^a OKLAHOMA STATE UNIVERSITY   (United States)

Author keywords

Anecdotal evidence; ISP (internet service provider); Quantitative data

Indexed keywords

CACHE MEMORY; COST EFFECTIVENESS; DATA PROCESSING; ELECTRONIC MAIL; ERROR COMPENSATION; INFORMATION MANAGEMENT; INFORMATION TECHNOLOGY; SERVERS; WEBSITES;

ANECDOTAL EVIDENCE; CLIENT SATISFACTION; INTERNET SERVICE PROVIDER; QUANTITATIVE DATA;

CUSTOMER SATISFACTION;

EID: 0038687841     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (0)