메뉴 건너뛰기




Volumn 2, Issue 4, 1996, Pages 326-333

Relationship marketing: A new paradigm for the travel and tourism sector?

Author keywords

Loyalty schemes; Relationship marketing; Travel and tourism

Indexed keywords


EID: 0038586833     PISSN: 13567667     EISSN: 14791870     Source Type: Journal    
DOI: 10.1177/135676679600200404     Document Type: Article
Times cited : (17)

References (27)
  • 1
    • 84905082651 scopus 로고
    • From Marketing Mix to Relationship Marketing
    • Gronroos, C. (1994) From Marketing Mix to Relationship Marketing, Management Decision, Vol. 32, No. 1, pp. 4-20.
    • (1994) Management Decision , vol.32 , Issue.1 , pp. 4-20
    • Gronroos, C.1
  • 2
    • 58149207463 scopus 로고
    • Tracking the Evolution of the Services Marketing Literature
    • Fisk, R.P., Brown, S.W. and Bitner, M.J. (1993) Tracking the Evolution of the Services Marketing Literature, Journal of Retailing, Vol. 69, No. 1, pp. 61-103.
    • (1993) Journal of Retailing , vol.69 , Issue.1 , pp. 61-103
    • Fisk, R.P.1    Brown, S.W.2    Bitner, M.J.3
  • 3
    • 84965428270 scopus 로고
    • The Frequent Flyer Mess - A Comparison of Programmes in the USA and Europe
    • Gilbert, D.C. and Karabeyekian, V. (1995) ' The Frequent Flyer Mess - A Comparison of Programmes in the USA and Europe', Journal of Vacation Marketing, Vol. 1, No. 3, pp. 248-256.
    • (1995) Journal of Vacation Marketing , vol.1 , Issue.3 , pp. 248-256
    • Gilbert, D.C.1    Karabeyekian, V.2
  • 4
    • 0007492203 scopus 로고
    • Frequent Flyer Programs: A Failure in Competitive Strategy, With Lessons for Managemen
    • Kearney, T.J. (1989) 'Frequent Flyer Programs: A Failure in Competitive Strategy, With Lessons for Management', Journal of Service Marketing, No. 3, Fall, pp. 49-59.
    • (1989) Journal of Service Marketing , Issue.3 , pp. 49-59
    • Kearney, T.J.1
  • 5
    • 84953588856 scopus 로고
    • The Marketing Strategy Continuum: Towards a Marketing Concept for the 1990s
    • Gronroos, C. (1991) The Marketing Strategy Continuum: Towards a Marketing Concept for the 1990s, Management Decision, Vol. 29, No. 1, pp. 7-13.
    • (1991) Management Decision , vol.29 , Issue.1 , pp. 7-13
    • Gronroos, C.1
  • 6
    • 0001094057 scopus 로고
    • The Global Logic of Strategic Alliances
    • March/April
    • Ohmae, K. (1989) The Global Logic of Strategic Alliances, Harvard Business Review, March/April, pp. 143-154.
    • (1989) Harvard Business Review , pp. 143-154
    • Ohmae, K.1
  • 7
    • 0027566971 scopus 로고
    • Loyalty Based Management
    • Reichheld, F.F. (1993) 'Loyalty Based Management ', Harvard Business Review, Vol. 71, No. 2, pp. 64-73.
    • (1993) Harvard Business Review , vol.71 , Issue.2 , pp. 64-73
    • Reichheld, F.F.1
  • 8
    • 0002501182 scopus 로고
    • Customer Intimacy and Other Value Disciplines
    • Treacy, M. and Wiersema, F. (1993) Customer Intimacy and Other Value Disciplines, Harvard Business Review, Vol. 71, No. 1, pp. 84-93.
    • (1993) Harvard Business Review , vol.71 , Issue.1 , pp. 84-93
    • Treacy, M.1    Wiersema, F.2
  • 9
    • 84928830135 scopus 로고
    • Tourism: The Use of Production Management Techniques
    • Witt, C.A. and Clark, B.R. (1990) Tourism: The Use of Production Management Techniques, Services Industries Journal, Vol. 19, No. 2, pp. 306-319.
    • (1990) Services Industries Journal , vol.19 , Issue.2 , pp. 306-319
    • Witt, C.A.1    Clark, B.R.2
  • 11
    • 0001816315 scopus 로고
    • Do Rewards Really Create Loyalty?
    • O'Brien, L. and Jones, C. (1995) Do Rewards Really Create Loyalty?, Harvard Business Review, May-June, pp. 75-82.
    • (1995) Harvard Business Review , pp. 75-82
    • O'Brien, L.1    Jones, C.2
  • 13
    • 84973698996 scopus 로고
    • The Information Superhighway: Highway of Broken Promises?
    • Montgomery, J. (1995) The Information Superhighway: Highway of Broken Promises?, Journal of Vacation Marketing, Vol. 1, No. 3, pp. 291-297.
    • (1995) Journal of Vacation Marketing , vol.1 , Issue.3 , pp. 291-297
    • Montgomery, J.1
  • 14
    • 84947048660 scopus 로고
    • Close to the Customer: But is it Really a Relationship?
    • See ref 10 above
    • See ref 10 above, and Barnes, J.G. (1994) Close to the Customer: But is it Really a Relationship?, Journal of Marketing Management, Vol. 10, No. 7, pp. 561-570.
    • (1994) Journal of Marketing Management , vol.10 , Issue.7 , pp. 561-570
    • Barnes, J.G.1
  • 15
    • 0027532773 scopus 로고
    • Tourism in a Global Context: The Case of Frequent Traveller Programmes
    • Winter
    • Mowlana, H. and Smith, G. (1993) Tourism in a Global Context: The Case of Frequent Traveller Programmes, Journal of Travel Research, Winter.
    • (1993) Journal of Travel Research
    • Mowlana, H.1    Smith, G.2
  • 16
    • 84911359492 scopus 로고
    • The Nature of Customer Relationships in Services
    • in T. A. Swartz, D. E. Bowen and S. W. Brown (eds), JAI Press, London
    • Liljander, V. and Strandvik, T. (1995) The Nature of Customer Relationships in Services, in T. A. Swartz, D. E. Bowen and S. W. Brown (eds), 'Advances in Services Marketing and Management', Vol. 4, JAI Press, London.
    • (1995) Advances in Services Marketing and Management , vol.4
    • Liljander, V.1    Strandvik, T.2
  • 17
    • 77951516228 scopus 로고
    • Customer Loyalty: Toward an Integrated Conceptual Framework
    • Dick, A.S. and Basu, K. (1994) Customer Loyalty: Toward an Integrated Conceptual Framework, Journal of the Academy of Marketing Science, Vol. 22, No. 2, pp. 99-113.
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.2 , pp. 99-113
    • Dick, A.S.1    Basu, K.2
  • 20
    • 0002954788 scopus 로고
    • The Effect of a Market Orientation on Business Profitability
    • Narver, J.C. and Slater, S.F. (1990) The Effect of a Market Orientation on Business Profitability, Journal of Marketing, October, pp. 20-35.
    • (1990) Journal of Marketing, October , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 22
    • 84986129177 scopus 로고
    • Marketing-orientation Revisited: The Crucial Role of the Part-time Marketer
    • Gummesson, E. (1991) Marketing-orientation Revisited: The Crucial Role of the Part-time Marketer, European Journal of Marketing, Vol. 25, No. 2, pp. 60-75.
    • (1991) European Journal of Marketing , vol.25 , Issue.2 , pp. 60-75
    • Gummesson, E.1
  • 23
    • 1242300293 scopus 로고
    • Internal Marketing: The Missing Half of the Marketing Programme
    • Piercy, N. and Morgan, N. (1990) Internal Marketing: The Missing Half of the Marketing Programme, Long Range Planning, Vol. 8, No. 1, pp. 4-6.
    • (1990) Long Range Planning , vol.8 , Issue.1 , pp. 4-6
    • Piercy, N.1    Morgan, N.2
  • 25
    • 79959429743 scopus 로고
    • Searching For a New Definition of Relationship Marketing
    • Paper presented to the 3rd International Colloquium in Relationship Marketing, Melbourne, July
    • Sheth, J. (1995) Searching For a New Definition of Relationship Marketing, Paper presented to the 3rd International Colloquium in Relationship Marketing, Melbourne, July.
    • (1995)
    • Sheth, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.