-
1
-
-
84905082651
-
From Marketing Mix to Relationship Marketing
-
Gronroos, C. (1994) From Marketing Mix to Relationship Marketing, Management Decision, Vol. 32, No. 1, pp. 4-20.
-
(1994)
Management Decision
, vol.32
, Issue.1
, pp. 4-20
-
-
Gronroos, C.1
-
2
-
-
58149207463
-
Tracking the Evolution of the Services Marketing Literature
-
Fisk, R.P., Brown, S.W. and Bitner, M.J. (1993) Tracking the Evolution of the Services Marketing Literature, Journal of Retailing, Vol. 69, No. 1, pp. 61-103.
-
(1993)
Journal of Retailing
, vol.69
, Issue.1
, pp. 61-103
-
-
Fisk, R.P.1
Brown, S.W.2
Bitner, M.J.3
-
3
-
-
84965428270
-
The Frequent Flyer Mess - A Comparison of Programmes in the USA and Europe
-
Gilbert, D.C. and Karabeyekian, V. (1995) ' The Frequent Flyer Mess - A Comparison of Programmes in the USA and Europe', Journal of Vacation Marketing, Vol. 1, No. 3, pp. 248-256.
-
(1995)
Journal of Vacation Marketing
, vol.1
, Issue.3
, pp. 248-256
-
-
Gilbert, D.C.1
Karabeyekian, V.2
-
4
-
-
0007492203
-
Frequent Flyer Programs: A Failure in Competitive Strategy, With Lessons for Managemen
-
Kearney, T.J. (1989) 'Frequent Flyer Programs: A Failure in Competitive Strategy, With Lessons for Management', Journal of Service Marketing, No. 3, Fall, pp. 49-59.
-
(1989)
Journal of Service Marketing
, Issue.3
, pp. 49-59
-
-
Kearney, T.J.1
-
5
-
-
84953588856
-
The Marketing Strategy Continuum: Towards a Marketing Concept for the 1990s
-
Gronroos, C. (1991) The Marketing Strategy Continuum: Towards a Marketing Concept for the 1990s, Management Decision, Vol. 29, No. 1, pp. 7-13.
-
(1991)
Management Decision
, vol.29
, Issue.1
, pp. 7-13
-
-
Gronroos, C.1
-
6
-
-
0001094057
-
The Global Logic of Strategic Alliances
-
March/April
-
Ohmae, K. (1989) The Global Logic of Strategic Alliances, Harvard Business Review, March/April, pp. 143-154.
-
(1989)
Harvard Business Review
, pp. 143-154
-
-
Ohmae, K.1
-
7
-
-
0027566971
-
Loyalty Based Management
-
Reichheld, F.F. (1993) 'Loyalty Based Management ', Harvard Business Review, Vol. 71, No. 2, pp. 64-73.
-
(1993)
Harvard Business Review
, vol.71
, Issue.2
, pp. 64-73
-
-
Reichheld, F.F.1
-
8
-
-
0002501182
-
Customer Intimacy and Other Value Disciplines
-
Treacy, M. and Wiersema, F. (1993) Customer Intimacy and Other Value Disciplines, Harvard Business Review, Vol. 71, No. 1, pp. 84-93.
-
(1993)
Harvard Business Review
, vol.71
, Issue.1
, pp. 84-93
-
-
Treacy, M.1
Wiersema, F.2
-
9
-
-
84928830135
-
Tourism: The Use of Production Management Techniques
-
Witt, C.A. and Clark, B.R. (1990) Tourism: The Use of Production Management Techniques, Services Industries Journal, Vol. 19, No. 2, pp. 306-319.
-
(1990)
Services Industries Journal
, vol.19
, Issue.2
, pp. 306-319
-
-
Witt, C.A.1
Clark, B.R.2
-
10
-
-
0004244366
-
-
Heinemann, London
-
Christopher, M., Payne, A. and Ballantyne, D. (1991) Relationship Marketing, Heinemann, London.
-
(1991)
Relationship Marketing
-
-
Christopher, M.1
Payne, A.2
Ballantyne, D.3
-
11
-
-
0001816315
-
Do Rewards Really Create Loyalty?
-
O'Brien, L. and Jones, C. (1995) Do Rewards Really Create Loyalty?, Harvard Business Review, May-June, pp. 75-82.
-
(1995)
Harvard Business Review
, pp. 75-82
-
-
O'Brien, L.1
Jones, C.2
-
13
-
-
84973698996
-
The Information Superhighway: Highway of Broken Promises?
-
Montgomery, J. (1995) The Information Superhighway: Highway of Broken Promises?, Journal of Vacation Marketing, Vol. 1, No. 3, pp. 291-297.
-
(1995)
Journal of Vacation Marketing
, vol.1
, Issue.3
, pp. 291-297
-
-
Montgomery, J.1
-
14
-
-
84947048660
-
Close to the Customer: But is it Really a Relationship?
-
See ref 10 above
-
See ref 10 above, and Barnes, J.G. (1994) Close to the Customer: But is it Really a Relationship?, Journal of Marketing Management, Vol. 10, No. 7, pp. 561-570.
-
(1994)
Journal of Marketing Management
, vol.10
, Issue.7
, pp. 561-570
-
-
Barnes, J.G.1
-
15
-
-
0027532773
-
Tourism in a Global Context: The Case of Frequent Traveller Programmes
-
Winter
-
Mowlana, H. and Smith, G. (1993) Tourism in a Global Context: The Case of Frequent Traveller Programmes, Journal of Travel Research, Winter.
-
(1993)
Journal of Travel Research
-
-
Mowlana, H.1
Smith, G.2
-
16
-
-
84911359492
-
The Nature of Customer Relationships in Services
-
in T. A. Swartz, D. E. Bowen and S. W. Brown (eds), JAI Press, London
-
Liljander, V. and Strandvik, T. (1995) The Nature of Customer Relationships in Services, in T. A. Swartz, D. E. Bowen and S. W. Brown (eds), 'Advances in Services Marketing and Management', Vol. 4, JAI Press, London.
-
(1995)
Advances in Services Marketing and Management
, vol.4
-
-
Liljander, V.1
Strandvik, T.2
-
17
-
-
77951516228
-
Customer Loyalty: Toward an Integrated Conceptual Framework
-
Dick, A.S. and Basu, K. (1994) Customer Loyalty: Toward an Integrated Conceptual Framework, Journal of the Academy of Marketing Science, Vol. 22, No. 2, pp. 99-113.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, Issue.2
, pp. 99-113
-
-
Dick, A.S.1
Basu, K.2
-
19
-
-
0000342126
-
Buyer-Supplier Relationship Today
-
Han, S.L., Wilson, D.T. and Dant, S.P. (1993) Buyer-Supplier Relationship Today, Industrial Marketing Management, No. 22, pp. 331-338.
-
(1993)
Industrial Marketing Management
, Issue.22
, pp. 331-338
-
-
Han, S.L.1
Wilson, D.T.2
Dant, S.P.3
-
20
-
-
0002954788
-
The Effect of a Market Orientation on Business Profitability
-
Narver, J.C. and Slater, S.F. (1990) The Effect of a Market Orientation on Business Profitability, Journal of Marketing, October, pp. 20-35.
-
(1990)
Journal of Marketing, October
, pp. 20-35
-
-
Narver, J.C.1
Slater, S.F.2
-
21
-
-
21844506411
-
Cumulative Encounter Satisfaction in the Hotel Conference Process
-
Danaher, P.J. and Mattsson, J. (1994) Cumulative Encounter Satisfaction in the Hotel Conference Process, International Journal of Service Indrtstry Management, Vol. 5, No. 4, pp. 68-82.
-
(1994)
International Journal of Service Indrtstry Management
, vol.5
, Issue.4
, pp. 68-82
-
-
Danaher, P.J.1
Mattsson, J.2
-
22
-
-
84986129177
-
Marketing-orientation Revisited: The Crucial Role of the Part-time Marketer
-
Gummesson, E. (1991) Marketing-orientation Revisited: The Crucial Role of the Part-time Marketer, European Journal of Marketing, Vol. 25, No. 2, pp. 60-75.
-
(1991)
European Journal of Marketing
, vol.25
, Issue.2
, pp. 60-75
-
-
Gummesson, E.1
-
23
-
-
1242300293
-
Internal Marketing: The Missing Half of the Marketing Programme
-
Piercy, N. and Morgan, N. (1990) Internal Marketing: The Missing Half of the Marketing Programme, Long Range Planning, Vol. 8, No. 1, pp. 4-6.
-
(1990)
Long Range Planning
, vol.8
, Issue.1
, pp. 4-6
-
-
Piercy, N.1
Morgan, N.2
-
24
-
-
0010200471
-
Bergstrom Hotels: A Case Study in Quality
-
Breiter, D., Tyink, S.A. and Corey-Tuckwell, S. (1995) ' Bergstrom Hotels: A Case Study in Quality', International Journal of Contemporary Hospitality Management, Vol. 7, No. 6, pp.14-18.
-
(1995)
International Journal of Contemporary Hospitality Management
, vol.7
, Issue.6
, pp. 14-18
-
-
Breiter, D.1
Tyink, S.A.2
Corey-Tuckwell, S.3
-
25
-
-
79959429743
-
Searching For a New Definition of Relationship Marketing
-
Paper presented to the 3rd International Colloquium in Relationship Marketing, Melbourne, July
-
Sheth, J. (1995) Searching For a New Definition of Relationship Marketing, Paper presented to the 3rd International Colloquium in Relationship Marketing, Melbourne, July.
-
(1995)
-
-
Sheth, J.1
|