Quality systems in health care: A sociotechnical approach

Health Policy

Volumn 64, Issue 3, 2003, Pages 391-398

  Harteloh, P P M ^a  

^a ERASMUS UNIVERSITY ROTTERDAM   (Netherlands)

Author keywords

Information; Quality assurance; Quality indicators; Quality systems; Sociotechnical approach; Theory of meaning

Indexed keywords

CERTIFICATION; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; MEDICAL PRACTICE; PRACTICE GUIDELINE; QUALITY CONTROL; REVIEW; SOCIAL ASPECT; STANDARDIZATION;

EID: 0038416961     PISSN: 01688510     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0168-8510(02)00183-5     Document Type: Article

References (26)

1. Blumenthal D. The origins of the quality-of-care debate. New England Journal of Medicine. 335:1996;1146-1149.
2. Brook R.H., McGlynn E.A., Cleary P.D. Measuring quality of care. New England Journal of Medicine. 335:1996;966-969.
3. Chassin M.R. Improving the quality of care. New England Journal of Medicine. 335:1996;1060-1063.
4. Institute of Medicine (IOM). Crossing the Quality Chasm. A new health system for the 21st century. Washington: National Academy Press; 2001.
5. Harvey G. Quality in health care: traditions, influences and future directions. International Journal Quality Health Care. 8:1996;341-350.
6. Bertalanffy V.L. General systems theory. 1968;Braziller, New York.
7. Wittgenstein L. Philosophical investigations. 1958;Basil Blackwell Ltd, Oxford.
8. Harteloh P.P.M., Verheggen F.W.S.M. Quality assurance in health care: from a traditional towards a modern approach. Health Policy. 27:1994;261-270.
9. Steffen G.E. Quality medical care: a definition. JAMA. 260:1988;56-61.
10. Lohr K.H., Harris-Wehling J.H. Medicare: a strategy for quality assurance, I: a recapitulation of the study and a definition of quality of care. Quality Review Bulletin. 17:1991;6-9.
11. Campbell S.M., Buetow R.S.A. Defining quality of care. Society Science Medicine. 51:2000;1611-1625.
12. ISO. International Organisation for Standardisation. ISO 8402. Geneva: ISO; 1994.
13. Garvin D.A. Managing quality. The strategic and competitive edge. 1991;7 The Free Press, New York.
14. Harteloh PPM. Quality assurance systems in health care: a rational construction. In: The quality of health services in a united Europe: lessons for others. Utrecht: CBO; 1993.
15. Bates D.W., Pappius E., Kuperman G.E., et al. Using information systems to measure and improve quality. International Journal of Medical Informatics. 53:1999;115-124.
16. Maxwell C.I., Ziegenfuss J.T., Chisholm R.F. Beyond quality improvement teams: sociotechnical systems theory and self-directed work teams. Quality Management in Health Care. 1:1993;59-67.
17. Merry M.D. Total quality management for physicians: translating the new paradigm. Quality Review Bulletin. 16:1990;101-105.
18. Berwick D.M., Godfrey A.B., Roessner J. Curing health care. 1991;Jossey-Bass Publishers, San Francisco.
19. Smith R. Medicine's need for Kaizen: putting quality first. British Medical Journal. 310:1990;679-680.
20. Bodenheimer T. The movement for improved quality in health care. New England Journal of Medicine. 340:1999;488-492.
21. Øvretveit J. Japanese healthcare quality improvement. International Journal of Health Care Quality Assurance. 14:2001;164-167.
22. Morgan G. Images of organization. 1986;Sage Publications, Beverly Hills.
23. Chisholm R.F., Ziegenfuss J.T. A review of applications of the sociotechnical systems approach to health care organizations. Journal Applied Behaviour Science. 22:1986;315-326.
24. Tonges M.C. Work designs: sociotechnical systems for patient care delivery. Nurse Management. 23:1992;27-32.
25. Counte M.A., Meurer S. Issues in the assessment of continuous quality improvement implementation in health care organizations. International Journal for Quality in Health Care. 13:2001;197-207.
26. Berg M. Patient care information systems and health care work: a sociotechnical approach. International Journal of Medical Information. 55:1999;87-101.