The business value of HCI: How can we do better?

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2002, Pages 928-929

  Lindgaard, Gitte ^a   Millard, Nicola ^b  

^a CARLETON UNIVERSITY   (Canada)

^b MARTLESHAM HEATH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

COSTS; INFORMATION SCIENCE; PRODUCT DEVELOPMENT; TECHNICAL PRESENTATIONS; WEBSITES;

WEB BASED BUSINESS;

HUMAN COMPUTER INTERACTION;

EID: 0038387716     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (10)

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2. Nielsen, J. (1994). Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier, in R. G. Bias and D. J. Mayhew (eds.), Cost-justifying usability, Academic Press.
3. Lindgaard, G. (1995). Cementing human factors into product design: Moving beyond policies, Proc. 15th. International Symposium on Human Factors in Telecommunications, Melbourne, 361-371.
4. Lindgaard, G. (1996). Slicing elephants: successful implementation of a human factors programme, Proceedings APCHI '96 (Asia Pacific Computer Human Interaction Conference), Singapore, June 1996.
5. Lindgaard, G. (2001). From the ashes of disaster into a human factors boom: The legacy of large databases, Proceedings HCI International 2001, New Orleans, 5-10 August
6. Wasserman, A.S. (1989). Redesigning Xerox: A Design Strategy Based on Operability, in E.T. Klemmer, Ergonomics: Harness the Power of Human Factors in Your Business, Norwood NJ.
7. Seddon, J. (2000). From Sweatshops to World Class - Transforming Call Centre Operations, Vanguard Education.
8. Millard, N.J. (2001). Creating the Customer Experience: Holistic Interaction from Website to Call Center and Beyond, Proceedings HCI International 2001, New Orleans, 5-10 August
9. Harrison, J. (2001). Usability, Security & Performance are not optional, and a lack of one or more of these is the Achilles heel of on-line services?, January 2001, http://www.btnsn.com
10. Louis, T., (2001). Boo.com goes bust, TNL.net, 19th May 2001, http://www.tnl.net/newsletter/2000/boobust.asp