Technology and improved service delivery: Learning points from the Malaysian experience

International Review of Administrative Sciences

Volumn 69, Issue 2, 2003, Pages 191-204

  Abdul Karim, Muhammad Rais ^a  

^a Malaysian Admin Modernization/Mgmt   (Malaysia)

Author keywords

[No Author keywords available]

Indexed keywords

COMMUNICATION; GOVERNANCE APPROACH; INFORMATION TECHNOLOGY; PUBLIC SERVICE; SERVICE PROVISION;

MALAYSIA;

EID: 0038335529     PISSN: 00208523     EISSN: None     Source Type: Journal    
DOI: 10.1177/0020852303069002005     Document Type: Article

References (9)

1. Accenture (2002) 'E-government Leadership Report - Realizing the Vision', April 2002. This report is available at [http://www.accenture.com].
2. Government of Malaysia (1997) 'Towards a Vision for a New Electronic Government'. Kuala Lumpur: Malaysian Administrative Modernization and Management Planning Unit.
3. Heeks, R. (1998) 'Reinventing Government in the Information Age', in Proceedings of the International Symposium on Best Practice in Electronic Government, Kuala Lumpur, 8 December 1998.
4. Karim, Muhammad Rais Abdul (1999) Reengineering the Public Service: Leadership and Change in an Electronic Age. Malaysia: Pelanduk.
5. Karim, Muhammad Rais Abdul (2002) 'Benchmarking for Success: Responding to the E-government Challenge of 2020', in Proceedings of the Malaysian E-government Conference 2002, Kuala Lumpur, 1 July.
6. National Performance Review (1997) 'Access America - Reengineering Through Information Technology', Report of the National Performance Review and the Government Information Technology Services Board, United States.
7. Othman, Yeop Abdullah (1997) 'MSC and the Vision of E-government', in Proceedings of the National Symposium on Electronic Government, Kuala Lumpur, 18 December 1997.
8. United Nations Division of Public Economics and Public Administration (2002) 'Bench-marking E-government: A Global Perspective - Assessing the Progress of the UN Member States', May 2002. The report is available at [http://www.unpan.org].
9. World Market Research Centre (WMRC) (2001) 'Global E-government Survey', September 2001. This report is available at [http://www.worldmarketsanalysis.com].