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Volumn 57, Issue 4, 1997, Pages 294-302

The Impact of TQM on Highway Maintenance: Benefit/Cost Implications

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EID: 0038146329     PISSN: 00333352     EISSN: None     Source Type: Journal    
DOI: 10.2307/977310     Document Type: Article
Times cited : (19)

References (26)
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  • 5
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    • Getting Past the Hype: Issues in Starting a Public Sector TQM Program
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  • 8
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  • 9
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    • Quality, Reengineering, and Performance: Managing Change in the Public Sector
    • Arie Halachmi and Geert Bouchaert, eds. San Francisco: Jossey-Bass
    • _ (1995). "Quality, Reengineering, and Performance: Managing Change in the Public Sector." In Arie Halachmi and Geert Bouchaert, eds., The Enduring Challenges in Public Management: Surviving and Excelling in a Changing World. San Francisco: Jossey-Bass.
    • (1995) The Enduring Challenges in Public Management: Surviving and Excelling in a Changing World
  • 11
    • 0346375644 scopus 로고
    • Our Road to Quality Is Paved with Employee Involvement
    • Kline, Robert M., and Noreen C. Young (1994). "Our Road to Quality Is Paved with Employee Involvement." Journal for Quality and Participation 17: 20-24.
    • (1994) Journal for Quality and Participation , vol.17 , pp. 20-24
    • Kline, R.M.1    Young, N.C.2
  • 12
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    • (1995) Public Administration Review , vol.55 , Issue.2 , pp. 147-158
    • Mani, B.G.1
  • 16
    • 0001008970 scopus 로고
    • Culture, Climate, and Total Quality Management: Measuring Readiness for Change
    • McNabb, David E., and Thomas F. Sepic (1995). "Culture, Climate, and Total Quality Management: Measuring Readiness for Change." Public Productivity & Management Review 18: 369-385.
    • (1995) Public Productivity & Management Review , vol.18 , pp. 369-385
    • McNabb, D.E.1    Sepic, T.F.2
  • 17
    • 0039468743 scopus 로고
    • Total Quality Management for Public Sector Productivity Improvement
    • Milakovich, Michael E. (1990). "Total Quality Management for Public Sector Productivity Improvement." Public Productivity & Management Review 14: 19-32.
    • (1990) Public Productivity & Management Review , vol.14 , pp. 19-32
    • Milakovich, M.E.1
  • 19
    • 0346375643 scopus 로고
    • So What Is an Employee Involvement Coordinator?
    • Piel, Robert (1991). "So What Is an Employee Involvement Coordinator?" Journal for Quality and Participation 14: 42-44.
    • (1991) Journal for Quality and Participation , vol.14 , pp. 42-44
    • Piel, R.1
  • 20
    • 0347636266 scopus 로고    scopus 로고
    • Service Delivery Impacts of TQM: A Preliminary Investigation
    • Poister, Theodore H., and Richard H. Harris (1996). "Service Delivery Impacts of TQM: A Preliminary Investigation." Public Productivity & Management Review 20: 84-100.
    • (1996) Public Productivity & Management Review , vol.20 , pp. 84-100
    • Poister, T.H.1    Harris, R.H.2
  • 21
    • 0346375645 scopus 로고
    • The Revitalization of PennDOT: A Case Study in Effective Public Management
    • Poister, Theodore H., and Thomas D. Larson (1988). "The Revitalization of PennDOT: A Case Study in Effective Public Management." Public Productivity & Management Review 10: 85-103.
    • (1988) Public Productivity & Management Review , vol.10 , pp. 85-103
    • Poister, T.H.1    Larson, T.D.2
  • 22
    • 0001589896 scopus 로고    scopus 로고
    • Struggles in Transformation: A Study in TQM, Leadership, and Organizational Culture in a Government Agency
    • Rago, William V. (1996). "Struggles in Transformation: A Study in TQM, Leadership, and Organizational Culture in a Government Agency." Public Administration Review 56(3): 227-234.
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    • Rago, W.V.1
  • 24
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  • 25
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    • (1992) Quality Management: Survey of Federal Organizations
  • 26
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    • Evaluating TQM: The Case for a Theory Driven Approach
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    • Wilson, L.A.1    Durant, R.D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.