The building blocks of an operations strategy for e-business

TQM Magazine

Volumn 15, Issue 3, 2003, Pages 152-163

  Lowson, Robert H ^a   Burgess, Nicola F ^a  

^a UNIVERSITY OF EAST ANGLIA   (United Kingdom)

Author keywords

Electronic commerce; Operations management; Quality

Indexed keywords

COMPUTER ARCHITECTURE; CUSTOMER SATISFACTION; INDUSTRIAL MANAGEMENT; INTERNET;

CUSTOMER SERVICE LEVELS; OPERATIONS MANAGEMENT;

ELECTRONIC COMMERCE;

EID: 0038102531     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780310469253     Document Type: Article

References (17)

1. Barnes-Vieyra, P. and Claycomb, C. (2001), "Business-to-business e-commerce: models and managerial decisions", Business Horizons, May-June, pp. 98-105.
2. Chaffey, D. (2002), E-Business and E-Commerce Management, FT Prentice-Hall, Harlow.
3. Cohen, M.A. and Agrawal, V. (2001), "All change in the second supply chain revolution", in Pickford, J. (Ed.), Mastering Management 2.0, Financial Times, Prentice-Hall, Harlow.
4. Fisher, M.L. (1997), "What is the right supply chain for your product?", Harvard Business Review, March/April, pp. 105-16.
5. Johnson, A. (1999), "Firm on the abyss spins recovery from the Web", The Express, 3 February.
6. Kalakota, R. and Whinston, A. (1997), Electronic Commerce. A Manager's Guide, Addison Wesley, Reading, MA.
7. Lowson, R.H. (2001a), "Retail operational strategies in complex supply chains: analysis and application", International Journal of Logistics Management, Vol. 12 No. 1, pp. 97-111.
8. Lowson, R.H. (2001b), "Customised operational strategies for retailers in fast-moving consumer goods industries", International Review of Retail, Distribution and Consumer Research, Vol. 11 No. 2, April, pp. 201-24.
9. Lowson, R.H. (2002a), Strategic Operations Management: The New Competitive Advantage, Routledge, London.
10. Lowson, R.H. (2002b), "Operations strategy: genealogy, classification and anatomy", International Journal of Operations and Production Management, Vol. 22 No. 7, pp. 45-67.
11. Pine, B.J. II, Bart, V. and Boynton, A.C. (1993), "Making mass customization work", Harvard Business Review, September/October, pp. 108-19.
12. Piore, M.E. and Sabel, C. (1984), The Second Industrial Divide: Possibilitiese for Prosperity, Basic Books, New York, NY.
13. Porter, M.E. (2001), "Strategy and the Internet", Harvard Business Review, March, pp. 63-78.
14. Tapscott, D., Ticoll, D. and Lowy, A. (1999), "The rise of the business Web", Business 2.0, November, pp. 198-204.
15. Trombly, R. (2000), "E-business models", Computerworld, Vol. 34, No. 49, p. 61.
16. Turban, E., King, D., Lee, J., Warkentin, M. and Chung, H.M. (2002), Electronic Commerce: A Managerial Perspective, Prentice-Hall, Harlow.
17. Van Hoek, R. (2001), "E-supply chains, virtually non-existing", Supply Chain Management: An International Journal, Vol. 6, No. 1, pp.21-8.