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Volumn , Issue , 2003, Pages 789-792

Email classification for contact centers

Author keywords

Email management; Text categorization

Indexed keywords

ELECTRONIC MAIL; GLOSSARIES; TEXT PROCESSING;

EID: 0037998891     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/952532.952689     Document Type: Conference Paper
Times cited : (15)

References (18)
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    • Friedman, J.H.1
  • 9
    • 0038588138 scopus 로고    scopus 로고
    • Learning part-of-speech guessing rules from lexicon
    • A. Mikheev. Learning part-of-speech guessing rules from lexicon. In In proceedings of COLING'96, pages 770-775, 1996.
    • (1996) In Proceedings of COLING'96 , pp. 770-775
    • Mikheev, A.1
  • 15
    • 0034435015 scopus 로고    scopus 로고
    • Conversation map: An interface for very-large-scale conversations
    • W. Sack. Conversation map: an interface for very-large-scale conversations. Journal of Management Information Systems, 17(3):73-92, 2000.
    • (2000) Journal of Management Information Systems , vol.17 , Issue.3 , pp. 73-92
    • Sack, W.1
  • 16
    • 84880853255 scopus 로고    scopus 로고
    • Building a resource for evaluating the importance of sentences
    • B. Schiffman. Building a resource for evaluating the importance of sentences. In In the proceedings of LREC-02, 2002.
    • (2002) In the Proceedings of Lrec-02
    • Schiffman, B.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.