Email classification for contact centers

Proceedings of the ACM Symposium on Applied Computing

Volumn , Issue , 2003, Pages 789-792

  Nenkova, Ani ^a   Bagga, Amit ^b  

^a Fu Foundation School of Engineering and Applied Science   (United States)

^b AVAYA LABS RESEARCH   (United States)

Author keywords

Email management; Text categorization

Indexed keywords

ELECTRONIC MAIL; GLOSSARIES; TEXT PROCESSING;

BUSINESS COMMUNICATION;

INTERNET;

EID: 0037998891     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/952532.952689     Document Type: Conference Paper

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