Achieving excellence in veterans healthcare--a balanced scorecard approach.

Journal for healthcare quality : official publication of the National Association for Healthcare Quality

Volumn 25, Issue 3, 2003, Pages 33-39

  Biro, Lawrence A ^a   Moreland, Michael E ^a   Cowgill, David E ^a  

^a VETERANS AFFAIRS MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; GOVERNMENT; HEALTH CARE DELIVERY; HEALTH CARE FACILITY; HEALTH CARE QUALITY; HUMAN; INSURANCE; INTEGRATED HEALTH CARE SYSTEM; LEADERSHIP; METHODOLOGY; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PRACTICE GUIDELINE; PUBLIC HOSPITAL; QUALITY CONTROL; STANDARD; TOTAL QUALITY MANAGEMENT; UNITED STATES; UTILIZATION REVIEW;

BENCHMARKING; DELIVERY OF HEALTH CARE, INTEGRATED; EFFICIENCY, ORGANIZATIONAL; GUIDELINES; HEALTH FACILITY ADMINISTRATORS; HEALTH SERVICES ACCESSIBILITY; HOSPITALS, VETERANS; HUMANS; LEADERSHIP; ORGANIZATIONAL CULTURE; PATIENT SATISFACTION; QUALITY INDICATORS, HEALTH CARE; TOTAL QUALITY MANAGEMENT; UNITED STATES; UNITED STATES DEPARTMENT OF VETERANS AFFAIRS; VETERANS DISABILITY CLAIMS;

EID: 0037925298     PISSN: 10622551     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1945-1474.2003.tb01057.x     Document Type: Article

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