|
|
|
Volumn 21, Issue 10, 2003, Pages 44-48
|
|
Knowledge management: From nebulous to necessary for customer service
a
a
NONE
|
|
Author keywords
[No Author keywords available]
|
|
Indexed keywords
COSTS;
CUSTOMER SATISFACTION;
INDUSTRIAL MANAGEMENT;
INFORMATION RETRIEVAL;
INFORMATION TECHNOLOGY;
INVESTMENTS;
PRODUCTIVITY;
WORLD WIDE WEB;
CUSTOMER RELATIONSHIP MANAGEMENT (CRM);
INFORMATION MANAGEMENT;
|
|
EID: 0037883395
PISSN: 15333078
EISSN: None
Source Type: Journal
DOI: None Document Type: Review |
|
Times cited : (3)
|
|
References (0)
|