Cost, statistics, measures, and standards for digital reference services: A preliminary view

Library Trends

Volumn 51, Issue 3, 2003, Pages 401-413

  Lankes, R David ^a   Gross, Melissa ^a   McClure, Charles R ^b  

^a Florida State University ^*  (United States)

^b FLORIDA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0037834480     PISSN: 00242594     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (17)

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2. Bertot, J. C., McClure, C. R., & Ryan, J. (2001). Statistics and performance measures for public library networked services. Chicago: American Library Association.
3. Gross, M., McClure, C. R., & Lankes, R. D. (2002). Assessing quality in digital reference services: An overview of the key literature in digital reference. In Lankes, R. D., McClure, C. R., Gross, M., & Pomerantz, J. (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal Schuman.
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9. Lankes, R. D., McClure, C. R., & Gross, M. (2001a). Assessing quality in digital reference services. Syracuse, NY: Information Institute of Syracuse at Syracuse University and the Information Use Management and Policy Institute at Florida State University. Retrieved from http://quartz.syr.edu/quality/.
10. Lankes, R. D. (2001b). Emerging standards for digital reference: The Question Interchange Profile. In Lankes, R. D., McClure, C. R., Gross, M., & Pomerantz,J. (Eds.), Implementing digital reference services: Setting standards and making it real. New York: Neal Schuman.
11. McClure, C. R., & Bertot, J. C. (2001). Evaluating networked information services: Techniques, policies and issues. Medford, NJ: Information Today.
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