Achieving safety: A field study of boundary objects in aircraft technical support

Proceedings of the ACM Conference on Computer Supported Cooperative Work

Volumn , Issue , 2002, Pages 266-275

  Lutters, Wayne G ^a   Ackerman, Mark S ^b  

^a UNIVERSITY OF MARYLAND BALTIMORE COUNTY   (United States)

^b University of Michigan   (United States)

Author keywords

Boundary objects; Collaborative work; High reliability organizations; Hotlines; Information reuse; Organizational memory; Safety; Service engineering; Technical support

Indexed keywords

ACCIDENT PREVENTION; AEROSPACE ENGINEERING; INFORMATION USE; MAINTAINABILITY;

ORGANIZATIONAL MEMORY;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 0037819278     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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