Experiences of a short vocal training course for call-centre customer service advisors

Folia Phoniatrica et Logopaedica

Volumn 55, Issue 4, 2003, Pages 163-176

  Lehto, Laura ^a,b   Rantala, Leena ^c   Vilkman, Erkki ^a,d   Alku, Paavo ^b   Bäckström, Tom ^b  

^a HELSINKI UNIVERSITY CENTRAL HOSPITAL   (Finland)

^b AALTO UNIVERSITY   (Finland)

^c OULU UNIVERSITY HOSPITAL   (Finland)

^d UNIVERSITY OF OULU   (Finland)

Author keywords

Occupational voice; Speech professionals; Vocal loading; Voice training

Indexed keywords

ADULT; ARTICLE; CLINICAL FEATURE; DISEASE SEVERITY; EMPLOYMENT; FEMALE; FOLLOW UP; HABIT; HUMAN; HUMAN EXPERIMENT; LARYNX DISORDER; MALE; MUCUS; OCCUPATION; PRIORITY JOURNAL; SELF REPORT; SPEECH; SPEECH REHABILITATION; TELEPHONE; THROAT; TIME; VOICE;

ADULT; ATTITUDE; FEMALE; HUMANS; MALE; PHONETICS; TEACHING; VOICE DISORDERS; VOICE QUALITY; VOICE TRAINING;

EID: 0037732812     PISSN: 10217762     EISSN: None     Source Type: Journal    
DOI: 10.1159/000071016     Document Type: Article

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