User interface guidelines for enhancing usability of airline travel agency e-commerce Web sites

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2002, Pages 676-677

  Chariton, Craig ^a   Choi, Min Hyung ^b  

^a United Airlines   (United States)

^b UNIVERSITY OF COLORADO   (United States)

Author keywords

Airline; e commerce; Guidelines; Human computer interaction; Travel agency; Usability; User interface

Indexed keywords

ELECTRONIC COMMERCE; HUMAN COMPUTER INTERACTION; USABILITY ENGINEERING; USER INTERFACES; AIR TRANSPORTATION; CIVIL AVIATION; HUMAN ENGINEERING; INDUSTRY; WEBSITES;

GLOBAL DISTRIBUTION SYSTEMS (GDS); AIR TRAVELS; GUIDELINES; PRODUCT OFFERINGS; SERVICE INDUSTRIES; TANGIBLE PRODUCT; TRAVEL AGENCY; USABILITY;

WEBSITES; USER INTERFACES;

EID: 0037711839     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/506443.506541     Document Type: Conference Paper

References (5)

1. Adler, Thomas J., Air Travelers 2001: What Do They Tell Us About the Future of U.S. Air Travel?. http://www.surveycafe.com/surveycafe/air/air.asp.
2. Chariton, Craig and Choi, M., Automated Extraction of User's Intent for Vague Searches in E-Commerce, Technical Report TR-01-10 Computer Science Department, Univ. of Colorado at Denver, 2001.
3. Collett, Stacy, "Study: Most Travel Web Sites Suffer Basic Usability Problems", Computerworld, November 16, 1999, http://www.computerworld.com. Expedia, http://www.expedia.com.
4. IBM Ease of Use: Web Design Guidelines, http://www.ibm.com/easy.
5. Rohn, J., "Creating Usable E-Commerce Sites", Standard View, 6(3), September 1998, pp. 110-115.