Face it - Photos don't make a web site trustworthy

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2002, Pages 742-743

  Riegelsberger, Jens ^a   Sasse, M Angela ^a  

^a UNIVERSITY COLLEGE LONDON   (United Kingdom)

Author keywords

Affective cues; E commerce; e CRM; Social cues; Trust

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; PHOTOGRAPHY; WEBSITES; HUMAN ENGINEERING;

SOCIAL CUES; AFFECTIVE CUES; CUSTOMER CONFIDENCE; E-COMMERCE SITES; E-CRM; QUALITATIVE STUDY; TRUST; USER TYPE;

IMAGE PROCESSING; PHOTOGRAPHY;

EID: 0037711767     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/506443.506575     Document Type: Conference Paper

References (5)

1. Fogg, BJ, Marshall, J., Kameda, T., Solomon, J., Rangnekar, A., Boyd, J. & Brown, B. (2001) Web credibility research: A method for online experiments and early study results. CHI2001: Extended Abstracts, 1-6 April, The Hague, The Netherlands, pp. 295-296.
2. Mayring, P. (1990) Qualitative Inhaltsanalyse. Grundlagen & Techniken. Studien Verlag, Weinheim.
3. Nielsen, J. (1999) Top Ten New Mistakes of Web Design, http://www.useit.com/alertbox/990530.html
4. Whittaker, S. & O'Conaill, B. (1997) The role of vision in face-to-face and mediated communication. In K.E., Finn, A.J. Sellen & S.B. Wilbur (eds.) Video-Mediated Communication. Lawrence Erlbaum, Mahwah, NJ.
5. Zheng, J., Veinott, E., Bos, N.D., Olson, J.S., & Olson, G.M. (in press) Trust without Touch: Jumpstarting long-distance trust with initial social activities. To appear in Proceedings of CHI2002, 20-25 April, Minneapolis, MN.