The development of a theoretical framework and design tool for process usability assessment

Ergonomics

Volumn 46, Issue 1-3, 2003, Pages 220-241

  Koubek, Richard J ^a   Benysh, Darel ^b   Buck, Michelle ^c   Harvey, Craig M ^d   Reynolds, Mike ^c  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b IBM   (United States)

^c WRIGHT STATE UNIVERSITY   (United States)

^d LOUISIANA STATE UNIVERSITY   (United States)

Author keywords

Human computer interaction design; Predictive performance models; Usability

Indexed keywords

COMPUTER AIDED SOFTWARE ENGINEERING; COSTS; FEEDBACK; INTERFACES (COMPUTER); MAN MACHINE SYSTEMS;

DESIGNERS;

ERGONOMICS;

ACCESS TO INFORMATION; ANALYTICAL ERROR; ARTICLE; COMPUTER AIDED DESIGN; COMPUTER INTERFACE; COMPUTER PROGRAM; ENGINEERING AND TECHNOLOGY; ERGONOMICS; FEEDBACK SYSTEM; HUMAN; HUMAN COMPUTER INTERACTION; HYBRID; LABORATORY; MENTAL CAPACITY; OPERATOR; PREDICTION; PROCESS DESIGN; RESEARCH; THEORETICAL MODEL; VALIDATION PROCESS; ADULT; BIOENGINEERING; COMPUTER LANGUAGE; COMPUTER SIMULATION; FEMALE; MALE; MAN MACHINE INTERACTION; PHYSIOLOGY; QUESTIONNAIRE; REACTION TIME; SYSTEMS THEORY; TASK PERFORMANCE; VALIDATION STUDY;

ADULT; COMPUTER SIMULATION; FEMALE; HUMAN ENGINEERING; HUMANS; MALE; MAN-MACHINE SYSTEMS; PROGRAMMING LANGUAGES; QUESTIONNAIRES; REACTION TIME; SOFTWARE; SYSTEMS THEORY; TASK PERFORMANCE AND ANALYSIS; USER-COMPUTER INTERFACE;

EID: 0037440147     PISSN: 00140139     EISSN: None     Source Type: Journal    
DOI: 10.1080/00140130303523     Document Type: Article

References (37)

1. Benysh, D. V. 1997, Development of a theoretical framework and design tool for process usability assessment. PhD dissertation, Purdue University.
2. Benysh, D. V. and Koubek, R. J. 1993, The implementation of knowledge structures in cognitive simulation environments, Proceedings of HCI International '93 (New York: Elsevier), 309-314.
3. Booth, P. 1989, An Introduction to Human - Computer Interaction (London, Lawrence Erlbaum Associates).
4. Bovair, S., Kieras, D. E. and Polson, P. G. 1990, The acquisition and performance of text-editing skill: A cognitive complexity analysis. Human Computer Interaction, 5, 1-48.
5. Byrne, M. D., Wood, S. D., Sukaviriya, P. N., Foley, J. D. and Kieras, D. E. 1994, Automating interface evaluation, Proceedings of CHI '94 Conference on Human Factors in Computing Systems (New York: ACM), 232-237.
6. Card, S. K., Moran, T. P. and Newell, A. 1983, The Psychology of Human - Computer Interaction (Hilldale, NJ: Lawrence Erlbaum Associates, Inc).
7. Cronbach, L. 1990, Essentials of Psychological Testing (New York, NY: Harper & Row).
8. De Haan, G., Van Der Veer, G. C. and Van Vliet, J. C. 1993, Formal modeling techniques in human-computer interaction, in G.C. Van der Veer, S. Bagnara and G.A.M. Kempen (eds), Cognitive Ergonomics - Contributions from Experimental Psychology (Amsterdam: Elsevier), 27-68.
9. Dillon A. 2001, HCI hypermedia: Usability issues, in W. Karwowski (ed.), International Encyclopedia of Ergonomics and Human Factors (London: Taylor & Francis), 672-698.
10. Finin, T., McKay, D. and Fritzsen, R. (eds) 1992, An Overview of KQML: A Knowledge Query and Manipulation Language, The KQML Advisory Group (University of Maryland).
11. Genesereth, M. R. and Fikes, R. E. (eds) 1992, Knowledge Interchange Format, Version 3.0 Reference Manual, Technical Report Logic-92-1, Computer Science Department, Stanford University.
12. Goldsmith, T. E. and Kraiger, K. 1997, Structural knowledge assessment and training evaluation, in J. K. Ford (ed.). Improving Training Effectiveness in Work Organizations (Hillsdale, NJ: Erlbaum) 73-96.
13. Goldsmith, T. E., Johnson, P. J. and Acton, W. H. 1991, Assessing structural knowledge, Journal of Educational Psychology, 83, 88-96.
14. Grey, W. D., John, B. E. and Atwood, M. E. 1993, Project ernestine: Validating a GOMS analysis for predicting and explaining real-world task performance, Human-Computer Interaction, 8, 237-309.
15. Hart, S. G. and Staveland, L. 1988, Development of the NASA task load index (TLX): Results of empirical and theoretical research, in P. A. Hancock and N. Meshkati (eds), Human Mental Workload (Amsterdam: Elsevier), 139-183.
16. Hedge, A. 2001, Consumer product design, in W. Karwowski (ed.), International Encyclopedia of Ergonomics and Human Factors (London: Taylor & Francis), 916-919.
17. Henninger, S. 2000, A methodology and tools for applying contextual usability guidelines to interface design, Interacting with Computers, 12, 225-243.
18. Hudson, S. E., John, B. E., Knudsen, K. and Byrne, M. D. 1999, A tool for creating predictive performance models from user interface demonstrations, Proceedings USIT '99 (Asheville: ACM), 93-102.
19. Keenan, S. L., Hartson, H. R., Kafura, D. G. and Schulman, R. S. 1999, The usability problem taxonomy: A framework for classification and analysis, Empirical Software Engineering, 4, 71-104.
20. Kieras, D. E. 1988, Towards a practical goms model methodology for user interface design, Handbook of Human - Computer Interaction (Amsterdam: Elsevier), 135-157.
21. Kieras, D. E. 1997, A guide to GOMS model usability evaluation using NGOMSL, in Handbook of Human - Computer Interaction, 2nd edn (Amsterdam: Elsevier), 733-766.
22. Koubek, R. J., Salvendy, G. and Noland, S. 1994, Use of hybrid task analysis for personnel selection: Combining consensus-based job analysis with protocol analysis for a computer-based task, Ergonomics, 37, 1787-1800.
23. Lewis, C. and Rieman, J. 1994, Task-Centered User Interface Design: A Practical Introduction (unpublished shareware book: URL:ftp://ftp.cs.colorado.edu/pub/cs/distribs/clewis/HCI-Design-Book).
24. Moran, T. P. 1981, The Command Language Grammar: A representation for the user-interface of interactive systems, International Journal of Man - Machine Studies, 15, 3-50.
25. Moran, T. P. 1983 Getting into the system: External-internal task mapping analysis, Proceedings CHI '83 (New York: ACM), 45-49.
26. Olsen, D. R. 1986, MIKE: The Menu Interaction Kontrol Environment, ACM Transactions on Graphics, 5, 318-344.
27. Payne, S. J. and Green, T. R. G. 1986, Task-Action Grammars: A model of the mental representation of task languages, Human-Computer Interaction, 2, 93-133.
28. PITAC 1999, Information Technology Research: Investing in Our Future, President's Information Technology Advisory Committee report.
29. Rasmussen, J. 1986, Information Processing and Human - Machine Interaction (New York: North-Holland).
30. Reisner, P. 1983, Analytic tools for human factors in software, in A. Blaser and M. Zoeppritz (eds), Proceedings of Enduser Systems and Their Human Factors (Berlin: Springer Verlag), 94-121.
31. Schneier, C. A. and Mehal, M. E. 1984, Evaluating usability of application interfaces, Human - Computer Interaction, Proceedings of the First USA - Japan Conference, (Amsterdam: Elsevier), Advances in Human Factors/Ergonomics, vol 1, 129-133.
32. Strong, G. W. 1994, A Report: New Directions in Human - Computer Interaction Education, Research, and Practice (Washington, DC: NSF Planning Workshop).
33. Sukaviriya, P., Foley, J. D. and Griffith, T. 1993, A second generation user interface design environment: The model and the runtime architecture, Human Factors in Computing Systems, Proceedings of INTERCHI '93, Amsterdam, The Netherlands (New York: Association for Computing Machinery), 375-382.
34. Szekely, P., Luo, P. and Neches R. 1993, Beyond interface builders: Model-based interface tools, Human Factors in Computing Systems, Proceedings of INTERCHI '93, Amsterdam, The Netherlands (New York: Association for Computing Machinery), 383-390.
35. Tauber, M. J. 1990 ETAG: Extended Task-Action Grammar - A language for the description of the user's task language, Proceedings of Interact '90 (Amsterdam: Elsevier), 163-168.
36. Vicente, K. J. 1999 Cognitive Work Analysis: Toward Safe, Productive, and Healthy Computer-Based Work (London: Lawrence Erlbaum)
37. Wiecha, C., Bennett, W., Boies, S., Gould, J. and Greene, S. 1990, ITS: A tool for rapidly developing interactive applications, ACM Transactions on Information Systems, 8, 204-236.