Gaps in expectations among clients of secondary medical services in the military system compared with the civilian system as a satisfaction index

Military Medicine

Volumn 168, Issue 4, 2003, Pages 274-279

  Goldberg, Avishay ^a   Pliskin, Joseph S ^a   Peterburg, Yitzhak ^a  

^a BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EXPECTATION; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HUMAN; ISRAEL; MILITARY MEDICINE; PATIENT SATISFACTION;

EID: 0037390891     PISSN: 00264075     EISSN: None     Source Type: Journal    
DOI: 10.1093/milmed/168.4.274     Document Type: Article

References (15)

1. Doron G: To Decide and to Implement. Kivunim, Tel-Aviv, Israel, 1986 (Heb).
2. Glazer Y: Optimal Incentives in the Health System. Gertner Institute - The Health Policy Unit. Tel-Hashomer, Israel. December 1993 (Heb).
3. Gross R, Rosen B: The Natanyahu Commission Report: Analysis of Recommendations Concerning Division of Authority in the Health System, Brookdale, Jerusalem, Israel, T73-92 (Heb), 1992.
4. State of Israel, Report of the State Inquiry Commission for Inspection of the Functioning and Efficiency of the Health System in Israel, headed by Judge Shoshana Natanyahu, Final Reckoning, Vol 1. Majority Opinion, Jerusalem, Israel, 1990 (Heb).
5. State of Israel, Report of the State Inquiry Commission for Inspection of the Functioning and Efficiency of the Health System in Israel, headed by Judge Shoshana Natanyahu. Final Reckoning, Vol 2. Majority Opinion, Jerusalem, Israel, 1990 (Heb).
6. Gross R, Ben-Bassat Y, Nirel, N, Cohen M: Quality of Treatment at Dispersed Primary Clinics: A Conceptual Framework, Brookdale, Jerusalem, Israel, T 82-93, 1992.
7. Surgeon General Order, 300.003. Hospitalization Establishments for Soldiers, IDF Medical Corps, Tel-Hashomer, Israel.
8. Surgeon General Officer Order, 300.008. Regional Clinic, IDF Medical Corps, Tel-Hashomer, Israel.
9. Dinai N: The Basket of Services of Sick Funds in Israel. Tel-Hashomer, Israel, Gertner Institute, 1993 (Heb).
10. Surgeon General Officer Order 231.009. Authorities of a Unit Physician Who Is a Specialist, IDF Medical Corps, Tel-Hashomer, Israel.
11. Baram E, Paldash Y: Sexologist yes, pills no. Bamachane, Tel-Aviv, Israel, 1998; 3:16-17 (Heb).
12. Stimson G, Webb B: Going to see the doctor: The Consultation Process in General Practice. London, U.K., Routledge and Kegan Paul. 1975.
13. Sitzia J: How valid and reliable are patient satisfaction data? An analysis of 195 studies. J Qual Health Care 1999;11:319-28.
14. Carmel S: The disruption of balance in exchange: An analysis of responses of hospitalized patients to dissatisfaction with hospital services. Tel-Hashomer, Israel, Gertner Institute, December 1994 (Heb).
15. Carmel S: Satisfaction with hospitalization: a comparative analysis of three types of services. Soc Sci Med 1985;21:1243-9.