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Volumn 30, Issue 2, 2003, Pages 489-492

A cross-cultural study of airline passengers

Author keywords

[No Author keywords available]

Indexed keywords

AIR TRANSPORTATION; CULTURAL INFLUENCE; TRAVEL BEHAVIOR;

EID: 0037389895     PISSN: 01607383     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0160-7383(02)00111-1     Document Type: Note
Times cited : (19)

References (11)
  • 1
    • 0012911246 scopus 로고    scopus 로고
    • Unruly Passenger Behaviour and In-Flight Violence: A Psychological Perspective
    • Bor, R. 1999 Unruly Passenger Behaviour and In-Flight Violence: A Psychological Perspective. Travel Medicine International 17(1):5-10.
    • (1999) Travel Medicine International , vol.17 , Issue.1 , pp. 5-10
    • Bor, R.1
  • 2
    • 0001125968 scopus 로고    scopus 로고
    • Cultural Influences on Service Quality Expectations
    • Donthu, N., and B. Yoo 1998 Cultural Influences on Service Quality Expectations. Journal of Service Research 1:178-186.
    • (1998) Journal of Service Research , vol.1 , pp. 178-186
    • Donthu, N.1    Yoo, B.2
  • 3
    • 84990370545 scopus 로고    scopus 로고
    • The Relationship between Culture and Service Quality Perceptions
    • Furrer, O., B. Liu, and D. Sudharshan 2000 The Relationship between Culture and Service Quality Perceptions. Journal of Service Research 2:355-371.
    • (2000) Journal of Service Research , vol.2 , pp. 355-371
    • Furrer, O.1    Liu, B.2    Sudharshan, D.3
  • 5
    • 0036784320 scopus 로고    scopus 로고
    • A Cross-cultural Study on Casino Guests as Perceived by Casino Employees
    • Kim, S.-S., B. Prideaux, and S.-H. Kim 2002 A Cross-cultural Study on Casino Guests as Perceived by Casino Employees. Tourism Management 23:511-520.
    • (2002) Tourism Management , vol.23 , pp. 511-520
    • Kim, S.-S.1    Prideaux, B.2    Kim, S.-H.3
  • 6
    • 0031161410 scopus 로고    scopus 로고
    • Diversity in Asian Outbound Travel Industries: A Comparison between Indonesia, Thailand, Taiwan, South Korea and Japan
    • March, R. 1997 Diversity in Asian Outbound Travel Industries: A Comparison between Indonesia, Thailand, Taiwan, South Korea and Japan. International Journal of Hospitality Management 16:231-238.
    • (1997) International Journal of Hospitality Management , vol.16 , pp. 231-238
    • March, R.1
  • 7
    • 0001580990 scopus 로고    scopus 로고
    • The Role of Culture in the Service Evaluation Process
    • Mattila, A. 1999 The Role of Culture in the Service Evaluation Process. Journal of Service Research 1:250-261.
    • (1999) Journal of Service Research , vol.1 , pp. 250-261
    • Mattila, A.1
  • 8
    • 0001556505 scopus 로고
    • Putting Global Logic First
    • Ohmae, K. 1995 Putting Global Logic First. Harvard Business Review 73(1):119-125.
    • (1995) Harvard Business Review , vol.73 , Issue.1 , pp. 119-125
    • Ohmae, K.1
  • 9
    • 0000180808 scopus 로고
    • Does Nationality Affect Tourist Behavior?
    • Pizam, A., and S. Sussman 1995 Does Nationality Affect Tourist Behavior? Annals of Tourism Research 22:901-917.
    • (1995) Annals of Tourism Research , vol.22 , pp. 901-917
    • Pizam, A.1    Sussman, S.2
  • 11
    • 0012911423 scopus 로고    scopus 로고
    • Consumer Perception of Service Quality: Do We Need Industry Specific Scales or Can We Use SERVQUAL? An Analysis in the Context of the Airline Industry
    • Wirtz, J., and P. Shamdasani 1997 Consumer Perception of Service Quality: Do We Need Industry Specific Scales or Can We Use SERVQUAL? An Analysis in the Context of the Airline Industry. Asian Academy of Management Journal 2(1/2):17-27.
    • (1997) Asian Academy of Management Journal , vol.2 , Issue.1-2 , pp. 17-27
    • Wirtz, J.1    Shamdasani, P.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.