The shift to customer focus

Quality Progress

Volumn 36, Issue 3, 2003, Pages 84-85

  Lindborg, Hank ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; STRATEGIC PLANNING; VISION;

LEADERSHIP;

QUALITY CONTROL;

EID: 0037348045     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (1)

1. Robert Kegan and Lisa Laskow Lahey, How We Talk Can Change the Way We Work, Wiley, 2002, p. 30.