A randomized study of electronic mail versus telephone follow-up after emergency department visit

Journal of Emergency Medicine

Volumn 24, Issue 2, 2003, Pages 125-130

  Ezenkwele, Ugo A ^a,b   Sites, Frank D ^a   Shofer, Frances S ^a   Pritchett, Ellen N ^a   Hollander, Judd E ^a  

^a HOSPITAL OF THE UNIVERSITY OF PENNSYLVANIA   (United States)

^b BELLEVUE HOSPITAL CENTER   (United States)

Author keywords

Discharged patients; Electronic mail; Emergency department follow up; Telephone contact

Indexed keywords

ADULT; ARTICLE; CONTROLLED STUDY; E-MAIL; EMERGENCY WARD; FEMALE; FOLLOW UP; HOSPITAL DISCHARGE; HOSPITALIZATION; HUMAN; INTERMETHOD COMPARISON; MAJOR CLINICAL STUDY; MALE; OUTCOMES RESEARCH; PATIENT; PATIENT SELECTION; PRIORITY JOURNAL; RANDOMIZATION; RESPONSE TIME; SCREENING; TELEPHONE;

EID: 0037330925     PISSN: 07364679     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0736-4679(02)00739-4     Document Type: Article

References (16)

1. McCaig L.F. National Hospital Ambulatory Medical Care Survey 1998 emergency department summary . Adv Data. 10:2000;1-23.
2. Fosarelli P., DeAngelis C., Kaszuba A. Compliance with follow up appointments generated in a pediatric emergency room. Am J Prev Med. 1:1985;23-29.
3. Magnusson A.R., Hedges J.R., Vanko M. Follow up compliance after emergency department evaluation. Ann Emerg Med. 22:1993;560-567.
4. Komoroski E.M., Graham C.J., Kirby R.S. A comparison of interventions to improve clinic follow up after a pediatric emergency department visit. Pediatr Emerg Care. 12:1996;87-90.
5. Thomas E.J., Burstin H.R., O'Neil A.C., Orav E.J. Patient noncompliance with medical advice after the emergency department visit. Ann Emerg Med. 27:1996;49-55.
6. Macharia W.M., Leon G., Rowe B.H., Stephenson B.J., Haynes B. An overview of interventions to improve compliance with appointment keeping for medical services. JAMA. 267:1992;1813-1817.
7. Adams S.L., Thompson D.A. Inability to follow up ED patients by telephone there must be 50 ways to leave your number . Acad Emerg Med. 3:1996;271-273.
8. Hollander J.E., Valentine S.M., Brogan G.X. Academic associate program integrating clinical emergency medicine research with undergraduate education . Acad Emerg Med. 3:1997;225-230.
9. Bursch B., Beezy J., Shaw R. Emergency department satisfaction what matters most? Ann Emerg Med. 22:1993;586-591.
10. Fernandes C.M.B., Daya M.R., Barry S., Palmer N. Emergency department patients who leave without seeing a physician the Toronto Hospital experience . Ann Emerg Med. 24:1994;1092-1096.
11. Horne A., Ros A. Telephone follow-up of patients discharged from the emergency department how reliable? Pediatr Emerg Care. 11:1995;173-175.
12. Joffe M., Avner J.R. Follow-up of patients with occult bacteremia in pediatric emergency departments. Pediatr Emerg Care. 8:1992;258-261.
13. Issacman D.J., Khine H., Losek J.D. A simple intervention for improving telephone contact of patients discharged from the emergency department. Pediatr Emerg Care. 13:1997;256-258.
14. Balas E.A., Jaffrey F., Kuperman G.J., Boren S.A. Electronic communication with patients. Evaluation of distance medicine technology. JAMA. 278:1997;152-159.
15. Bergus G.R., Sinift S.D., Randall C.S., Rosenthal D.M. Use of an e-mail curbside consultation service by family physicians. J Fam Pract. 47:1998;357-360.
16. Alves D.W., Szucs P.A. The demographics of e-mail for emergency medicine research. Am J Emerg Med. 19:2001;192-195.