The metaphor of patients as customers: Implications for measuring satisfaction

Journal of Clinical Epidemiology

Volumn 56, Issue 2, 2003, Pages 103-108

  Hudak, Pamela L ^a   McKeever, Patricia ^b   Wright, James G ^c  

^a ST MICHAEL'S HOSPITAL   (Canada)

^b UNIVERSITY OF TORONTO   (Canada)

^c HOSPITAL FOR SICK CHILDREN   (Canada)

Author keywords

Outcome measurement; Patient satisfaction

Indexed keywords

ENVIRONMENT; EVALUATION; EXPERIMENT; HEALTH CARE SYSTEM; HOSPITAL FOOD SERVICE; HUMAN; LITERATURE; PATIENT; PATIENT SATISFACTION; PRIORITY JOURNAL; PSYCHOLOGICAL ASPECT; REVIEW; SOCIAL ASPECT; TREATMENT OUTCOME;

EID: 0037297288     PISSN: 08954356     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0895-4356(02)00602-9     Document Type: Review

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