Reinventing warranty at HP: An engineering approach to warranty

Quality and Reliability Engineering International

Volumn 19, Issue 1, 2003, Pages 21-30

  Kakouros, Steve ^a   Cargille, Brian ^a   Esterman, Marcos ^a  

^a HEWLETT PACKARD COMPANY   (United States)

Author keywords

Accruals; Time dependent failure rate; Time and usage based warranty policy; Warranty cost prediction; Warranty event prediction; Warranty event related database

Indexed keywords

COSTS; DATABASE SYSTEMS; ELECTRONICS ENGINEERING; INSURANCE; MATHEMATICAL MODELS; PRODUCT DESIGN; STANDARDS;

ELECTRONIC PRODUCTS; TIME DEPENDENT FAILURE RATE; WARRANTY COST PREDICTION; WARRANTY COSTS; WARRANTY EVENT PREDICTION;

CONSUMER ELECTRONICS;

EID: 0037288351     PISSN: 07488017     EISSN: None     Source Type: Journal    
DOI: 10.1002/qre.512     Document Type: Article

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