Water utility communication practices - What contributes to success?

Journal / American Water Works Association

Volumn 95, Issue 1, 2003, Pages 42-51

  Bishop, Bojinka ^a  

^a OHIO UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ENVIRONMENTAL PROTECTION; INFORMATION DISSEMINATION; PUBLIC POLICY; PUBLIC UTILITIES; SOCIETIES AND INSTITUTIONS; SURVEYS; TECHNICAL WRITING;

CONSUMER CONFIDENCE REPORTS; ENVIRONMENTAL PROTECTION AGENCY; WATER UTILITY;

WATER SUPPLY SYSTEMS;

EID: 0037273394     PISSN: 0003150X     EISSN: None     Source Type: Journal    
DOI: 10.1002/j.1551-8833.2003.tb10268.x     Document Type: Article

References (8)

1. Bishop, B., 2000. Study Finds "Authentic Communication" Works. pr reporter, 38:15 (Nov. 13, 2000).
2. Bishop, B., 1997. Toward Trust and Understanding. Colorado Center for Environmental Management, Denver.
3. Bok, S., (1989). Lying. Vintage Books, New York.
4. Hendrix, J.A., 2001 (5th ed.). Public Relations Cases. Wadsworth Thompson, Belmont, Calif.
5. Isaacs, W., 1999 Dialogue. Doubleday, New York.
6. Kouzes, J. & Posner, B., 1993. Credibility. Jossey-Bass, San Francisco.
7. Taylor, C., 1991. The Ethics of Authenticity. Harvard University Press, Cambridge, Mass., and London, England.
8. The Truth About the Truth, 1995 (W.T. Andersen, editor). G.P. Putnam's Sons, New York.