Quality loss functions for the measurement of service quality

International Journal of Advanced Manufacturing Technology

Volumn 21, Issue 1, 2003, Pages 29-37

  Li, M H C ^a  

^a FENG CHIA UNIVERSITY   (Taiwan)

Author keywords

Customer satisfaction; Quality loss function; Quality measurement; Service quality

Indexed keywords

COMPETITION; CUSTOMER SATISFACTION; FUNCTIONS; MATHEMATICAL MODELS;

QUALITY LOSS FUNCTIONS; QUALITY MEASUREMENT; SERVICE QUALITY;

QUALITY ASSURANCE;

EID: 0037273292     PISSN: 02683768     EISSN: None     Source Type: Journal    
DOI: 10.1007/s001700300004     Document Type: Article

References (18)

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