-
1
-
-
20444405530
-
The antecedents and consequences of customer satisfaction for firms
-
Anderson, E.W., Sullivan, M.W., 1993. The antecedents and consequences of customer satisfaction for firms. Marketing Science 12 (2), 125-143.
-
(1993)
Marketing Science
, vol.12
, Issue.2
, pp. 125-143
-
-
Anderson, E.W.1
Sullivan, M.W.2
-
2
-
-
0011939750
-
Customer satisfaction, market share, and profitability: Findings from Sweden
-
Anderson, E.W., Fornell, C., Lehmann, D.R., 1994. Customer satisfaction, market share, and profitability: findings from Sweden. Journal of Marketing 58 (3), 53-66.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 53-66
-
-
Anderson, E.W.1
Fornell, C.2
Lehmann, D.R.3
-
3
-
-
0000720547
-
Conceptualization and operationalization of involvement
-
Kinnear, T.C. (Ed.), Association for Consumer Research, Proro, UT
-
Antil, J.H., 1984. Conceptualization and operationalization of involvement. In: Kinnear, T.C. (Ed.), Advances in Consumer Research, 13. Association for Consumer Research, Proro, UT, pp. 203-206.
-
(1984)
Advances in Consumer Research
, vol.13
, pp. 203-206
-
-
Antil, J.H.1
-
4
-
-
0030098787
-
Organizational legitimacy and retail store patronage
-
Arnold, S.J., Handelman, J., Tigert, D.J., 1996. Organizational legitimacy and retail store patronage. Journal of Business Research 35, 229-239.
-
(1996)
Journal of Business Research
, vol.35
, pp. 229-239
-
-
Arnold, S.J.1
Handelman, J.2
Tigert, D.J.3
-
5
-
-
0031895273
-
The impact of a market spoiler on consumer preference structures (or, what happens when Wal-Mart comes to town)
-
Arnold, S.J., Handelman, J., Tigert, D.J., 1998. The impact of a market spoiler on consumer preference structures (or, what happens when Wal-Mart comes to town). Journal of Retailing and Consumer Services 5 (1), 1-13.
-
(1998)
Journal of Retailing and Consumer Services
, vol.5
, Issue.1
, pp. 1-13
-
-
Arnold, S.J.1
Handelman, J.2
Tigert, D.J.3
-
8
-
-
0043035218
-
Developing competitive advantages in small and medium-size firms
-
Bamberger, I., 1989. Developing competitive advantages in small and medium-size firms. Long Range Planning 22 (5), 80-88.
-
(1989)
Long Range Planning
, vol.22
, Issue.5
, pp. 80-88
-
-
Bamberger, I.1
-
9
-
-
84896930624
-
Firm resources and sustained competitive advantage
-
Barney, J.B., 1991. Firm resources and sustained competitive advantage. Journal of Management 17, 99-120.
-
(1991)
Journal of Management
, vol.17
, pp. 99-120
-
-
Barney, J.B.1
-
10
-
-
0002335592
-
Selected determinants of consumer satisfaction and complaint reports
-
Bearden, W.O., Teal, J.E., 1983. Selected determinants of consumer satisfaction and complaint reports. Journal of Marketing Research. XX. 21-28.
-
(1983)
Journal of Marketing Research
, vol.20
, pp. 21-28
-
-
Bearden, W.O.1
Teal, J.E.2
-
11
-
-
0030242146
-
Customer-sales associate retail relationships
-
Beatty, S.E., Mayer, M.L., Coleman, J.E., Reynolds, K.E, Lee, J., 1996. Customer-sales associate retail relationships. Journal of Retailing 72, 223-247.
-
(1996)
Journal of Retailing
, vol.72
, pp. 223-247
-
-
Beatty, S.E.1
Mayer, M.L.2
Coleman, J.E.3
Reynolds, K.E.4
Lee, J.5
-
12
-
-
0032917674
-
Image and consumer attraction to interurban retail areas: An environmental psychology approach
-
Bell, S.J., 1999. Image and consumer attraction to interurban retail areas: an environmental psychology approach. Journal of Retailing and Consumer Services 6, 67-78.
-
(1999)
Journal of Retailing and Consumer Services
, vol.6
, pp. 67-78
-
-
Bell, S.J.1
-
15
-
-
0000272896
-
The role of involvement in attention and comprehension processes
-
Celsi, R.L., Olson, J.C., 1988. The role of involvement in attention and comprehension processes. Journal of Consumer Research 15, 210-224.
-
(1988)
Journal of Consumer Research
, vol.15
, pp. 210-224
-
-
Celsi, R.L.1
Olson, J.C.2
-
16
-
-
21344488060
-
Price, product information, and purchase intention: An empirical study
-
Chang, T.Z., Wildt, A.R., 1994. Price, product information, and purchase intention: an empirical study. Journal of the Academy of Marketing Science 22, 16-27.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, pp. 16-27
-
-
Chang, T.Z.1
Wildt, A.R.2
-
18
-
-
0003056894
-
Relationship quality in services selling: An interpersonal influence perspective
-
Crosby, L.A., Evans, K.R., Cowles, D., 1990. Relationship quality in services selling: an interpersonal influence perspective. Journal of Marketing 54, 68-81.
-
(1990)
Journal of Marketing
, vol.54
, pp. 68-81
-
-
Crosby, L.A.1
Evans, K.R.2
Cowles, D.3
-
19
-
-
0000723634
-
Effects of price, brand, and store information on buyers' product evaluations
-
Dodds, W.B., Monroe, K.B., Grewal, D., 1991. Effects of price, brand, and store information on buyers' product evaluations. Journal of Marketing Research 28, 307-319.
-
(1991)
Journal of Marketing Research
, vol.28
, pp. 307-319
-
-
Dodds, W.B.1
Monroe, K.B.2
Grewal, D.3
-
20
-
-
0002508440
-
Competitive advantage and internal organizational assessment
-
Duncan, J.W., Ginter, P.M., Swayne, L.E., 1998. Competitive advantage and internal organizational assessment. Academy of Management Executive 12 (3), 6-16.
-
(1998)
Academy of Management Executive
, vol.12
, Issue.3
, pp. 6-16
-
-
Duncan, J.W.1
Ginter, P.M.2
Swayne, L.E.3
-
21
-
-
0013054012
-
Specialist food shops
-
EIU, The Economist Intelligence Unit Limited
-
EIU, The Economist Intelligence Unit Limited, 1995. Specialist food shops, Retail Trade Review, No. 36.
-
(1995)
Retail Trade Review
, vol.36
-
-
-
22
-
-
0002204593
-
Word of mouth communication by the innovator
-
Engel, J.E., Kegerreis, R.J., Blackwell, R.D., 1969. Word of Mouth communication by the innovator. Journal of Marketing 33, 15-19.
-
(1969)
Journal of Marketing
, vol.33
, pp. 15-19
-
-
Engel, J.E.1
Kegerreis, R.J.2
Blackwell, R.D.3
-
23
-
-
0030098131
-
Shopping center image, consideration, and choice: Anchor store contribution
-
Finn, A., Louviere, J.J., 1996. Shopping center image, consideration, and choice: anchor store contribution. Journal of Business Research 35, 241-251.
-
(1996)
Journal of Business Research
, vol.35
, pp. 241-251
-
-
Finn, A.1
Louviere, J.J.2
-
24
-
-
0002469577
-
A national customer satisfaction barometer: The Swedish experience
-
Fornell, C., 1992. A national customer satisfaction barometer: the Swedish experience. Journal of Marketing 56 (1), 6-21.
-
(1992)
Journal of Marketing
, vol.56
, Issue.1
, pp. 6-21
-
-
Fornell, C.1
-
25
-
-
0013054906
-
-
Working Paper 2000-1, Department of Industrial Economics and Strategy, Copenhagen Business School
-
Foss, N J., Knudsen, T., 2000. The resource-based tangle: towards a sustainable explanation of competitive advantage. Working Paper 2000-1, Department of Industrial Economics and Strategy, Copenhagen Business School.
-
(2000)
The Resource-Based Tangle: Towards a Sustainable Explanation of Competitive Advantage
-
-
Foss, N.J.1
Knudsen, T.2
-
26
-
-
0003393686
-
-
McGraw-Hill International Editions, New York
-
Hair Jr., J.F., Bush, R.P., Ortinau, D.J., 2000. Marketing Research. McGraw-Hill International Editions, New York.
-
(2000)
Marketing Research
-
-
Hair J.F., Jr.1
Bush, R.P.2
Ortinau, D.J.3
-
27
-
-
0013151748
-
Is value retail lossing its focus?
-
May
-
Hazel, D., 1997. Is Value Retail Lossing its Focus?, Chain Store Age, May, pp. 75-78.
-
(1997)
Chain Store Age
, pp. 75-78
-
-
Hazel, D.1
-
28
-
-
38249028239
-
Store image and the prediction of performance in retailing
-
Hildebrandt, L., 1988. Store image and the prediction of performance in retailing. Journal of Business Research 17, 91-100.
-
(1988)
Journal of Business Research
, vol.17
, pp. 91-100
-
-
Hildebrandt, L.1
-
29
-
-
0013053804
-
Affecting the performance of individual chain store units, an empirical analysis
-
Hise, R.T., Kelly, J.P., Gable, M., McDonald, J.B., 1983. Affecting the performance of individual chain store units, an empirical analysis. Journal of Retailing 59, 22-39.
-
(1983)
Journal of Retailing
, vol.59
, pp. 22-39
-
-
Hise, R.T.1
Kelly, J.P.2
Gable, M.3
McDonald, J.B.4
-
31
-
-
0013151749
-
Customer satisfaction in industrial markets: Dimensional and multiple role issues
-
Homburg, C., Rudolph, B., 2001. Customer satisfaction in industrial markets: dimensional and multiple role issues, Journal of Business Research 52, 15-33.
-
(2001)
Journal of Business Research
, vol.52
, pp. 15-33
-
-
Homburg, C.1
Rudolph, B.2
-
33
-
-
0013104358
-
Intertype competition: Restaurants versus grocery stores
-
Ingene, C.A., 1983. Intertype competition: restaurants versus grocery stores. Journal of Retailing 59 (3), 49-75.
-
(1983)
Journal of Retailing
, vol.59
, Issue.3
, pp. 49-75
-
-
Ingene, C.A.1
-
34
-
-
0013146939
-
Switching barriers and repurchase intentions in services
-
Jones, M.A., 2000. Switching barriers and repurchase intentions in services. Journal of Retailing 76 (2), 259-274.
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 259-274
-
-
Jones, M.A.1
-
35
-
-
0013053805
-
Measuring customer satisfaction: A key dimension of business performance
-
3
-
Kristensen, K., Martensen, A., Grønholdt, L., 2000. Measuring customer satisfaction: a key dimension of business performance. International Journal of Business Performance Management 2 (1/2/3), 157-170.
-
(2000)
International Journal of Business Performance Management
, vol.2
, Issue.1-2
, pp. 157-170
-
-
Kristensen, K.1
Martensen, A.2
Grønholdt, L.3
-
37
-
-
0000496542
-
Consumer store choice dynamics: An analysis of the competitive market structure for grocery stores
-
Leszczyc, P.T.L.P., Sinha. A., Timmermans, H.J.P., 2000. Consumer store choice dynamics: an analysis of the competitive market structure for grocery stores. Journal of Retailing 76 (3), 323-345.
-
(2000)
Journal of Retailing
, vol.76
, Issue.3
, pp. 323-345
-
-
Leszczyc, P.T.L.P.1
Sinha, A.2
Timmermans, H.J.P.3
-
40
-
-
0031728948
-
Competition in grocery retailing: The impact of a new strategic group on BLS price increases
-
Marion, B.W., 1998. Competition in grocery retailing: the impact of a new strategic group on BLS price increases. Review of Industrial Organization 13, 381-399.
-
(1998)
Review of Industrial Organization
, vol.13
, pp. 381-399
-
-
Marion, B.W.1
-
41
-
-
0001581026
-
Word-of-mouth communication in the industrial adoption process
-
Martilla, J.A., 1971. Word-of-mouth communication in the industrial adoption process. Journal of Marketing Research 8, 173-178.
-
(1971)
Journal of Marketing Research
, vol.8
, pp. 173-178
-
-
Martilla, J.A.1
-
42
-
-
0001836426
-
The personality of the retail store
-
Martineau, P., 1958. The personality of the retail store. Harvard Business Review 36, 47-55.
-
(1958)
Harvard Business Review
, vol.36
, pp. 47-55
-
-
Martineau, P.1
-
43
-
-
0000238936
-
Exploring the development of store images
-
Mazursky, D., Jacoby, J., 1986. Exploring the development of store images. Journal of Retailing 62, 145-165.
-
(1986)
Journal of Retailing
, vol.62
, pp. 145-165
-
-
Mazursky, D.1
Jacoby, J.2
-
44
-
-
0013152352
-
-
MBI, The Danish Competitive Authority, The Danish Ministry of Business and Industry
-
MBI, 2000. Konkurrenceredegørelse 2000, The Danish Competitive Authority, The Danish Ministry of Business and Industry.
-
(2000)
Konkurrenceredegørelse 2000
-
-
-
45
-
-
0033455290
-
The effects of competition on retail structure: An examination of intratype, intertype, and intercategory competition
-
Miller, C.E., Reardon, J., McCorkle. D.E., 1999. The effects of competition on retail structure: an examination of intratype, intertype, and intercategory competition. Journal of Marketing 63, 107-120.
-
(1999)
Journal of Marketing
, vol.63
, pp. 107-120
-
-
Miller, C.E.1
Reardon, J.2
McCorkle, D.E.3
-
48
-
-
0034359262
-
The role of food service in tourist satisfaction
-
Nield, K., Kozak, M., LeGrys, G., 2000. The role of food service in tourist satisfaction. International Journal of Hospitality Management 19, 375-384.
-
(2000)
International Journal of Hospitality Management
, vol.19
, pp. 375-384
-
-
Nield, K.1
Kozak, M.2
LeGrys, G.3
-
49
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., Zeithaml, V., Berry, L., 1985. A conceptual model of service quality and its implications for future research. Journal of Marketing 49, 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.3
-
51
-
-
0000428577
-
Central and peripheral routes to advertising effectiveness: The moderating role of involvement
-
Petty, R.E., Cacioppo, J.T., Schumann, D., 1983. Central and peripheral routes to advertising effectiveness: the moderating role of involvement. Journal of Consumer Research 10, 135-146.
-
(1983)
Journal of Consumer Research
, vol.10
, pp. 135-146
-
-
Petty, R.E.1
Cacioppo, J.T.2
Schumann, D.3
-
52
-
-
0000023880
-
The structure within industries and companies' performance
-
Porter, M., 1979. The structure within industries and companies' performance. Review of Economics and Statistics 61, 214-227.
-
(1979)
Review of Economics and Statistics
, vol.61
, pp. 214-227
-
-
Porter, M.1
-
55
-
-
0013054393
-
Customer loyalty to the salesperson and the store: Examining relationship customers in an upscale retail context
-
Reynolds. K.E., Arnold, M.J., 2000, Customer loyalty to the salesperson and the store: examining relationship customers in an upscale retail context. Journal of Personal Selling & Sales Management XX(2), 89-98.
-
(2000)
Journal of Personal Selling and Sales Management
, vol.20
, Issue.2
, pp. 89-98
-
-
Reynolds, K.E.1
Arnold, M.J.2
-
57
-
-
0018451997
-
Chief executives define their own data needs
-
Rockart, J.F., 1979. Chief executives define their own data needs. Harvard Business Review 57, 81-93.
-
(1979)
Harvard Business Review
, vol.57
, pp. 81-93
-
-
Rockart, J.F.1
-
58
-
-
0013102005
-
-
Harcourt College Publishers, New York
-
Sheth, J.N., Eshghi, A., Krishnan, B.C., 2001. Internet Marketing, Harcourt College Publishers. New York.
-
(2001)
Internet Marketing
-
-
Sheth, J.N.1
Eshghi, A.2
Krishnan, B.C.3
-
59
-
-
0034238588
-
Retail environment, self-congruity, and retail patronage: An integrative model and a research agenda
-
Sirgy, J.M., Grewal, D., Mangleburg, T., 2000. Retail environment, self-congruity, and retail patronage: an integrative model and a research agenda. Journal of Business Research 49, 127-138.
-
(2000)
Journal of Business Research
, vol.49
, pp. 127-138
-
-
Sirgy, J.M.1
Grewal, D.2
Mangleburg, T.3
-
60
-
-
0003434723
-
-
Prentice Hall, Europe
-
Solomon, M., Bamossy, G., Askegaard, S., 1999. Consumer Behavior. Prentice Hall, Europe.
-
(1999)
Consumer Behavior
-
-
Solomon, M.1
Bamossy, G.2
Askegaard, S.3
-
62
-
-
0002743677
-
Quality guidence: A consumer-based approach for product quality improvement
-
Avlonitis, G.J., Papavasilliou, N.K., Kouremenos, A.G. (Eds.)
-
Steenkamp, J.B.E.M., Van Trijp, H.C.M., 1989. Quality guidence: a consumer-based approach for product quality improvement. In: Avlonitis, G.J., Papavasilliou, N.K., Kouremenos, A.G. (Eds.), Marketing Thought and Practice in the 1990s, pp. 1191-1217.
-
(1989)
Marketing Thought and Practice in the 1990s
, pp. 1191-1217
-
-
Steenkamp, J.B.E.M.1
Van Trijp, H.C.M.2
-
63
-
-
0004066850
-
-
Englewood Cliffs, NJ, Prentice-Hall, Inc
-
Stern, L.W., El-Ansary, A.I., 1988. Marketing Channels. Englewood Cliffs, NJ, Prentice-Hall, Inc.
-
(1988)
Marketing Channels
-
-
Stern, L.W.1
El-Ansary, A.I.2
-
64
-
-
0013054909
-
-
Stockmann, Stockmann-Gruppen A/S
-
Stockmann, 1999. Supermarkedshåndbogen, Stockmann-Gruppen A/S.
-
(1999)
Supermarkedshåndbogen
-
-
-
65
-
-
0013151751
-
-
Stockmann, Stockmann-Gruppen A/S
-
Stockmann, 2000. Supermarkedshåndbogen, Stockmann-Gruppen A/S.
-
(2000)
Supermarkedshåndbogen
-
-
-
66
-
-
23044524820
-
Customer satisfaction: A meta-analysis of the empirical evidence
-
Szymanski, D.M., Henard, D.H., 2001. Customer satisfaction: a meta-analysis of the empirical evidence. Journal of the Academy of Marketing Science 29 (1), 16-35.
-
(2001)
Journal of the Academy of Marketing Science
, vol.29
, Issue.1
, pp. 16-35
-
-
Szymanski, D.M.1
Henard, D.H.2
-
67
-
-
0013151752
-
-
The Danish Statistical Bureau, The Danish Statistical Bureau
-
The Danish Statistical Bureau, 1985. Statistisk Ti-årsoversigt. The Danish Statistical Bureau.
-
(1985)
Statistisk Ti-årsoversigt
-
-
-
68
-
-
0013103491
-
-
The Danish Statistical Bureau, The Danish Statistical Bureau
-
The Danish Statistical Bureau, 2000. Statistisk Ti-årsoversigt. The Danish Statistical Bureau.
-
(2000)
Statistisk Ti-årsoversigt
-
-
-
69
-
-
0002667885
-
Actual and perceived consumer vigilance in the retail grocery industry
-
Urbany, J.E., Dickson, P.R., Key, R., 1991. Actual and perceived consumer vigilance in the retail grocery industry. Marketing Letters 2, 15-25.
-
(1991)
Marketing Letters
, vol.2
, pp. 15-25
-
-
Urbany, J.E.1
Dickson, P.R.2
Key, R.3
-
70
-
-
0001328796
-
Insights into cross-and within-store price search: Retailer estimates vs. consumer selfreports
-
Urbany, J.E., Dickson, P.R., Sawyer, A.G., 2000. Insights into cross-and within-store price search: retailer estimates vs. consumer selfreports. Journal of Retailing 76 (2), 243-258.
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 243-258
-
-
Urbany, J.E.1
Dickson, P.R.2
Sawyer, A.G.3
-
71
-
-
0035019210
-
The strategic response of dublin's traditional department stores to intensifying competition
-
Wilcox, M., O'Callaghan, E., 2001. The strategic response of dublin's traditional department stores to intensifying competition. Journal of Retailing and Consumer Services 8, 213-225.
-
(2001)
Journal of Retailing and Consumer Services
, vol.8
, pp. 213-225
-
-
Wilcox, M.1
O'Callaghan, E.2
|