The Effects of Multimedia Communication on Web-Based Negotiation

Group Decision and Negotiation

Volumn 12, Issue 2, 2003, Pages 89-109

  Yuan, Yufei ^a   Head, Milena ^a   Du, Mei ^b  

^a MCMASTER UNIVERSITY   (Canada)

^b London Life Insurance Company   (Canada)

Author keywords

Communication effectiveness; Communication efficiency; Multimedia communication; Social emotional communication; Web based negotiation

Indexed keywords

EID: 0037259337     PISSN: 09262644     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1023016804379     Document Type: Article

References (51)

1. Acker, S. R. and S. R. Levitt. (1987). "Designing Videoconference Facilities for Improving Eye Contact," Journal of Broadcasting and Electronic Media 31, 181-191.
2. Anderson, A. H., L. Smallwood, R. MacDonald, J. Mullin, and A. Fleming. (2000). "Video Data and Video Links in Mediated Communication: What Do Users Value?," International Journal of Human-Computer Studies 52, 165-187.
3. Anson, R. G. and M. T. Jelassi. (1990). "A Development Framework for Computer Supported Conflict Resolution," European Journal of Operational Research 46, 181-199.
4. Argyle, M. (1988). Bodily Communication, 2nd Ed. London: Routledge.
5. Archer, N. P., M. M. Head, J. P. Wollersheim, and Y. Yuan. (1996). "Investigation of Voice and Text Output Modes with Abstraction in a Computer Interface," Interacting with Computers 8 (4), 323-345.
6. Baggett, P. and A. Ehrenfeucht. (1986). "Encoding and Retaining Information in the Visuals and Verbals in an Educational Movie," Educational Communication Technology Journal 31 (3), 23-32.
7. Bazerman, M. and J. Carroll. (1987). "Negotiator Cognition," Research in Organizational Behavior 9, 247-288.
8. Barbef, P. and J. Laws. (1994). "Image Quality and Video Communication," in R. Damper, W. Hall, and J. Richards (eds.), Proceedings of the IEEE international Symposium on Multimedia Technologies and their Future Applications. London: Pentech Press, 163-178.
9. Beam, C. and A. Segev. (1998). "Automated Negotiations: A Survey of the State of the Art," Berkeley, CA: University of California, Haas School of Business.
10. Clark, H. H., and E. Schaefer. (1989). "Contributing to Discourse," Cognitive Science 13, 259-294.
11. Clark, H. H., and S. E. Brennan. (1991). "Grounding in Communication," in L. B. Resnick, J. Levine, and S. D. Teasely (eds.), Perspectives on Socially Shared Cognition. Washington DC: American Psychological Association, 127-149.
12. Davis, F. D. (1989). "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology," MIS Quarterly September 13 (3), 319-340.
13. Daft, R. L., and R. H. Lengel. (1986). "Organizational Information Requirements, Media Richness, and Structural Design," Management Science 32 (5), 554-571.
14. Dennehy, M. (2000). New Online Mediation Service, March 9, 2000, http://www.auctionwatch.com/awdaily/dailynews/march00/I-030900.html.
15. Dubrovsky, V. J., S. Kiesler, and B. N. Sethna. (1991). "The Equalization Phenomenon: Status Effects in Computer-Mediated and Face-to-Face Decision-Making Groups," Human-Computer Interaction 6, 119-146.
16. Festinger, L. and N. Maccoby. (1964). "On Resistance to Persuasive Communications," Journal of Abnormal and Social Psychology 68 (4), 359-366.
17. Fjermestad, J. and S. R. Hiltz. (1999). "An Assessment of Group Support Systems Experimental Research: Methodology and Results," Journal of Management Information Systems 15 (3), 7-149.
18. Ford, W. and M. S. Baum. (1997). Secure Electronic Commerce: Building the Infrastructure for Digital Signatures and Encryption. Prentice Hall.
19. Fortune, A. and S. E. Brodt. (2000). "Face-to-Face or Virtually, for the Second Time Around: The Influence of Task, Past Experience, and Media on Trust and Deception in Negotiation," Duke University Working Paper.
20. Hiltz, S. R., K. Johnson, and M. Turoff. (1986). "Experiments in Group Decision Making: Communication Process and Outcome in Face-to-Face versus Computerized Conferences," Human Communication Research 13 (2), 225-252.
21. Hollingshead, A. B., J. E. McGrath, and K. M. O'Connor, (1993). "Group Task Performance and Communication Technology," Small Group Research 24, 307-333.
22. Kahai, S. and R. B. Cooper. (1999). "The Effect of Computer Mediated Communication on Agreement and Acceptance," Journal of Management Information Systems 16 (1), 165-188.
23. Katsh, E. and J. Rifkin. (2001). Online Dispute Resolution: Resolving Conflicts in Cyberspace. San Francisco, CA: Jossey-Bass, A Wiley Company.
24. Kersten, G. E. and S. J. Noronha. (1999a). "WWW-Based Negotiation Support: Design, Implementation, and Use," Decision Support Systems 25, 135-154.
25. Kersten, G. E. and S. J. Noronha. (1999b). "Negotiations in Electronic Commerce: Methodological Misconceptions and a Resolution," http://interneg.org/interneg/researchpapers/1999/02.pdf.
26. Kinney, S. T. and A. R. Dennis. (1994). "Reevaluating Media Richness: Cues, Feedback, and Task," Proceedings of the Twenty-Seventh Annual Hawaii International Conference on System Science 4, 21-30.
27. Lim, K. H., I. Benbasat, and L. M. Ward. (2000). "The Role of Multimedia in Changing First Impression Bias," Information Systems Research 11 (2), June, 115-136.
28. Lo, G. and G. E. Kersten. (1999). "Negotiation in Electronic Commerce: Integrating Negotiation Support and Software Agent Technologies, " 29th Atlantic Schools of Business Conference with the 5th Annual Atlantic Canadian Operational Research Society Conference, October 21-23.
29. Mennecke, B. E., J. S. Valacich, and B. C. Wheeler. (2000). "The Effects of Media and Task on User Performance: A Test of the Task-Media Fit Hypothesis," Group Decision and Negotiation 9, 507-529.
30. McGrath, J. E. and A. B. Hollingshead. (1993). "Putting the 'Group' Back in Group Support Systems: Some Theoretical Issues About Dynamic Processes in Groups With Technological Enhancements," in L. M. Jessup and J. S. Valacich (eds.), Group Support Systems New Perspectives. New York: Macmillan, 78-96.
31. Morris, M., J. Nadlef, T. Kurtzberg, and L. Thompson. (2002). "Negotiating via Information Technology: Theory and Application," Journal of Social Issues 58.
32. Mühlfelder, M., U. Klein, S. Simon, and H. Luczak. (1999). "Teams without Trust? Investigations in the Influence of Video-Mediated Communication on the Origin of Trust Among Cooperative Persons," Behaviour and Information Technology 18 (5), 349-360.
33. Nadler, J. (2001). "Electronically-Mediated Dispute Resolution and E-Commerce," Negotiation Journal 17, 333-347.
34. Nugent, G. (1982). "Pictures, Audio and Print: Symbolic Representation and Effect on Learning," Educational Communication Technology Journal 30 (3), 163-174.
35. Nunnelly, J. C. (1978). Psychometric Theory, 2nd Ed. New York: McGraw Hill.
36. Olson, J. S., G. M. Olson, and D. K. Meader. (1995). "What Mix of Video and Audio is Useful for Remote Real-time Work?," Proceedings of the conference on Human Factors in Computing Systems. Denver, CO, 362-368.
37. Phillips, G. M. and G. M. Santoro. (1989). "Teaching Group Discussion via Computer Mediated Communication," Communication Education 38, 151-161.
38. Rice, R. E. and G. Love. (1987). "Electronic Emotion: Social-emotional Content in a Computer Mediated Communication Network," Communication Research 14 (1), 85-108.
39. Rivard, S. and S. Huff. (1988). "Factors of Success for End User Computing," Communications of the ACM 31 (5), May, 552-561.
40. Sandholm, T. and V. Lesser. (1995). "Issues in Automated Negotiation and Electronic Commerce: Extending the Contract Net Framework, " 1st International Conference on Multiagent Systems, San Francisco, 328-335.
41. Short, J., E. Williams, and B. Christie. (1976). The Social Psychology of Telecommunications. London: Wiley.
42. Sipior, J. C. and E. J. Garrity. (1992). "Merging Expert Systems with Multimedia Technology," Data Base, Winter, 45-49.
43. Streeter, L. A. (1988). "Applying Speech Synthesis to User Inteffaces," in M. Helander (ed.), Handbook of Human-Computer Interaction. Elsevier, 321-343.
44. Sycara, K. P. (1993). "Machine Learning for Intelligent Support of Conflict Resolution," Decision Support Systems 10, 121-136.
45. Thompson, R. (2000). Lawyers Offer New Online Arbitration Service, Financial Post, June, 2000. http://www.nationalpost.com/stories/000608/310980.html.
46. Trevino, L. K. and J. Webster. (1992). "Flow in Computer Mediated Communication: Electronic Mail and Voice Mail Evaluation and Impacts," Communication Research 19, 539-573.
47. Walther, J. B. (1995) "Relational Aspects of Computer mediated Communication: Experimental Observations over Time," Organization Science 6, 186-203.
48. Whittaker, S. (1995). "Rethinking Video as a Technology for Interpersonal Communication: Theory and Design Implications," International Journal of Human Computer Studies 42, 501-529.
49. Williams, E. (1997). "Experimental Comparisons of Face-to-Face and Video-Mediated Communication: A Review," Psychological Bulletin 84, 963-976.
50. Yoo, Y. and M. Alavi. (2001). "Media and Group Cohesion: Relative Influences on Social Presence, Task Participation, and Group Consensus," MIS Quarterly 25 (3), 371-390.
51. Yuan, Y., S. Suarga, J. B. Rose, and N. A. Archer. (1998). "Web-based Negotiation Support System," International Journal of Electronic Markets 8 (3), 13-17.