A reference model for collaborative service

VTT Symposium (Valtion Teknillinen Tutkimuskeskus)

Volumn , Issue 224, 2003, Pages 135-149

  Hartel, Ingo ^a   Burger, Gerhard ^a   Kamio, Yoichi ^b   Zhou, Mingwei ^c  

^a ETH ZURICH   (Switzerland)

^b Toyo Engineering Corporation   (Japan)

^c CSIRO   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0037241366     PISSN: 03579387     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Conference Paper

References (9)

1. Hartel, I., Burger, G., Schnetzler, M. & Rüf, C. (2001). Company survey Successful Service Management - Trends and Practices in the After-Sales. ETHZ-BWI, Zurich, Switzerland.
2. Zwegers, A. J. R. & Gijsen, J. W. J. (2001). Integration issues in virtual enterprises supported by an architectural framework. In: Ferroni, B., Boer, C. R. & Anderson, C. M. (Eds.). International IMS Project Forum 2001, A common platform for cross-fertilization among IMS projects and promotion of the IMS program. Nexus Design sagl, Lugano, Switzerland. Pp. 246-254.
3. Hartel, I., Burger, G., Billinger, S. & Kamio, Y. (2002). Virtual organization of after-sales service in the one-of-a-kind industry. In: Camarinha-Matos, L. M. (Ed.). Collaborative Business Ecosystems and Virtual Enterprises. Kluwer Academic Publishers, Boston, USA. Pp. 405-420.
4. GLOBEMEN (2000-2002). Global Engineering and Manufacturing in Enterprise Networks. IMS 99004/ IST-1999-60002. http://globemen.vtt.fi. The Swiss region is sponsored by the Swiss Commission for Technology & Innovation (CTI).
5. Hartel, I. & Burger, G. Virtual Service Enterprise - A Model for virtual collaboration in after-sales service in the one-of-a-kind industry. In: Ferroni, B., Boer, C. R. & Anderson, C. M. (Eds.). International IMS Project Forum 2001, A common platform for cross-fertilization among IMS projects and promotion of the IMS program. Nexus Design sagl, Lugano, Switzerland. Pp. 255-262.
6. GERAM (1999). Generalized Enterprise Reference Architecture and Methodology. ISOIS15704:2000, IFAC/IFIP Task Force on Architectures for Enterprise Integration. (available at http://www.cit.gu.edu.au/~bernus)
7. Vesterager, J., Bernus, P., Larsen, L. B., Pedersen, J. D. & Tølle, M. (2001). Use of GERAM as Basis for a Virtual Enterprise Framework Model. In: Mo, J. P. T. & Nemes, L. (Eds.). Global Engineering, Manufacturing and Enterprise Networks. Kluwer Academic Publishers, Boston, USA. Pp. 75-82.
8. Vesterager, J., Bernus, P., Pedersen, J. D. & Tølle, M. (2001). The what and why of a Virtual Enterprise Reference Architecture. In: Stanford-Smith, B. & Chiozza, E. (Eds.). E-work and E-commerce, Novel solutions and practices for the global networked economy. IOS Press / Ohmsha, Berlin, Germany. Pp. 846-852.
9. Hartel, I., Sonderegger, S., Kamio, Y. & Zhou, M. (2002). The Information Roadmap of Virtual Enterprises. In: Stanford-Smith, B., Chiozza, E. & Edin, M. (Eds.). Challenges and Achievements in E-business and E-work. IOS Press / Ohmsha, Berlin, Germany. Pp. 1380-1387.