Improving ambulatory care through better listening

Journal of Ambulatory Care Management

Volumn 26, Issue 2, 2003, Pages 100-109

  Lloyd, Robert C ^a  

^a ADVOCATE HEALTH CARE   (United States)

Author keywords

Continuous quality improvement; Customer feedback tools; Point of service listening; Postservice listening; Preservice listening; Voice of the customer; Voice of the process

Indexed keywords

AMBULATORY CARE; CONSULTATION; DOCTOR PATIENT RELATION; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; INTERPERSONAL COMMUNICATION; PATIENT SATISFACTION; REVIEW;

EID: 0037238366     PISSN: 01489917     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004479-200304000-00003     Document Type: Review

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