Process management and the future of six sigma

IEEE Engineering Management Review

Volumn 30, Issue 4, 2002, Pages 56-63

  Hammer, Michael ^a  

^a Hammer and Company   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SOFTWARE; COST EFFECTIVENESS; CUSTOMER SATISFACTION; ENTERPRISE RESOURCE PLANNING; PRODUCT DEVELOPMENT; REENGINEERING;

BUSINESS PROCESSES;

PROJECT MANAGEMENT;

EID: 0036995217     PISSN: 03608581     EISSN: None     Source Type: Journal    
DOI: 10.1109/EMR.2002.1167284     Document Type: Review

References (11)

1. For a discussion of process management and process enterprises, see M. Hammer, "Beyond Reengineering: How the Process-Centered Organization is Changing Our Work and Our Lives" (New York: Harper Business, 1996); and M. Hammer and S. Stanton, "How Process Enterprises Really Work," Harvard Business Review 77 (November-December 1999): 108-118.
2. For a discussion of process management and process enterprises, see M. Hammer, "Beyond Reengineering: How the Process-Centered Organization is Changing Our Work and Our Lives" (New York: Harper Business, 1996); and M. Hammer and S. Stanton, "How Process Enterprises Really Work," Harvard Business Review 77 (November-December 1999): 108-118.
3. The challenges of process ownership are explored in M. Hammer, "The Agenda: What Every Business Must Do To Dominate the Decade" (New York: Crown Business, 2001), 137-140.
4. See, for instance, F. Breyfogle III, "Implementing Six Sigma: Smarter Solutions Using Statistical Methods" (New York: Wiley-Interscience, 1999); P. Pande, R. Neuman and R. Cavanagh, "The Six Sigma Way" (New York: McGraw-Hill, 2000); and M. Harry and R. Schroeder, "Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations" (New York: Currency Doubleday, 2000).
5. See, for instance, F. Breyfogle III, "Implementing Six Sigma: Smarter Solutions Using Statistical Methods" (New York: Wiley-Interscience, 1999); P. Pande, R. Neuman and R. Cavanagh, "The Six Sigma Way" (New York: McGraw-Hill, 2000); and M. Harry and R. Schroeder, "Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations" (New York: Currency Doubleday, 2000).
6. See, for instance, F. Breyfogle III, "Implementing Six Sigma: Smarter Solutions Using Statistical Methods" (New York: Wiley-Interscience, 1999); P. Pande, R. Neuman and R. Cavanagh, "The Six Sigma Way" (New York: McGraw-Hill, 2000); and M. Harry and R. Schroeder, "Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations" (New York: Currency Doubleday, 2000).
7. Breyfogle, "Implementing Six Sigma," provides a good summary of the six-sigma tool kit.
8. The first and third examples were obtained through personal communication with the leaders of six sigma at the companies in question; the second example is found in Harry, "Six Sigma," 250-254.
9. Harry, "Six Sigma," vii.
10. For instance, see Harry, "Six Sigma," 175; and Pande, "The Six Sigma Way," 346.
11. For instance, see Harry, "Six Sigma," 175; and Pande, "The Six Sigma Way," 346.