Using fuzzy control to maximize profits in service level management

IBM Systems Journal

Volumn 41, Issue 3, 2002, Pages 403-420

  Diao, Yixin ^a   Hellerstein, Joseph L ^a   Parekh, Sujay ^a  

^a IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ALGORITHMS; ELECTRONIC COMMERCE; ELECTRONIC MAIL; FEEDBACK CONTROL; FINANCE; QUALITY OF SERVICE;

ADMISSION CONTROL;

FUZZY CONTROL;

EID: 0036991858     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/sj.413.0403     Document Type: Article

References (26)

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24. There are alternative ways to justify this assertion. One example is to employ the notion of "holding per customer per time unit in system" as in Reference 20, which means that costs increase as response times rise even if throughput is unchanged.
25. For simplicity; other functions such as trapezoid or Gaussian may also be used.
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