메뉴 건너뛰기




Volumn 19, Issue 4, 2002, Pages 39-53

Keeping the medical practice financially viable: A marketer’s approach

Author keywords

German; Health care; International; Medical practice profitability; Personalized service; SERVQUAL

Indexed keywords

ARTICLE; ECONOMICS; FINANCIAL MANAGEMENT; GERMANY; HEALTH SERVICE; HEALTH SERVICES RESEARCH; HUMAN; INCOME; MANAGEMENT; MEDICAL FEE; METHODOLOGY; ORGANIZATION AND MANAGEMENT; PATIENT ATTITUDE;

EID: 0036981978     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1300/J026v19n04_04     Document Type: Article
Times cited : (1)

References (29)
  • 1
    • 0012553928 scopus 로고    scopus 로고
    • Extra $75 a month helps the medicine go down
    • October 30)
    • Appleby, J. (2000, October 30). Extra $75 a month helps the medicine go down. USA Today, pp. B1-2.
    • (2000) USA Today
    • Appleby, J.1
  • 2
    • 85011437728 scopus 로고    scopus 로고
    • December 22), Prescription: Cash paying patients get discount. USA Today
    • Appleby, J. (1999, December 22). Prescription: Cash paying patients get discount. USA Today, p. C1.
    • (1999)
    • Appleby, J.1
  • 4
    • 21844492054 scopus 로고
    • Critical Service Encounters: The Employee’s Viewpoint
    • Bitner, M. J., Booms, B. H. and Mohr, L. A. (1994). Critical Service Encounters: The Employee’s Viewpoint. Journal of Marketing, 58, 95-106.
    • (1994) Journal of Marketing , vol.58 , pp. 95-106
    • Bitner, M.J.1    Booms, B.H.2    Mohr, L.A.3
  • 6
    • 85011505748 scopus 로고    scopus 로고
    • State’s doctors feeling low, survey shows: Over half say they’ll quit or leave California in next 3 years
    • July 14)
    • Colliver, V. (2001, July 14). State’s doctors feeling low, survey shows: Over half say they’ll quit or leave California in next 3 years. The San Francisco Chronicle, p. A3.
    • (2001) The San Francisco Chronicle
    • Colliver, V.1
  • 7
    • 0003349475 scopus 로고
    • The Dramaturgy of Services Exchange: An Analytical Framework for Services Marketing
    • Berry, L.L., Shostack, G.L. and Upah G.D. (Eds.), Chicago, IL: American Marketing Association
    • Grove, S. J. and Fisk, R. P. (1983). The Dramaturgy of Services Exchange: An Analytical Framework for Services Marketing. In Berry, L.L., Shostack, G.L. and Upah G.D. (Eds.), Emerging Perspectives on Services Marketing (pp. 45-49). Chicago, IL: American Marketing Association.
    • (1983) Emerging Perspectives on Services Marketing , pp. 45-49
    • Grove, S.J.1    Fisk, R.P.2
  • 9
    • 85011464487 scopus 로고    scopus 로고
    • Burned out doctors trade pressure for new pursuits
    • January 21)
    • Karash, J.A. (2001, January 21). Burned out doctors trade pressure for new pursuits. The Kansas City Star, p. A1.
    • (2001) The Kansas City Star
    • Karash, J.A.1
  • 11
    • 85011474699 scopus 로고    scopus 로고
    • Primary care doctors feel a squeeze
    • April 4)
    • Latham, V.T. (2001, April 4). Primary care doctors feel a squeeze. The Boston Globe, p A21.
    • (2001) The Boston Globe
    • Latham, V.T.1
  • 13
  • 14
    • 0031559628 scopus 로고    scopus 로고
    • One doctor’s life: Working harder, making less
    • Mangan, Doreen. (1997). One doctor’s life: Working harder, making less. Medical Economics, 74, 230-237.
    • (1997) Medical Economics , vol.74 , pp. 230-237
    • Mangan Doreen1
  • 16
    • 0002583781 scopus 로고
    • Service Quality and Customer Loyalty in the Commercial Airline Industry
    • Ostrowski, P., O’Brien, T. and Gordon, G. (1993). Service Quality and Customer Loyalty in the Commercial Airline Industry. Journal of Travel Research, 32, 16-24.
    • (1993) Journal of Travel Research , vol.32 , pp. 16-24
    • Ostrowski, P.1    O’brien, T.2    Gordon, G.3
  • 17
    • 0000977997 scopus 로고
    • Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria
    • Parasuraman, A., Zeithaml, V. and Berry, L. (1994). Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria. Journal of Retailing, 70, 201-230.
    • (1994) Journal of Retailing , vol.70 , pp. 201-230
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 18
    • 0001312089 scopus 로고
    • SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality
    • Parasuraman, A., Zeithaml, V., and Berry, L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality. Journal of Retailing, 64, 12-40.
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 19
    • 85011438435 scopus 로고    scopus 로고
    • Code Blue for M.D.S
    • April 7)
    • Perrault, M. (2001, April 7). Code Blue for M.D.S. Rocky Mountain News, p. 1C.
    • (2001) Rocky Mountain News , pp. 1C
    • Perrault, M.1
  • 20
    • 5944238555 scopus 로고    scopus 로고
    • Plane Favorites; United Steers Its Approach to Land High-Paying High Mileage Road Warriors
    • December 7)
    • Phillips, D. (1997, December 7). Plane Favorites; United Steers Its Approach to Land High-Paying High Mileage Road Warriors. The Washington Post, p. H01.
    • (1997) The Washington Post
    • Phillips, D.1
  • 21
    • 0035462872 scopus 로고    scopus 로고
    • Welcome to the Experience Economy
    • Pine, J and Gilmore H. (2001). Welcome to the Experience Economy. Health Forum Journal, 44, 10-16.
    • (2001) Health Forum Journal , vol.44 , pp. 10-16
    • Pine, J.1    Gilmore, H.2
  • 22
    • 85011436638 scopus 로고    scopus 로고
    • Doctors shun Medicaid’s low fees
    • July 29)
    • Salganik, N.W. (2001, July 29). Doctors shun Medicaid’s low fees. The Baltimore Sun, p.1D.
    • (2001) The Baltimore Sun
    • Salganik, N.W.1
  • 23
    • 85030885217 scopus 로고    scopus 로고
    • System Lets Banks Identify Most Profitable Customers; Services; New Technology Ranks Clients Based on How Much Income They Generate for the Company
    • July 21)
    • Sanders, E. (2000, July 21). System Lets Banks Identify Most Profitable Customers; Services; New Technology Ranks Clients Based on How Much Income They Generate for the Company. Los Angeles Times, p. A1.
    • (2000) Los Angeles Times
    • Sanders, E.1
  • 24
    • 85011456808 scopus 로고    scopus 로고
    • If I had a million dollars
    • Singer, K. (2000). If I had a million dollars…. Patient Care, 34, 18-24.
    • (2000) Patient Care , vol.34 , pp. 18-24
    • Singer, K.1
  • 25
    • 85011476215 scopus 로고
    • The German statutory health insurance system
    • Stassen, M. (1993). The German statutory health insurance system. Social Education, 57, 247-249.
    • (1993) Social Education , vol.57 , pp. 247-249
    • Stassen, M.1
  • 27
    • 85011481825 scopus 로고    scopus 로고
    • Germany: Medica’99: End of Show Report
    • United States Department of Commerce. (1999). Germany: Medica’99: End of Show Report. International Market Insights Reports.
    • (1999) International Market Insights Reports


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.