Staff scheduling for inbound call centers and customer contact centers

AI Magazine

Volumn 23, Issue 4, 2002, Pages 30-40

  Fukunaga, Alex ^a   Hamilton, Ed ^c   Fama, Jason ^c   Andre, David ^c   Matan, Ofer ^c   Nourbakhsh, Illah ^b  

^a CALIFORNIA INSTITUTE OF TECHNOLOGY   (United States)

^b CARNEGIE MELLON UNIVERSITY   (United States)

^c NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTATIONAL COMPLEXITY; COMPUTER SOFTWARE; HEURISTIC METHODS; OPERATIONS RESEARCH; QUALITY OF SERVICE;

CUSTOMER CONTACT CENTERS; INBOUND CALL CENTERS; STAFF SCHEDULING;

SCHEDULING;

EID: 0036951363     PISSN: 07384602     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (13)

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