Managing through measurement or meaning? Lessons from experience with New Zealand's public sector performance management systems

International Review of Administrative Sciences

Volumn 68, Issue 4, 2002, Pages 619-628

  Norman, Richard ^a  

^a VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

Author keywords

[No Author keywords available]

Indexed keywords

MANAGEMENT; PERFORMANCE ASSESSMENT; PUBLIC SECTOR;

NEW ZEALAND;

EID: 0036947150     PISSN: 00208523     EISSN: None     Source Type: Journal    
DOI: 10.1177/0020852302684007     Document Type: Article

References (17)

1. Alford, J. and Baird, J. (1997) 'Performance Monitoring in the Australian Public Service: A Government-wide Analysis', Public Money and Management 17(2): 49-58.
2. Blau, P. (1963) The Dynamics of Bureaucracy: A Study of Interpersonal Relations in Two Government Agencies. Chicago, IL: University of Chicago Press.
3. Drucker, P. (1958) The Practice of Management. London: Heinemann.
4. Ferlie, E., Ashburner, L., Fitzgerald, L. and Pettigrew, A. (1996) The New Public Management in Action. Oxford: Oxford University Press.
5. Hood, C. and Jackson, M. (1991) Administrative Argument. Aldershot, UK: Dartmouth.
6. Kaplan, R.S. and Norton, D.P. (1996) The Balanced Scorecard. Boston, MA: Harvard Business School Press.
7. Kettl, D. (2000) 'Performance Management: The State of the Field', Paper presented at the Association for Public Policy and Management, 22nd Annual Research Conference, Seattle, Washington.
8. Kohn, A. (1993) Punished by Rewards. The Trouble with Gold Stars, Incentive Plans, A's, Praise, and Other Bribes. New York: Houghton Mifflin.
9. Latham, G.P. and Locke, R.A. (1979) 'Goal Setting - A Motivational Technique that Works', Organizational Dynamics 8: 68-80.
10. Norman, R. (2001) 'Letting and Making Managers Manage. The Effect of Control Systems of Management Action in New Zealand's Central Government', International Public Management Journal 4: 65-89.
11. Pfeffer, J. and Sutton, R.I. (2000) The Knowing-Doing Gap - How Smart Companies Turn Knowledge into Action. Boston, MA: Harvard Business School Press.
12. Pollitt, C. (1990) Managerialism and the Public Services: The Anglo-American Experience. Cambridge, MA: Basil Blackwell.
13. Rogers, S. (1999) Performance Management in Local Government. London: Financial Times Professional Ltd.
14. Simons, R. (1995) Levers of Control. How Managers Use Innovative Control Systems to Drive Strategic Renewal. Boston, MA: Harvard Business School Press.
15. State Services Commission (SSC) (1999) Improving Accountability: Setting the Scene, Occasional Paper No. 10. Wellington: State Services Commission.
16. Taylor, F. (1947) Scientific Management. New York, Harper and Row.
17. Waldersee, R. (1999) 'The Art of Service v. the Science of Measurement: Measuring and Managing Service Delivery', Australian Journal of Public Administration 58(3): 38-42.