Emotional bureaucracies: Emotions, civil servants, and immigrants in the Swedish welfare state

Ethos

Volumn 30, Issue 3, 2002, Pages 199-226

  Graham, Mark ^a  

^a STOCKHOLM UNIVERSITY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036914734     PISSN: 00912131     EISSN: None     Source Type: Journal    
DOI: 10.1525/eth.2002.30.3.199     Document Type: Article

References (38)

1. Ahrne, Göran 1985 Den irriterade medborgaren. Stockholm: Sociologiska institutionen, Stockholms universitet.
2. Albrow, Martin 1997 Do Organizations Have Feelings? London: Routledge.
3. Aristotle 1962 Nicomachean Ethics. Martin Oswald, trans. New York: Bobbs-Merril.
4. Bailey, Frederik G. 1983 The Tactical Uses of Passion: An Essay on Power, Reason and Reality. Ithaca: Cornell University Press.
5. Barbalet, John M. 2001 Emotion, Social Theory, and Social Structure: A Macrosociological Approach. Cambridge: Cambridge University Press.
6. Crozier, Michel 1964 The Bureaucratic Phenomenon. Chicago: Chicago University Press.
7. Daun, Åke 1991 Individualism and Collectivity among Swedes. Ethnos 56:165-172.
8. 1996 Swedish Mentality. Jan Teeland, trans. University Park: Pennsylvania State University Press.
9. Denzin, Norman 1984 On Understanding Emotion. San Francisco: Jossey-Bass.
10. Edgar, Ian, and A. Russell, eds. 1998 The Anthropology of Welfare. London: Routledge.
11. Fineman, Stephen, ed. 1993 Emotion in Organizations. London: Sage.
12. Flam, Helena 1993 Fear, Loyalty and Greedy Organizations. In Emotions in Organizations. Stephen Fineman, ed. Pp. 58-75. London: Sage.
13. Goffman, Erving 1956 Embarrassment and Social Organization. American Journal of Sociology 62:264-274.
14. Graham, Mark, and Maritta Soininen 1998 A Model for Immigrants? The Swedish Corporate Model and the Prevention of Ethnic Discrimination. Journal of Ethnic and Migration Studies 24:523-539.
15. 2000 Positive Action in Sweden: From Central Solutions to Local Responsibilities for Combating Ethnic Discrimination. In Combating Racial Discrimination: Affirmative Action as a Model for Europe. Erna Appelt and Monika Jarosch, eds. Pp. 183-200. Oxford: Berg.
16. Handelman, Don 1981 Introduction: The Idea of Bureaucratic Organization. Social Analysis 9:5-23.
17. Hansson, Per 1982 Från Fram till folkhemmet. Introduction by A. Berking. Solna: Metodica Press.
18. Herzfeld, Michael 1992 The Social Production of Indifference: Exploring the Symbolic Roots of Western Bureaucracy. New York: Berg.
19. Hochschild, Arlie 1979 Emotion Work, Feeling Rules and Social Structure. American Journal of Sociology 85:551-575.
20. 1983 The Managed Heart: The Commercialization of Human Feeling. Berkeley: University of California Press.
21. James, Nicky 1993 Divisions of Emotional Labor: Disclosure and Cancer. In Emotion in Organizations. Stephen Fineman, ed. Pp. 94-117. London: Sage.
22. Lane, Jan-Erik, ed. 1991 Understanding the Swedish Model. London: Frank Cass.
23. Levy, Robert I. 1973 Tahitians: Mind and Experience in the Society Islands. Chicago: University of Chicago Press.
24. 1984 Emotion, Knowing, and Culture. In Culture Theory: Essays on Mind, Self, and Emotion. Richard A. Schweder and Robert A. LeVine, eds. Pp. 214-237. Cambridge: Cambridge University Press.
25. Lipsky, Michael 1980 Street-Level Bureaucracy: Dilemmas of the Individual in Public Services. New York: Russell Sage.
26. Löfgren, Orvar 1988 Hej det är från försäkringskassan! Informaliseringen av Sverige. Stockholm: Natur och Kultur.
27. Lutz, Catherine, and Lila Abu-Lughod 1990 Introduction: Emotion, Discourse and the Politics of Everyday Life. In Language and the Politics of Emotion. Catherine Lutz and Lila Abu-Lughod, eds. Pp. 1-23. Cambridge: Cambridge University Press.
28. Lutz, Catherine, and Geoffrey White 1986 The Anthropology of Emotions. Annual Review of Anthropology 15:405-436.
29. Malkki, Liisa 1995 Refugees and Exile: From "Refugee Studies" to the National Order of Things. Annual Review of Anthropology 24:495-523.
30. 1996 Speechless Emissaries: Refugees, Humanitarianism and Dehistoricization. Cultural Anthropology 11(3):377-404.
31. Merton, Robert K. 1940 Bureaucratic Structure and Personality. Social Forces 18(4):560-568.
32. Milner, Henry 1989 Sweden: Social Democracy in Practice. Oxford: Oxford University Press.
33. Scheff, Thomas J. 1977 The Distancing of Emotion in Ritual. Current Anthropology 18:483-505.
34. Shore, Cris, and Susan Wright 1997 Policy: A New Field of Anthropology. In Anthropology of Policy: Critical Perspectives on Governance and Power. Cris Shore and Susan Wright, eds. Pp. 3-39. London: Routledge.
35. Soininen, Maritta 1992 Det kommunala flyktingmottagandet: Genomförande och organization. Stockholm: Ceifo.
36. Stenross, Barbara, and Sherryl Kleinman 1989 The Highs and Lows of Emotional Labor: Detectives' Encounters with Criminals and Victims. Journal of Contemporary Ethnography 17:435-475.
37. Weber, Max 1978 Economy and Society. G. Roth and C. Wittich, trans. Berkley: University of California Press.
38. Zetterberg, Hans 1984 The Rational Humanitarians. Daedalus: Journal of the American Academy of Arts and Sciences 113:75-92.